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Support Tickets - List

  • Referencia
Servicio:
Support
Versión de la API:
2024-04-01

Enumera todas las incidencias de soporte técnico de una suscripción de Azure. También puede filtrar las incidencias de soporte técnico por Status, CreatedDate, ServiceId y ProblemClassificationId mediante el parámetro $filter. La salida será un resultado paginado con nextLink, con el que puede recuperar el siguiente conjunto de incidencias de soporte técnico.

Los datos de incidencias de soporte técnico están disponibles durante 18 meses después de la creación de vales. Si un vale se creó hace más de 18 meses, una solicitud de datos podría provocar un error.

GET https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets?api-version=2024-04-01
Con parámetros opcionales: 
GET https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets?$top={$top}&$filter={$filter}&api-version=2024-04-01

Parámetros de identificador URI

Nombre En Requerido Tipo Description
subscriptionId
 path True

string (uuid)

Identificador de la suscripción de destino. El valor debe ser un UUID.
api-version
 query True

string

minLength: 1

Versión de la API que se va a usar para esta operación.
$filter
 query

string

Filtro que se va a aplicar en la operación. Se admite la semántica de filtro "odata v4.0". Más información. Los filtros Status, ServiceId y ProblemClassificationId solo se pueden usar con el operador Equals ('eq'). Para el filtro CreatedDate , los operadores admitidos son Mayor que ('gt') y Mayor o Igual que ('ge'). Al usar ambos filtros, combínelos mediante el lógico "AND".
$top
 query

integer (int32)

Número de valores que se van a devolver en la colección. El valor predeterminado es 25 y el máximo es 100.

Respuestas

Nombre Tipo Description
200 OK

SupportTicketsListResult

Vales de soporte técnico recuperados correctamente.
Other Status Codes

ErrorResponse

Respuesta de error que describe por qué se produjo un error en la operación.

Seguridad

azure_auth

Flujo de OAuth2 de Azure Active Directory.

Tipo: oauth2
Flujo: implicit
Dirección URL de autorización: https://login.microsoftonline.com/common/oauth2/authorize

Ámbitos

Nombre Description
user_impersonation suplantar la cuenta de usuario

Ejemplos

List support tickets created on or after a certain date and in open state for a subscription
List support tickets created on or after a certain date and in updating state for a subscription
List support tickets for a subscription
List support tickets in open state for a subscription
List support tickets in updating state for a subscription
List support tickets with a certain problem classification id for a subscription
List support tickets with a certain service id for a subscription

List support tickets created on or after a certain date and in open state for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?$filter=createdDate ge 2020-03-10T22:08:51Z and status eq 'Open'&api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
      "name": "testticket",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "119120321001170",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
        "severity": "moderate",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "Yes",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "technicalTicketDetails": {
          "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-11T21:36:18Z",
          "expirationTime": "2020-03-12T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/virtual_machine_service_guid",
        "serviceDisplayName": "Virtual Machine running Linux",
        "status": "Open",
        "createdDate": "2020-03-11T21:36:18Z",
        "modifiedDate": "2020-03-12T21:36:23Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket2",
      "name": "testticket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "118032014183771",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
        "severity": "minimal",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "No",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-11T21:36:18Z",
          "expirationTime": "2020-03-12T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
        "serviceDisplayName": "Subscription management",
        "status": "Open",
        "createdDate": "2020-03-11T21:36:18Z",
        "modifiedDate": "2020-03-12T21:36:18Z"
      }
    }
  ]
}

List support tickets created on or after a certain date and in updating state for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?$filter=createdDate ge 2020-03-10T22:08:51Z and status eq 'Updating'&api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
      "name": "testticket",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "119120321001170",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
        "severity": "moderate",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "Yes",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "technicalTicketDetails": {
          "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-11T21:36:18Z",
          "expirationTime": "2020-03-12T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/virtual_machine_service_guid",
        "serviceDisplayName": "Virtual Machine running Linux",
        "status": "Updating",
        "createdDate": "2020-03-11T21:36:18Z",
        "modifiedDate": "2020-03-12T21:36:23Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket2",
      "name": "testticket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "118032014183771",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
        "severity": "minimal",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "Yes",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-11T21:36:18Z",
          "expirationTime": "2020-03-12T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
        "serviceDisplayName": "Subscription management",
        "status": "Updating",
        "createdDate": "2020-03-11T21:36:18Z",
        "modifiedDate": "2020-03-12T21:36:18Z"
      }
    }
  ]
}

