Clase de CloseIncidentRequest

Artículo
12/03/2014

Se aplica a: CRM 2015 on-prem, CRM Online

Contains the data that is needed to close an incident (case).

Espacio de nombres: Microsoft.Crm.Sdk.Messages
Ensamblado: Microsoft.Crm.Sdk.Proxy (en Microsoft.Crm.Sdk.Proxy.dll)

Sintaxis

'Declaración
<DataContractAttribute(Namespace:="https://schemas.microsoft.com/crm/2011/Contracts")> _
Public NotInheritable Class CloseIncidentRequest
    Inherits OrganizationRequest

[DataContractAttribute(Namespace="https://schemas.microsoft.com/crm/2011/Contracts")] 
public sealed class CloseIncidentRequest : OrganizationRequest

Ejemplo

The following example shows how to use this message. For this sample to work correctly, you must be connected to the server to get an IOrganizationService interface. For the complete sample, see the link later in this topic.

// First close the Incident

// Create resolution for the closing incident
IncidentResolution resolution = new IncidentResolution
{
    Subject = "Case Closed",
};

resolution.IncidentId = caseReference;

// Create the request to close the incident, and set its resolution to the 
// resolution created above
CloseIncidentRequest closeRequest = new CloseIncidentRequest();
closeRequest.IncidentResolution = resolution;

// Set the requested new status for the closed Incident
closeRequest.Status = 
    new OptionSetValue((int)incident_statuscode.ProblemSolved);

// Execute the close request
CloseIncidentResponse closeResponse = 
    (CloseIncidentResponse)_serviceProxy.Execute(closeRequest);

//Check if the incident was successfully closed
Incident incident = _serviceProxy.Retrieve(Incident.EntityLogicalName, 
    _caseIncidentId, new ColumnSet(allColumns: true)).ToEntity<Incident>();

if (incident.StateCode.HasValue && 
    incident.StateCode == IncidentState.Resolved)
{
    Console.WriteLine("The incident was closed out as Resolved.");
}
else
{
    Console.WriteLine("The incident's state was not changed.");
}

Comentarios

Message Availability

Este mensaje funciona independientemente de si el autor de la llamada está conectado al servidor o no.

Usage

Pass an instance of this class to the Execute method, which returns an instance of the CloseIncidentResponse class.

Privileges and Access Rights

To perform this action, the caller must have privileges on the Incident entity.

For a complete list of the required privileges, see CloseIncident Privileges.

Jerarquía heredada

System.Object
Microsoft.Xrm.Sdk.OrganizationRequest
Microsoft.Crm.Sdk.Messages.CloseIncidentRequest

Seguridad de hilo

Los miembros estáticos públicos (Shared en Visual Basic) de este tipo son seguros para el hilo. No se garantiza que los miembros de instancia sean seguros para el hilo.

Plataformas

Plataformas de desarrollo

Windows Vista, Windows Server 2003 y

Plataformas de destino

Windows Vista,Windows XP

Change History

Vea también

Referencia

Miembros de CloseIncidentRequest
Espacio de nombres de Microsoft.Crm.Sdk.Messages
CloseIncidentResponse

Otros recursos

CloseIncident Privileges
Sample: Validate Record State and Set State of the Record
How Role-Based Security Can Be Used to Control Access to Entities In CRM
How Instance-Based Security Can Be Used to Control Access to Entity Instances (Records) In CRM

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