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Known issue - Filled or bubble layers on Azure Maps visual doesn't render

  • Article

The Azure Maps APIs used by Azure maps visual had a bug where place geocoding results, such as geocoding for a place Washington, Seattle, King County, as opposed to an address, returned empty results. You see filled or bubble layers in the Azure maps visual not rendering. The geocoding bug was mitigated, but Power BI cached some of the empty result sets, which could cause you to continue to see blank geocoding results. The cached results last up to three months, so if affected, you can clear your geocoding cache using the workarounds provided.

Status: Open

Product Experience: Power BI

Symptoms

Blank geocoding results for Azure Maps causing filled or bubble layers of Azure Maps visual to not render. You don't see points in the Azure map visual rendering, especially when geocoding is used (latitude and longitude aren't provided). Filled or bubble layers in the Azure maps visual also don't render.

Solutions and workarounds

To fix the issue in the Power BI service:

  1. Go to powerbi.com
  2. Open your browser’s dev tools (in Microsoft Edge or Chrome, using the F12 key)
  3. Go to the Application tab
  4. Look for IndexedDB on the left hand side
  5. Select the arrow to expand
  6. Look for GeocoderCache
  7. Select the arrow to expand
  8. Look for objects
  9. Right-click and press Clear
  10. Refresh the page

To fix the issue in Power BI Desktop:

  1. Open Power BI Desktop
  2. Go to Options and Settings
  3. Select Options
  4. Find the Diagnostics Tab
  5. Select Bypass Geocoding Cache
  6. Select Ok to close the dialog

Next steps