List support tickets for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
      "name": "testticket",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "119120321001170",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
        "severity": "moderate",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "Yes",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "technicalTicketDetails": {
          "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-20T21:36:18Z",
          "expirationTime": "2020-03-21T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/virtual_machine_service_guid",
        "serviceDisplayName": "Virtual Machine running Linux",
        "status": "Open",
        "createdDate": "2020-03-20T21:36:18Z",
        "modifiedDate": "2020-03-20T21:36:23Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket2",
      "name": "testticket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "118032014183771",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
        "severity": "minimal",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "No",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-20T21:36:18Z",
          "expirationTime": "2020-03-21T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
        "serviceDisplayName": "Subscription management",
        "status": "Open",
        "createdDate": "2020-03-20T21:36:18Z",
        "modifiedDate": "2020-03-20T21:36:23Z"
      }
    }
  ]
}

List support tickets in open state for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?$filter=status eq 'Open'&api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
      "name": "testticket",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "119120321001170",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
        "severity": "moderate",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "Yes",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "technicalTicketDetails": {
          "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-20T21:36:18Z",
          "expirationTime": "2020-03-21T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/virtual_machine_service_guid",
        "serviceDisplayName": "Virtual Machine running Linux",
        "status": "Open",
        "createdDate": "2020-03-20T21:36:18Z",
        "modifiedDate": "2020-03-20T21:36:23Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket2",
      "name": "testticket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "118032014183771",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
        "severity": "minimal",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "No",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-20T21:36:18Z",
          "expirationTime": "2020-03-21T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
        "serviceDisplayName": "Subscription management",
        "status": "Open",
        "createdDate": "2020-03-20T21:36:18Z",
        "modifiedDate": "2020-03-20T21:36:23Z"
      }
    }
  ]
}

List support tickets in updating state for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?$filter=status eq 'Updating'&api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
      "name": "testticket",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "119120321001170",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/virtual_machine_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Connectivity / Cannot connect to virtual machine by using RDP or SSH",
        "severity": "moderate",
        "require24X7Response": false,
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "advancedDiagnosticConsent": "Yes",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "technicalTicketDetails": {
          "resourceId": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/resourceGroups/test/providers/Microsoft.Compute/virtualMachines/testserver"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-20T21:36:18Z",
          "expirationTime": "2020-03-21T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/virtual_machine_service_guid",
        "serviceDisplayName": "Virtual Machine running Linux",
        "status": "Updating",
        "createdDate": "2020-03-20T21:36:18Z",
        "modifiedDate": "2020-03-20T21:36:23Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket2",
      "name": "testticket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "118032014183771",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
        "severity": "minimal",
        "require24X7Response": false,
        "advancedDiagnosticConsent": "No",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "serviceLevelAgreement": {
          "startTime": "2020-03-20T21:36:18Z",
          "expirationTime": "2020-03-21T17:36:18Z",
          "slaMinutes": 240
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
        "serviceDisplayName": "Subscription management",
        "status": "Updating",
        "createdDate": "2020-03-20T21:36:18Z",
        "modifiedDate": "2020-03-20T21:36:23Z"
      }
    }
  ]
}

