Speech and IVR

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Voice interaction is the most natural way for humans to communicate and remains a critical medium in copilot engagements. With Copilot Studio, businesses can easily create and customize agents that interact naturally with customers through voice by accepting speech and DTMF input from telephony. It provides natural text-to-speech capabilities so end users can hear the agent's response.

Copilot Studio provides a no-code to pro-code authoring experience for voice interactions, including barge-in control, single and multi-DTMF input, and silence detection. Businesses can craft intelligent voice-responsive agents with capabilities that understand the user's intent and automate transactions.

For scenarios where businesses don't require explicit dialogues, Copilot Studio provides generative AI capabilities to cover the long tail of inquiries that users might have.