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Troubleshoot admin password resets in Microsoft 365 admin center

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This article describes a password writeback issue that occurs after an administrator resets a user password in the Microsoft 365 admin center.

Symptoms

A user who recently had an administrator reset their password can't sign in to on-premises Active Directory by using the new password. Additionally, the previous password might still work.

Cause

An administrator has reset the password of a user in the Microsoft 365 admin center. Although the user can sign in online by using the new password, the new password isn't synchronized back to on-premises Active Directory.

Currently, the Microsoft 365 admin center doesn't use the self-service password reset (SSPR) and password writeback libraries. When an administrator resets a user password in the Microsoft 365 admin center, the password is reset in Microsoft Entra ID, but the new password isn't updated in on-premises Active Directory. Therefore, the user password is now out-of-sync between on-premises Active Directory and Microsoft Entra ID.

Solution

To make sure that password writeback updates the new password in on-premises Active Directory, the administrator who changes or resets the password must use the Azure portal instead of the Microsoft 365 admin center.

For more information, see How does self-service password reset writeback work in Microsoft Entra ID?.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.