List support tickets with a certain problem classification id for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?$filter=ProblemClassificationId eq 'compute_vm_problemClassification_guid'&api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testTicket1",
      "name": "testTicket1",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "2205060010000072",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/service_guid/problemClassifications/compute_vm_problemClassification_guid",
        "problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
        "severity": "minimal",
        "require24X7Response": false,
        "enrollmentId": "",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "testTicket1",
        "advancedDiagnosticConsent": "Yes",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/service_guid",
        "serviceDisplayName": "service_displayName",
        "status": "Open",
        "createdDate": "2022-05-04T21:52:10Z",
        "modifiedDate": "2022-05-12T23:05:19Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testTicket2",
      "name": "testTicket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "2205040010000077",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/service_guid/problemClassifications/compute_vm_problemClassification_guid",
        "problemClassificationDisplayName": "Compute-VM (cores-vCPUs) subscription limit increases",
        "severity": "minimal",
        "require24X7Response": false,
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "testTicket2",
        "advancedDiagnosticConsent": "Yes",
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/service_guid",
        "serviceDisplayName": "service_displayName",
        "status": "Open",
        "createdDate": "2022-05-04T21:38:42Z",
        "modifiedDate": "2022-05-04T21:39:14Z"
      }
    }
  ]
}

List support tickets with a certain service id for a subscription

Solicitud de ejemplo

GET https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets?$filter=ServiceId eq 'vm_windows_service_guid'&api-version=2024-04-01

Respuesta de muestra

status code:
200 
{
  "value": [
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets",
      "name": "testticket1",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "2205040010000082",
        "description": "my description",
        "problemClassificationId": "/providers/Microsoft.Support/services/vm_windows_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "problemClassification_displayName",
        "severity": "minimal",
        "require24X7Response": false,
        "enrollmentId": "",
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "advancedDiagnosticConsent": "Yes",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "usa",
          "preferredSupportLanguage": "en-US"
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "my title",
        "serviceId": "/providers/Microsoft.Support/services/vm_windows_service_guid",
        "serviceDisplayName": "Virtual Machine running Windows",
        "status": "Open",
        "createdDate": "2022-05-04T21:52:10Z",
        "modifiedDate": "2022-05-12T23:05:19Z"
      }
    },
    {
      "id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets",
      "name": "testticket2",
      "type": "Microsoft.Support/supportTickets",
      "properties": {
        "supportTicketId": "2205040010000080",
        "description": "This is a test - please ignore",
        "problemClassificationId": "/providers/Microsoft.Support/services/vm_windows_service_guid/problemClassifications/problemClassification_guid",
        "problemClassificationDisplayName": "problemClassification_displayName",
        "severity": "minimal",
        "require24X7Response": false,
        "supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
        "fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
        "advancedDiagnosticConsent": "Yes",
        "problemScopingQuestions": "{\"articleId\":\"076846c1-4c0b-4b21-91c6-1a30246b3867\",\"scopingDetails\":[{\"question\":\"When did the problem begin?\",\"controlId\":\"problem_start_time\",\"orderId\":1,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"2023-08-31T18:55:00.739Z\",\"value\":\"2023-08-31T18:55:00.739Z\",\"type\":\"datetime\"}},{\"question\":\"API Type of the Cosmos DB account\",\"controlId\":\"api_type\",\"orderId\":2,\"inputType\":\"static\",\"answer\":{\"displayValue\":\"Table\",\"value\":\"tables\",\"type\":\"string\"}},{\"question\":\"Table name\",\"controlId\":\"collection_name_table\",\"orderId\":11,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"Select Table Name\",\"value\":\"dont_know_answer\",\"type\":\"string\"}},{\"question\":\"Provide additional details about the issue you're facing\",\"controlId\":\"problem_description\",\"orderId\":12,\"inputType\":\"nonstatic\",\"answer\":{\"displayValue\":\"test ticket, please ignore and close\",\"value\":\"test ticket, please ignore and close\",\"type\":\"string\"}}]}",
        "secondaryConsent": [
          {
            "userConsent": "Yes",
            "type": "VirtualMachine"
          }
        ],
        "contactDetails": {
          "firstName": "abc",
          "lastName": "xyz",
          "preferredContactMethod": "email",
          "primaryEmailAddress": "abc@contoso.com",
          "preferredTimeZone": "Pacific Standard Time",
          "country": "USA",
          "preferredSupportLanguage": "en-US"
        },
        "supportEngineer": {
          "emailAddress": "xyz@contoso.com"
        },
        "supportPlanType": "Premier",
        "supportPlanDisplayName": "Premier",
        "title": "Test - please ignore",
        "serviceId": "/providers/Microsoft.Support/services/vm_windows_service_guid",
        "serviceDisplayName": "Virtual Machine running Windows",
        "status": "Open",
        "createdDate": "2022-05-04T21:38:42Z",
        "modifiedDate": "2022-05-04T21:39:14Z"
      }
    }
  ]
}

