New case (form)

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Home > Common > Cases > All cases. Click the Case button in the New group to open the Create case form.

Use this form to create a new case.

Tasks that use this form

The following tables provide descriptions for the controls in this form.

Field	Description
Name	Enter a name for the case.
Case category	Select a category for the case.
Category type	View the category type that is associated with the selected category.
Case ID	View the case identification number.
Status	Select the status of the case.
Description	Enter a brief description of the case.
Priority	Select the case priority.
Parent case	Select a parent case, if applicable.
Department	View the department or area in your company that owns the case.
Service level agreement	View the service level agreement that is associated with the customer, if applicable.
Employee responsible	View the employee who is responsible for the case.
Case process	View the case process that will be used on this case.
Description	Enter a brief description of the case log.
Notes	Enter additional information about the case or the case log.