Microsoft Dynamics CRM Unified Service Desk
Official blog for the Unified Service Desk team
Deprecation of Unified service desk 3.2 and lower versions, and features
To help provide the best possible Unified Service Desk experiences, we recently announced the...
Date: 05/21/2019
Public preview of Unified Service Desk 4.1
We are excited to announce Unified Service Desk 4.1 is now available in public preview with rich...
Date: 03/08/2019
Internet Explorer prompts for password after selecting Remember my credentails option
When you are working on Unified Service Desk client application, the Internet Explorer often prompts...
Date: 12/20/2018
Introducing Unified Service Desk Performance Analyzer
Unified Service Desk Performance Analyzer is a powerful performance monitoring tool that analyzes...
Date: 10/29/2018
Fix for the non-functioning buttons present in Dynamics 365 command bar after solutions are installed
In Unified Service Desk, when you are using Customer Service Hub, a Unified Interface app, you will...
Date: 10/15/2018
Unified Service Desk 4.0 is released - A modern, unified, adaptable, and reliable offering
Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences...
Date: 08/20/2018
How tab opens in Unified Service Desk considering Sort Order values
In Unified Service Desk, you can configure the hosted controls (tabs) with Sort Order, a value for a...
Date: 07/04/2018
Best Practices for Unified Service Desk Deployment and Upgrade
As a Unified Service Desk administrator you are tasked with either fresh deployment of Unified...
Date: 07/03/2018
Introducing Best Practices Analyzer for Unified Service Desk
Empowering our customers to create successful customer service solutions is among our major goals....
Date: 04/24/2018
Unified Service Desk 3.3.0 is Released
Continuing towards our goal towards bringing the best and the brightest of Dynamics 365 experiences...
Date: 04/24/2018
Unified Service Desk 3.2.0 is Released
Continuing towards our goal towards a high performance, more reliable and secure Unified Service...
Date: 02/08/2018
Unified Service Desk 3.1.0 is Released
Continuing towards our goal towards a high performance, more reliable and secure Unified Service...
Date: 11/08/2017
Unified Service Desk Automated IE Process Cleanup
Abrupt closure of Unified Service Desk Under normal circumstances,Unified Service Desk performs...
Date: 10/27/2017
Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)
The 9.0 update for Dynamics 365 (online) will begin requiring connections to customer engagement...
Date: 10/20/2017
Unified Service Desk Best Practices (Part 5) – Open PDF Files in an IE Process Hosted Control
Background If you open any PDF files in the browser with hosted controls using IE Process hosting...
Date: 09/27/2017
Unified Service Desk 3.0.0 is Released
A more reliable, diagnosable and accessible version of Unified Service Desk (version 3.0.0) is...
Date: 08/28/2017
Installing Unified Service Desk to the new Dynamics 365 - "United Kingdom" region
Dynamics 365 team recently announced availability of the service from the United Kingdom datacenter....
Date: 05/25/2017
Unified Service Desk 2.2.2 is released!!!
The latest release of Unified Service Desk client (version 2.2.2.806) is released today. This...
Date: 04/14/2017
Unified Service Desk 2.2.1 is released!!!
The latest release of Unified Service Desk client (version 2.2.1.806) is released today. This...
Date: 02/24/2017
Create a quick search field in USD
Some customers find it helpful to make search front and center in their Unified Service Desk...
Date: 02/14/2017
Thinking Outside the Shell
Unified Service Desk is a very flexible tool that, along with some creativity, can do some really...
Date: 11/01/2016
Deprecating some predefined Unified Service Desk themes
We’ll be deprecating the following predefined themes in the next release of Unified Service Desk:...
Date: 08/24/2016
Avoiding the extra prompt asking the user if they would like to close this window
In this article, I will discuss a technique to deal with a common problem in USD. The following is...
Date: 07/05/2016
Announcing TechNet Wiki for Unified Service Desk
We are happy to announce a new TechNet wiki page for Unified Service Desk, where we will be writing...
Date: 06/16/2016
Unified Service Desk Best Practices (Part 2) – Using FireRequestAction
Background on FireRequestAction Creating custom USD hosted controls is an extremely powerful...
Date: 06/09/2016
Automating Agent Actions with Cognitive Services Speech Recognition in USD
[The following article is cross-posted from Geoff Innis’ blog] Microsoft’s Cognitive Services offer...
Date: 05/26/2016
Support for Interaction Centric Forms within Unified Service Desk
Unified Service Desk 2.1.0 is released now, and is available for download here. Among other things,...
Date: 05/24/2016
Citrix and Unified Service Desk
There are two Citrix scenarios affecting USD 1) USD hosted within Citrix This works fine and is...
Date: 05/13/2016
Automatic CRM Network Diagnostics with USD
Troubleshooting networking issues can be challenging particularly when dealing with intermittent...
Date: 05/10/2016
Exchange information between Unified Service Desk and Standard Web Applications
One of the most common scenarios in a Unified Service Desk (USD) deployment is the need to automate...
Date: 05/04/2016
IE Process mode gives https://event popup
Note: Blog updated with the latest information. Most Unified Service Desk customers today utilize...
Date: 01/26/2016
Unified Service Desk (USD) Learning Resources
Unified Service Desk (USD) Learning Resources This blog post provides a list of documentation...
Date: 12/04/2015
Preloading session data for a better agent experience
In the sample for Unified Service Desk, a technique is demonstrated where you search for a contact,...
Date: 11/23/2015
Customization Files in Unified Service Desk
One of the primary concerns utilizing .NET framework based applications such as USD on the desktop...
Date: 11/19/2015
Using Horizontal and Vertical Split Panels in Unified Service Desk
Are you a fan of Outlook Reading Pane? Well, then you would really like to configure a similar...
Date: 11/08/2015
Creating Generic USD Toolbar Button
Have you ever questioned whether we can create a generic USD Toolbar with Toolbar Button that you...
Date: 11/02/2015
Using the new CRM theming in Unified Service Desk
One of the great ways to learn to use a tool is to make up fun and interesting projects that require...
Date: 10/12/2015
Working with email templates in Unified Service Desk
Email templates are quite useful for creating consistent email experiences for customers. Of course,...
Date: 10/09/2015
The ins and outs of Unified Service Desk's Agent Scripting tool
Background The Unified Service Desk Agent Scripting tool is a component that provides a script to be...
Date: 09/25/2015
Inserting USD events into HTML javascript logic and acting upon it
One of the key benefits of having Unified Service Desk host web applications rather than just...
Date: 09/25/2015
How to use the special actions, ExecuteOnTimeout, ExecuteOnDataAvailable, ExecuteOnExpressionTrue
In Unified Service Desk, Action Calls execute Actions, which are pieces of code implemented by...
Date: 09/25/2015