Definiciones

Nombre Description
Consent

Consentimiento de diagnóstico avanzado que se va a actualizar en la incidencia de soporte técnico.
ContactProfile

Información de contacto asociada a la incidencia de soporte técnico.
ErrorAdditionalInfo

Información adicional sobre el error de administración de recursos.
ErrorDetail

Detalle del error.
ErrorResponse

Respuesta de error
IsTemporaryTicket

Esta propiedad indica si la incidencia de soporte técnico es una incidencia temporal.
PreferredContactMethod

Método de contacto preferido.
QuotaChangeRequest

Esta propiedad es necesaria para proporcionar la región y los nuevos límites de cuota.
QuotaTicketDetails

Conjunto adicional de información necesaria para la incidencia de soporte técnico de aumento de cuota para determinados tipos de cuota, por ejemplo: núcleos de máquina virtual. Obtenga detalles completos sobre la solicitud de soporte técnico de carga de cuota junto con ejemplos en Solicitud de cuota de soporte técnico.
SecondaryConsent

Esta propiedad indica el consentimiento secundario de la incidencia de soporte técnico.
ServiceLevelAgreement

Detalles del Contrato de nivel de servicio para una incidencia de soporte técnico.
SeverityLevel

Valor que indica la urgencia del caso, que a su vez determina el tiempo de respuesta según el acuerdo de nivel de servicio del plan de soporte técnico que tiene con Azure. Nota: "Impacto crítico más alto", también conocido como el nivel "Emergencia- Impacto grave" en Azure Portal solo está reservado para nuestros clientes Premium.
SupportEngineer

Información del ingeniero de soporte técnico.
SupportTicketDetails

Objeto que representa el recurso SupportTicketDetails.
SupportTicketsListResult

Objeto que representa una colección de recursos SupportTicket.
TechnicalTicketDetails

Información adicional para la incidencia de soporte técnico.
UserConsent

Valor de consentimiento del usuario proporcionado
Enumeración

Consentimiento de diagnóstico avanzado que se va a actualizar en la incidencia de soporte técnico.

Valor Description
No
Yes

ContactProfile

Object

Información de contacto asociada a la incidencia de soporte técnico.

Nombre Tipo Description
additionalEmailAddresses

string[]

Las direcciones de correo electrónico adicionales enumeradas se copiarán en cualquier correspondencia sobre la incidencia de soporte técnico.
country

string

País del usuario. Este es el código alfa-3166-1 ISO 3.
firstName

string

Nombre.
lastName

string

Apellido.
phoneNumber

string

Número de teléfono. Esto es necesario si el método de contacto preferido es el teléfono. También es necesario al enviar casos de gravedad "críticos" o "highestcriticalimpact".
preferredContactMethod

PreferredContactMethod

Método de contacto preferido.
preferredSupportLanguage

string

Idioma preferido de soporte técnico de Azure. Los idiomas de soporte técnico varían en función de la gravedad que elija para la incidencia de soporte técnico. Obtenga más información en Gravedad y capacidad de respuesta de Azure. Use el código de país de idioma estándar. Los valores válidos son 'en-us' para inglés, 'zh-hans' para chino, 'es-es' para español, 'fr-fr' para francés, 'ja-jp' para japonés, 'ko-kr' para coreano, 'ru-ru' para ruso, 'pt-br' para portugués, 'it-it' para italiano, 'zh-tw' para chino y 'de-de' para alemán.
preferredTimeZone

string

Zona horaria del usuario. Este es el nombre de la zona horaria de los valores de índice de zona horaria de Microsoft.
primaryEmailAddress

string

Dirección de correo electrónico principal.

