LYNC 2013 desktop sharing shows blank screen
Looking into Event Viewer ‘Microsoft Office Alerts’ the following event was being generated every time problem was reproduced:
Microsoft Lync
CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.
1073695582
15.0.4433.1506
0x80004005
Take note of CLSID identifier above and open registry editor:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)
You can remove this entry or change Compatibility Flags as described on the following KB articles:
https://support.microsoft.com/kb/2252664/en-us - Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
https://support.microsoft.com/kb/909738/en-us - A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
https://support.microsoft.com/kb/240797/en-us - How to stop an ActiveX control from running in Internet Explorer
Comments
Anonymous
January 01, 2003
Worked again for me at a second client.Anonymous
January 01, 2003
Thanks!Anonymous
January 01, 2003
Thanks for the tip!Anonymous
August 06, 2013
Hi, I have the same problem and the same error in the event viewer, but I don't have these keys in the registry. I run Lync 2013 32-bit on Windows 8 64-bit. Any other ideas for how solve this?Anonymous
October 20, 2013
Thanks a lot, This Solution worked for me. After upgrading from Lync 2010 to Lync 2013, I was not able to view presentations, only white screen appeared.. Deletion of the above 2 registry keys helped resolve...Anonymous
October 29, 2013
Hi - I had the key in the registry, but didn't have the event viewer entry (just the opposite of Mikael). I deleted the registry key and it worked for me.Anonymous
December 10, 2013
It helped me on Win7 and Lync 2013. Thanks ton.Anonymous
January 21, 2014
Thank you. It worked for me on Win7 and Lync 2013. I didn't have an error in the event viewer, but I have the key in the registry. I edited the registry key and issue was solved.Anonymous
February 10, 2014
Worked for Lync 32bit and Windows 7 64 bit. I only removed the first key. Thank youAnonymous
February 12, 2014
Works perfect!!! with Lync 32bit & Windows 7 64 bit. I only removed the first key as well. many thanks, JennyAnonymous
February 18, 2014
Thanks a lot. Deleted the first key. Works as a dream :)Anonymous
February 18, 2014
Thanks for the tip. Deletion of first registry key resolved the issue with Lync 2013 Basic 32-bit on Windows 7 64-bitAnonymous
March 03, 2014
We had the same problem here for any systems with Internet Explore as the default browser. If Firefox was the default then even with the Lync client running, clicking on the "Join Lync Meeting" option caused Firefox to open, we logged in to the meeting and all worked AOK. But with IE as the default we got nothing but a blank screen when trying to view a shared desktop. Looking in the Office logs I found the errors mentioned in the article. Deleting the settings mentioned in the article seems to have solved our problem.
A BIG thanks to Joao for posting the fix.
Of course you can just make Firefox your default and be done with it, my recommendation, but if you have to use IE then removing those registry setting seems to do the trick.
We are running Win 7 x64 and x86 Ent with Office 2010 pro and Lync 2013 client.
Thanks again Joao,
RalphAnonymous
March 05, 2014
This worked for me! thank you!Anonymous
March 27, 2014
This did not work for me. Any other suggestions?Anonymous
April 02, 2014
This was a life saver! We use lync heavily at work for various meetings and everyone elses in my department was working except for mine. Many thanksAnonymous
April 03, 2014
Worked for me too - thanks!
Lync 2013, Windows 7 32-bitAnonymous
April 14, 2014
Worked here as well
ThanksAnonymous
April 17, 2014
The comment has been removedAnonymous
May 30, 2014
And one more. Thanks for posting.Anonymous
June 04, 2014
Thanks for posting this fix. It worked great on Windows 8 x64 and O365 install of Lync 32-bitAnonymous
June 17, 2014
deleting top key worked like a charm! thank you!Anonymous
July 11, 2014
Worked on my and other colleague's desktop as well. Thank you for finding this solution.Anonymous
August 05, 2014
Worked for me too - Local IT support wanted me to re-image my hd.... idiots
Thank you, thank you, thank you...
Lync 2013, Windows 7 32-bitAnonymous
September 12, 2014
Deletion of the above 2 registry keys helped to resolve the same issue on Lync 2013 on win7 64bit machine..
ThanksAnonymous
September 16, 2014
Removing those two registry items solved my problem. Thanks !!!Anonymous
September 24, 2014
MS, please fix this... seems like when I get windows or office updates, this silly registry key pops up again causing the Lync WSOD :) THANKS for the quick fix though guys!Anonymous
October 07, 2014
This works perfectly. Thanks for ur post and easy steps to do it.Anonymous
October 24, 2014
Thanks for the post. Deleting the first key worked for me as well.Anonymous
November 26, 2014
Worked like a charm! Thanks a lot :)Anonymous
November 26, 2014
Perfecto!Anonymous
December 03, 2014
do not have this key in registry, hence could not apply this solution.Anonymous
December 16, 2014
Great. I've set compatibility flag to 800 in both keys and it worked.Anonymous
December 17, 2014
removed first key, restarted and relaunched meeting, this workedAnonymous
January 22, 2015
Worked for me. Thank youAnonymous
January 23, 2015
I didn't have the first key so i removed the second key and then it worked perfect. Thanks!Anonymous
January 29, 2015
Just deleted the first one and it worked like a charm. Thanks!Anonymous
February 05, 2015
As have you removed the first key? Thank youAnonymous
February 25, 2015
Worked like a charm for me as well. THANK YOU!!!Anonymous
February 28, 2015
what needs to be done for LYNC 2013 64 bits on Windows 7 64 bits ? i dont see above entries in regedit?Anonymous
March 12, 2015
The comment has been removedAnonymous
March 16, 2015
Perfect.. works for me.Anonymous
March 16, 2015
Amazing works perfectly even after 2+ years since the resolution was posted. Thanks!!Anonymous
May 18, 2015
Its works for meAnonymous
August 06, 2015
Thanks u so much :)Anonymous
August 27, 2015
Our systems team worked on this for 3 days and finally decided that the only way to resolve the issue was to reload OS. I stayed on Lync 2010 for 3 years because that was not viable option for my. When I upgraded to Office 365 & finally got tired of being lazy about it and looked it up - your solution was the very first I came across and it worked perfectly. THANKS!Anonymous
September 01, 2015
I am running Windows 10 Enterprise and Skype for Business 2015 Part of the Office 365 ProPlus. When i try to share my screen, it shows black for the other end. Please advise.Anonymous
September 25, 2015
It worked for me running Lync 2013 32-bit on Windows 7 64-bit. Thanks! :)Anonymous
October 01, 2015
Worked for me moving from Office 2010 Pro (with Lync 2010) to Office 2013 Pro withLync 2013 on WIndows 7 (32-bit)Anonymous
November 11, 2015
The comment has been removedAnonymous
November 11, 2015
I see none of these events in msofficealerts event log. How do you fix blank "manage presentable content" error?Anonymous
November 18, 2015
The solution worked for me. Thanks !!