ICtiAgentStateManager Interface
Definition
Important
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Represents the agent state manager interface.
public interface class ICtiAgentStateManagerpublic interface ICtiAgentStateManagertype ICtiAgentStateManager = interfacePublic Interface ICtiAgentStateManager- Derived
Properties
| GetCurrentAgentState |
Gets the current Agent State. |
Methods
| LoadGlobalAgentConfig() |
Loads the global agent configuration. |
| SendAvailable() |
Notifies the calling system that the agent is available. |
| SendLoggedOut() |
Notifies the calling system that the agent has logged out. |
| SendUnavailable() |
Notifies the calling system that the agent is unavailable. |
| SetAgentMediaAddress(String) |
Sets the media endpoint of an agent desktop. |
| SetAvailable() |
Sends a command to the CTI interface to set the agent state to available. |
| SetUnavailable(String) |
Sets the agent state for the ID of the current agent to unavailable. |
| UpdateState() |
Updates the current state. |
Events
| AgentAvailable |
Raised when the agent goes into an available state. |
| AgentLoggedOut |
Raised when the agent goes into a logged out state. |
| AgentNotAvailable |
Raised when the agent goes into an unavailable state. |