Introduction

  • 2 minutes

The Microsoft Azure AI Health Bot service is a cloud platform that empowers developers in healthcare organizations to build and deploy their AI-powered, compliant, conversational healthcare experiences at scale. It allows businesses to offer your users intelligent and personalized access to health-related information and interactions through a natural conversation experience.

With the service, healthcare organizations can build a health bot instance and integrate it with their systems that patients, nurses, doctors, and other representatives can interact with. Building an instance allows you to improve processes, services, outcomes, and cost.

Azure AI Health Bot service contains a built-in medical database, including triage protocols. You can also extend a health bot instance to include your own scenarios and integrate with other IT systems and data sources. For more information, see Azure AI Health Bot Overview.

Industry prioritized scenarios

Azure AI Health Bot focuses on the Enhance patient engagement priority scenario by creating a virtual bot health option to allow for new avenues of care with embedded insights.

Screenshot of the Enhance patient engagement priority scenario.

Healthcare story

This lab focuses on Lamna Healthcare Company.

Chart of the Lamna Healthcare Company processes from care management to virtual visits.

As part of their digital transformation efforts, Lamna Healthcare Company is seeking to streamline their patient engagement capabilities by implementing Azure AI Health Bot to help improve processes and services, such as entering medication requests. By allowing patients to interact with this service, Lamna Healthcare Company moves one step closer to their goal of improving patient outcomes while reducing overall costs.

In this module, you play the role of a Lamna Healthcare IT developer. You create and set up your own Azure AI Health Bot with a custom scenario that allows for medication refills and escalating to a service center agent.

You complete the following tasks:

  1. Create an Azure AI Health Bot and obtain application and bot identifiers.

  2. Create an application user for your bot and assign yourself and the bot to the omnichannel agent role.

  3. Set up a chat channel, workstream, queue, context variable, and routing rule to define how users interact with the bot and human agents.

  4. Embed your chat widget in a Microsoft Power Apps portal.

  5. Create scenarios in Azure AI Health Bot that enable it to engage with patients.