Facilitar la adopción por parte del usuario de su nuevo sistema telefónico en línea

Un teléfono puede ser la línea de vida de un usuario. Cambiar de un sistema telefónico tradicional a un sistema telefónico en línea representa un cambio significativo en la forma de trabajar de los usuarios y puede afectar negativamente a la productividad. Tomarse tiempo para informar, guiar y ayudar a los usuarios a través de este cambio puede ayudar a garantizar una experiencia de usuario positiva y maximizar el retorno de la inversión.

Este artículo contiene plantillas de correo electrónico personalizables para ayudar a informar a los usuarios sobre su nuevo sistema telefónico. Personalice y envíe los correos electrónicos adecuados para alinearlos con su implementación de voz específica. Hemos usado corchetes para indicar secciones para facilitar la personalización, pero le recomendamos que agregue mensajería específica de la organización para que el anuncio sea más relevante para los usuarios. Si se aplica a la implementación, reemplace todas las referencias a "Teams" por "Skype Empresarial".

Email número 1: Enviar tres semanas antes del lanzamiento

Línea de asunto:

IMPORTANT ANNOUNCEMENT about your office desk phone

Cuerpo del correo electrónico:

Instant messaging and online meetings have become a common way to communicate
with others, but your phone can still be a lifeline to getting your job done.
From building rapport when you can't be there in person to maintaining momentum
on a project, sometimes it's easier to just pick up the phone and talk to
someone. At the same time, we understand that many of you work remotely, have
flexible work schedules or travel frequently and can't be tethered to your
desk or phone all day.

To better adapt to how you work, we want to ensure you have flexibility in how
you communicate including being able to make and receive phone calls from
anywhere, at any time. We're excited to announce that you'll soon be able
to use Microsoft Teams as your phone. This upgrade will provide
instant messaging, online meetings and phone calling all in one application,
simplifying the way you work.

Using Teams as your phone offers...

-   Flexibility - Make and receive calls anywhere, any time, across
    devices

-   Adaptability - Easily move between your headset and a variety of
    devices, including mobile

-   Capability - Transfer calls to an internal contact, external number or
    even your voicemail

-   Productivity - Call your contacts with one click, alleviating the need
    to remember phone numbers

When will phone calling be available?

We understand this is a big shift in the way you make calls today and want to
ensure you have everything you need to get started. Phone capabilities will be
enabled on <INSERT DATE>, but you can start preparing today.

CALL TO ACTION

-   <OPTIONAL> Get started with Teams. If you're not already
    taking advantage of Teams IM and meetings capabilities, get
    started today by visiting https://aka.ms/F63e30.

-   <OPTIONAL> Order your new headset. To ensure the best audio quality, use
    an approved headset. You can view available options or order yours <INSERT LINK>. We'll
    also be hosting a device bar in <INSERT LOCATION>, where you can try on a few
    headsets and find the best fit for you.

-   Get trained. Learn how to make and receive phone calls right from your
    PC. To view available training, visit https://aka.ms/B6fx7u to get started.

If you have questions concerning this change, contact <INSERT NAME/EMAIL>.

<INSERT NAME OF EXECUTIVE SPONSOR>

Email número 2: Enviar una semana antes del inicio

Línea de asunto:

ACTION REQUESTED: Are you ready for your new phone system?

Cuerpo del correo electrónico:

Your new phone calling capabilities are almost here. As explained in our initial
email, you'll soon be able to use Microsoft Teams to make and
receive phone calls. We understand that this change represents a new way of
working and want to ensure you have everything you need to be successful.

With this new calling system, you'll be able to...

-   Make, receive and transfer calls right from your computer.

-   Configure and access your voicemail, whether in the office or on the go.

-   Add others to your call, creating an ad-hoc group conversation.

-   Switch devices, allowing you to take your calls with you and limiting disruption.

CALL TO ACTION. If you haven't already done so:

-   Order your new headset. To ensure the best audio quality, use an
    approved headset. You can view available options and order yours at <INSERT LINK>.
    We'll also be hosting a device bar in <INSERT LOCATION>, where you can try on a few
    headsets and find the best fit for you.

-   Get trained. Learn how to make and receive phone calls right from your
    PC. To view available training, visit https://aka.ms/B6fx7u to get started.

If you have questions, visit our <INSERT INTRANET LINK> or send me an e-mail <INSERT
EMAIL ADDRESS>.

Regards,

<INSERT NAME OF DEPARTMENT MANAGER>

Email número 3: Enviar el día del lanzamiento

Línea de asunto:

IMPORTANT NOTICE: Your new phone system is live

Cuerpo del correo electrónico:

Welcome to your new phone system. Your Microsoft Teams application
has been enabled with phone calling capabilities. You should now see a dial pad
tab on your client, enabling you to make outgoing calls and listen to
your voicemail. When a call comes in, you'll receive an alert, just like you
would for an instant message. Just select the alert to answer the call – it's
that easy!

CALL TO ACTION

*  Plug in your headset, go to the Calls tab, and either
   call a contact or use the dial pad to make a call. 

*  Start a chat, and escalate it to a call.

With the launch of phone calling capabilities in Teams, we'll be
recycling your old phone, allowing for more real estate on your desk.
<INSERT PROCESS FOR RECYCLING OLD PHONES>

If you have any technical problems or questions, please feel free to contact our
helpdesk or visit <INSERT INTRANET LINK>.

Regards,

<INSERT NAME OF DEPARTMENT MANAGER OR EXECUTIVE SPONSOR>

Email número 4: Enviar dos semanas después del lanzamiento

Línea de asunto:

FEEDBACK REQUESTED: Your new phone system

Cuerpo del correo electrónico:

It's been a few weeks since you started using Microsoft Teams to
make and receive phone calls, and we'd like to hear how it's going. Please take a
few minutes to share your experience with us by completing this online feedback
survey.

We value your input, and we'll be sure to follow through on all feedback.

Regards,

<INSERT NAME OF EXECUTIVE SPONSOR>