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Tutorial: Microsoft Entra single sign-on (SSO) integration with GoTo

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In this tutorial, you'll learn how to integrate GoTo with Microsoft Entra ID. When you integrate GoTo with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to GoTo.
  • Enable your users to be automatically signed-in to GoTo with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • GoTo single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

To configure the integration of GoTo into Microsoft Entra ID, you need to add GoTo from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type GoTo in the search box.
  4. Select GoTo from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for GoTo

Configure and test Microsoft Entra SSO with GoTo using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in GoTo.

To configure and test Microsoft Entra SSO with GoTo, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
  2. Configure GoTo SSO - to configure the single sign-on settings on application side.
    • Create GoTo test user - to have a counterpart of B.Simon in GoTo that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > GoTo > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, the user does not have to perform any steps as the app is already pre-integrated with Azure.

  6. Click Set additional URLs and perform the following steps if you wish to configure the application in SP initiated mode:

    a. In the Sign-on URL text box, type the URL: https://authentication.gotoinc.com/login?service=https%3A%2F%2Fmyaccount.gotoinc.com

  7. Your GoTo application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes, whereas Unique User Identifier is mapped with user.userprincipalname. GoTo application expects Unique User Identifier to be mapped with user.mail, so you need to edit the attribute mapping by clicking on Edit icon and change the attribute mapping.

    image

  8. On the Set up single sign-on with SAML page, In the SAML Signing Certificate section, click copy button to copy App Federation Metadata Url and save it on your computer.

    The Certificate download link

  9. On the Set up GoTo section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to GoTo.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > GoTo.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure GoTo SSO

  1. In a different web browser window, sign in to your GoTo company site as an administrator

  2. Go to the Identity Provider tab and in the Metadata url textbox, paste the Federation Metadata URL, which you copied previously.

    Screenshot for Federation Metadata URL.

  3. Click Save.

Create GoTo test user

  1. In a different browser window, log in to your GoTo website as an administrator.

  2. Go to the Users tab and click Add a user.

    Screenshot for Add a user button.

  3. Fill the required fields in the following page and click Save.

    Screenshot for user fields.

Note

GoTo also supports automatic user provisioning, you can find more details here on how to configure automatic user provisioning.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

SP initiated:

  • Click on Test this application, this will redirect to GoTo Sign on URL where you can initiate the login flow.

  • Go to GoTo Sign-on URL directly and initiate the login flow from there.

IDP initiated:

  • Click on Test this application, and you should be automatically signed in to the GoTo for which you set up the SSO

You can also use Microsoft My Apps to test the application in any mode. When you click the GoTo tile in the My Apps, if configured in SP mode you would be redirected to the application sign on page for initiating the login flow and if configured in IDP mode, you should be automatically signed in to the GoTo for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure the GoTo you can enforce session controls, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session controls extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.