ErrorAdditionalInfo

Object

Información adicional sobre el error de administración de recursos.

Nombre Tipo Description
info

object

Información adicional.
type

string

Tipo de información adicional.

ErrorDetail

Object

Detalle del error.

Nombre Tipo Description
additionalInfo

ErrorAdditionalInfo[]

Información adicional del error.
code

string

Código de error.
details

ErrorDetail[]

Detalles del error.
message

string

Mensaje de error.
target

string

Destino del error.

ErrorResponse

Object

Respuesta de error

Nombre Tipo Description
error

ErrorDetail

Objeto de error.

IsTemporaryTicket

Enumeración

Esta propiedad indica si la incidencia de soporte técnico es una incidencia temporal.

Valor Description
No
Yes

PreferredContactMethod

Enumeración

Método de contacto preferido.

Valor Description
email
phone

QuotaChangeRequest

Object

Esta propiedad es necesaria para proporcionar la región y los nuevos límites de cuota.

Nombre Tipo Description
payload

string

Carga de la solicitud de aumento de cuota.
region

string

Región para la que se realiza la solicitud de aumento de cuota.

QuotaTicketDetails

Object

Conjunto adicional de información necesaria para la incidencia de soporte técnico de aumento de cuota para determinados tipos de cuota, por ejemplo: núcleos de máquina virtual. Obtenga detalles completos sobre la solicitud de soporte técnico de carga de cuota junto con ejemplos en Solicitud de cuota de soporte técnico.

Nombre Tipo Description
quotaChangeRequestSubType

string

Necesario para determinados tipos de cuota cuando hay un subtipo, como Batch, para el que solicita un aumento de cuota.
quotaChangeRequestVersion

string

Versión de solicitud de cambio de cuota.
quotaChangeRequests

QuotaChangeRequest[]

Esta propiedad es necesaria para proporcionar la región y los nuevos límites de cuota.

SecondaryConsent

Object

Esta propiedad indica el consentimiento secundario de la incidencia de soporte técnico.

Nombre Tipo Description
type

string

Nombre del servicio para el que se proporciona el consentimiento secundario. El valor debe recuperarse de la respuesta de la API de clasificación de problemas.
userConsent

UserConsent

Valor de consentimiento del usuario proporcionado

ServiceLevelAgreement

Object

Detalles del Contrato de nivel de servicio para una incidencia de soporte técnico.

Nombre Tipo Description
expirationTime

string (date-time)

Hora UTC (formato ISO 8601) cuando expira el contrato de nivel de servicio.
slaMinutes

integer (int32)

Acuerdo de nivel de servicio en minutos.
startTime

string (date-time)

Hora utc (formato ISO 8601) cuando se inicia el contrato de nivel de servicio.

SeverityLevel

Enumeración

Valor que indica la urgencia del caso, que a su vez determina el tiempo de respuesta según el acuerdo de nivel de servicio del plan de soporte técnico que tiene con Azure. Nota: "Impacto crítico más alto", también conocido como el nivel "Emergencia- Impacto grave" en Azure Portal solo está reservado para nuestros clientes Premium.

Valor Description
critical
highestcriticalimpact
minimal
moderate

SupportEngineer

Object

Información del ingeniero de soporte técnico.

Nombre Tipo Description
emailAddress

string

Dirección de correo electrónico del ingeniero de soporte técnico de Azure asignado a la incidencia de soporte técnico.

SupportTicketDetails

Object

Objeto que representa el recurso SupportTicketDetails.

