Case Resolution (IncidentResolution) entity reference
Special type of activity that includes description of the resolution, billing status, and the duration of the case.
Added by: Service Solution
Messages
Message | SDK class or method |
---|---|
Assign | AssignRequest |
Create | CreateRequest or Create |
Delete | DeleteRequest or Delete |
GrantAccess | GrantAccessRequest |
ModifyAccess | ModifyAccessRequest |
Retrieve | RetrieveRequest or Retrieve |
RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
RevokeAccess | RevokeAccessRequest |
SetState | SetStateRequest |
Update | UpdateRequest or Update |
Properties
Property | Value |
---|---|
CollectionSchemaName | IncidentResolutions |
DisplayCollectionName | Case Resolutions |
DisplayName | Case Resolution |
EntitySetName | incidentresolutions |
IsBPFEntity | False |
LogicalCollectionName | incidentresolutions |
LogicalName | incidentresolution |
OwnershipType | UserOwned |
PrimaryIdAttribute | activityid |
PrimaryNameAttribute | subject |
SchemaName | IncidentResolution |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ActivityAdditionalParams
- ActivityId
- ActualDurationMinutes
- ActualEnd
- ActualStart
- BCC
- Category
- CC
- Community
- Customers
- DeliveryPriorityCode
- Description
- ExchangeItemId
- ExchangeWebLink
- From
- ImportSequenceNumber
- IncidentId
- IsBilled
- IsMapiPrivate
- IsWorkflowCreated
- LastOnHoldTime
- LeftVoiceMail
- OptionalAttendees
- Organizer
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- Partners
- PriorityCode
- ProcessId
- RegardingObjectId
- RegardingObjectIdName
- RegardingObjectIdYomiName
- RegardingObjectTypeCode
- RequiredAttendees
- Resources
- ScheduledEnd
- ScheduledStart
- ServiceId
- SLAId
- SortDate
- StageId
- StateCode
- StatusCode
- Subcategory
- Subject
- TimeSpent
- TimeZoneRuleVersionNumber
- To
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
ActivityAdditionalParams
Property | Value |
---|---|
Description | Additional information provided by the external application as JSON. For internal use only. |
DisplayName | Activity Additional Parameters |
Format | TextArea |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | activityadditionalparams |
MaxLength | 8192 |
RequiredLevel | None |
Type | Memo |
ActivityId
Property | Value |
---|---|
Description | Unique identifier of the case resolution activity. |
DisplayName | Case Resolution |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | activityid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
ActualDurationMinutes
Property | Value |
---|---|
Description | Actual duration of the case resolution activity in minutes. |
DisplayName | Actual Duration |
Format | Duration |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | actualdurationminutes |
MaxValue | 2147483647 |
MinValue | 0 |
RequiredLevel | None |
Type | Integer |
ActualEnd
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Actual end time of the case resolution activity. |
DisplayName | Actual End |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | actualend |
RequiredLevel | None |
Type | DateTime |
ActualStart
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Actual start time of the case resolution activity. |
DisplayName | Actual Start |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | actualstart |
RequiredLevel | None |
Type | DateTime |
BCC
Property | Value |
---|---|
Description | Blind Carbon-copy (bcc) recipients of the activity. |
DisplayName | BCC |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | bcc |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Category
Property | Value |
---|---|
Description | Category for the case resolution activity. |
DisplayName | Category |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | category |
MaxLength | 250 |
RequiredLevel | None |
Type | String |
CC
Property | Value |
---|---|
Description | Carbon-copy (cc) recipients of the activity. |
DisplayName | CC |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | cc |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Community
Property | Value |
---|---|
Description | Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only. |
DisplayName | Social Channel |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | community |
RequiredLevel | None |
Type | Picklist |
Community Choices/Options
Value | Label | Description |
---|---|---|
0 | Other | Other default |
1 | Facebook item. | |
2 | Twitter. |
Customers
Property | Value |
---|---|
Description | Customer with which the activity is associated. |
DisplayName | Customers |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | customers |
RequiredLevel | None |
Targets | account,contact |
Type | PartyList |
DeliveryPriorityCode
Property | Value |
---|---|
Description | Priority of delivery of the activity to the email server. |
DisplayName | Delivery Priority |
IsValidForForm | True |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | deliveryprioritycode |
RequiredLevel | None |
Type | Picklist |
DeliveryPriorityCode Choices/Options
Value | Label | Description |
---|---|---|
0 | Low | |
1 | Normal | |
2 | High |
Description
Property | Value |
---|---|
Description | Type additional information that describes the case resolution. |
DisplayName | Description |
Format | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | description |
MaxLength | 100000 |
RequiredLevel | None |
Type | Memo |
ExchangeItemId
Property | Value |
---|---|
Description | The message id of activity which is returned from Exchange Server. |
DisplayName | Exchange Item ID |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | exchangeitemid |
MaxLength | 200 |
RequiredLevel | None |
Type | String |
ExchangeWebLink
Property | Value |
---|---|
Description | Shows the web link of Activity of type email. |
DisplayName | Exchange WebLink |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | exchangeweblink |
MaxLength | 1250 |
RequiredLevel | None |
Type | String |
From
Property | Value |
---|---|
Description | Person who the activity is from. |
DisplayName | From |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | from |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
ImportSequenceNumber
Property | Value |
---|---|
Description | Sequence number of the import that created this record. |
DisplayName | Import Sequence Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | importsequencenumber |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
IncidentId
Property | Value |
---|---|
Description | Unique identifier of the case. |
DisplayName | Case |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentid |
RequiredLevel | None |
Targets | incident |
Type | Lookup |
IsBilled
Property | Value |
---|---|
Description | Information about whether the case resolution activity was billed as part of resolving a case. |
DisplayName | Is Billed |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | isbilled |
RequiredLevel | None |
Type | Boolean |
IsBilled Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
IsMapiPrivate
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Is Private |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | ismapiprivate |