Nombre Tipo Description
id

string

Identificador del recurso.
name

string

Nombre del recurso.
properties.advancedDiagnosticConsent

Consent

Consentimiento de diagnóstico avanzado que se va a actualizar en la incidencia de soporte técnico.
properties.contactDetails

ContactProfile

Información de contacto del usuario que solicita crear una incidencia de soporte técnico.
properties.createdDate

string (date-time)

Hora utc (formato ISO 8601) cuando se creó la incidencia de soporte técnico.
properties.description

string

Descripción detallada de la pregunta o problema.
properties.enrollmentId

string

Identificador de inscripción asociado a la incidencia de soporte técnico.
properties.fileWorkspaceName

string

Nombre del área de trabajo de archivo.
properties.isTemporaryTicket

IsTemporaryTicket

Esta propiedad indica si la incidencia de soporte técnico es una incidencia temporal.
properties.modifiedDate

string (date-time)

Hora UTC (formato ISO 8601) cuando se modificó por última vez la incidencia de soporte técnico.
properties.problemClassificationDisplayName

string

Nombre localizado de la clasificación de problemas.
properties.problemClassificationId

string

Cada servicio de Azure tiene su propio conjunto de categorías de problemas, también conocidas como clasificación de problemas. Este parámetro es el identificador único para el tipo de problema que está experimentando.
properties.problemScopingQuestions

string

Preguntas para determinar el ámbito del problema asociadas a la incidencia de soporte técnico.
properties.problemStartTime

string (date-time)

Hora utc (formato ISO 8601) cuando se inició el problema.
properties.quotaTicketDetails

QuotaTicketDetails

Detalles adicionales de vales asociados a una solicitud de vale de soporte técnico de cuota.
properties.require24X7Response

boolean

Indica si esto requiere una respuesta 24x7 de Azure.
properties.secondaryConsent

SecondaryConsent[]

Esta propiedad indica los consentimientos secundarios de la incidencia de soporte técnico.
properties.serviceDisplayName

string

Nombre localizado del servicio de Azure.
properties.serviceId

string

Este es el identificador de recurso del recurso de servicio de Azure asociado a la incidencia de soporte técnico.
properties.serviceLevelAgreement

ServiceLevelAgreement

Información del Contrato de nivel de servicio para esta incidencia de soporte técnico.
properties.severity

SeverityLevel

Valor que indica la urgencia del caso, que a su vez determina el tiempo de respuesta según el acuerdo de nivel de servicio del plan de soporte técnico que tiene con Azure. Nota: "Impacto crítico más alto", también conocido como el nivel "Emergencia- Impacto grave" en Azure Portal solo está reservado para nuestros clientes Premium.
properties.status

string

Estado de la incidencia de soporte técnico.
properties.supportEngineer

SupportEngineer

Información sobre el ingeniero de soporte técnico que trabaja en esta incidencia de soporte técnico.
properties.supportPlanDisplayName

string

Tipo de plan de soporte técnico asociado a la incidencia de soporte técnico.
properties.supportPlanId

string

Identificador del plan de soporte técnico asociado a la incidencia de soporte técnico.
properties.supportPlanType

string

Tipo de plan de soporte técnico asociado a la incidencia de soporte técnico.
properties.supportTicketId

string

Identificador de vale de soporte técnico generado por el sistema que es único.
properties.technicalTicketDetails

TechnicalTicketDetails

Detalles adicionales de las incidencias asociadas a una solicitud de incidencia de soporte técnico.
properties.title

string

Título de la incidencia de soporte técnico.
type

string

Tipo del recurso "Microsoft.Support/supportTickets".

SupportTicketsListResult

Object

Objeto que representa una colección de recursos SupportTicket.

Nombre Tipo Description
nextLink

string

URI para capturar la página siguiente de recursos supportTicket.
value

SupportTicketDetails[]

Lista de recursos supportTicket.

TechnicalTicketDetails

Object

Información adicional para la incidencia de soporte técnico.

Nombre Tipo Description
resourceId

string

Este es el identificador de recurso del recurso de servicio de Azure (por ejemplo: un recurso de máquina virtual o un recurso de HDInsight) para el que se crea la incidencia de soporte técnico.

UserConsent

Enumeración

Valor de consentimiento del usuario proporcionado

Valor Description
No
Yes