RequiredLevel | None |
Type | Boolean |
IsMapiPrivate Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
IsWorkflowCreated
Property | Value |
---|---|
Description | Information that specifies if the case resolution activity was created from a workflow rule. |
DisplayName | Is Workflow Created |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | isworkflowcreated |
RequiredLevel | None |
Type | Boolean |
IsWorkflowCreated Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
LastOnHoldTime
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Contains the date and time stamp of the last on hold time. |
DisplayName | Last On Hold Time |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | lastonholdtime |
RequiredLevel | None |
Type | DateTime |
LeftVoiceMail
Property | Value |
---|---|
Description | Left the voice mail |
DisplayName | Left Voice Mail |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | leftvoicemail |
RequiredLevel | None |
Type | Boolean |
LeftVoiceMail Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
OptionalAttendees
Property | Value |
---|---|
Description | List of optional attendees for the activity. |
DisplayName | Optional Attendees |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | optionalattendees |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Organizer
Property | Value |
---|---|
Description | Person who organized the activity. |
DisplayName | Organizer |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | organizer |
RequiredLevel | None |
Targets | systemuser |
Type | PartyList |
OverriddenCreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time that the record was migrated. |
DisplayName | Record Created On |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | overriddencreatedon |
RequiredLevel | None |
Type | DateTime |
OwnerId
Property | Value |
---|---|
Description | Unique identifier of the user or team who owns the activity. |
DisplayName | Owner |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | SystemRequired |
Targets | systemuser,team |
Type | Owner |
OwnerIdType
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
Partners
Property | Value |
---|---|
Description | Outsource vendor with which activity is associated. |
DisplayName | Outsource Vendors |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | partners |
RequiredLevel | None |
Targets | account,contact |
Type | PartyList |
PriorityCode
Property | Value |
---|---|
Description | Priority of the activity. |
DisplayName | Priority |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | prioritycode |
RequiredLevel | None |
Type | Picklist |
PriorityCode Choices/Options
Value | Label | Description |
---|---|---|
0 | Low | |
1 | Normal | |
2 | High |
ProcessId
Property | Value |
---|---|
Description | Unique identifier of the Process. |
DisplayName | Process |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | processid |
RequiredLevel | None |
Type | Uniqueidentifier |
RegardingObjectId
Property | Value |
---|---|
Description | Unique identifier of the object with which the activity is associated. |
DisplayName | Regarding |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | regardingobjectid |
RequiredLevel | None |
Targets | account,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,entitlement,entitlementtemplate,interactionforemail,knowledgearticle,knowledgebaserecord,lead |
Type | Lookup |
RegardingObjectIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjectidname |
MaxLength | 400 |
RequiredLevel | None |
Type | String |
RegardingObjectIdYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjectidyominame |
MaxLength | 400 |
RequiredLevel | None |
Type | String |
RegardingObjectTypeCode
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjecttypecode |
RequiredLevel | None |
Type | EntityName |
RequiredAttendees
Property | Value |
---|---|
Description | List of required attendees for the activity. |
DisplayName | Required Attendees |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | requiredattendees |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Resources
Property | Value |
---|---|
Description | Users or facility/equipment that are required for the activity. |
DisplayName | Resources |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | resources |
RequiredLevel | None |
Targets | equipment,systemuser |
Type | PartyList |
ScheduledEnd
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Scheduled end time of the case resolution activity. |
DisplayName | Scheduled End |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | scheduledend |
RequiredLevel | None |
Type | DateTime |
ScheduledStart
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Scheduled start time of the case resolution activity. |
DisplayName | Scheduled Start |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | scheduledstart |
RequiredLevel | None |
Type | DateTime |
ServiceId
Property | Value |
---|---|
Description | Unique identifier of the service with which the case resolution activity is associated. |
DisplayName | Service |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | serviceid |
RequiredLevel | None |
Targets | service |
Type | Lookup |
SLAId
Property | Value |
---|---|
Description | Choose the service level agreement (SLA) that you want to apply to the case record. |
DisplayName | SLA |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | slaid |
RequiredLevel | None |
Targets | sla |
Type | Lookup |
SortDate
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Shows the date and time by which the activities are sorted. |
DisplayName | Sort Date |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | sortdate |
RequiredLevel | None |
Type | DateTime |
StageId
Property | Value |
---|---|
Description | Unique identifier of the Stage. |
DisplayName | Process Stage |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | stageid |
RequiredLevel | None |
Type | Uniqueidentifier |
StateCode
Property | Value |
---|---|
Description | Shows whether the case resolution is open, completed, or canceled. By default, all case resolutions are completed and the status value can't be changed. |
DisplayName | Status |
IsValidForCreate | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statecode |
RequiredLevel | SystemRequired |
Type | State |
StateCode Choices/Options
Value | Label | DefaultStatus | InvariantName |
---|---|---|---|
0 | Open | 1 | Open |
1 | Completed | 2 | Completed |
2 | Canceled | 3 | Canceled |
StatusCode
Property | Value |
---|---|
Description | Reason for the status of the case resolution activity. |
DisplayName | Status Reason |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | statuscode |
RequiredLevel | None |
Type | Status |
StatusCode Choices/Options
Value | Label | State |
---|---|---|
1 | Open | 0 |
2 | Closed | 1 |
3 | Canceled | 2 |
Subcategory
Property | Value |
---|---|
Description | Subcategory of the case resolution activity. |
DisplayName | Sub-Category |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | subcategory |
MaxLength | 250 |
RequiredLevel | None |
Type | String |
Subject
Property | Value |
---|---|
Description | Subject associated with the case resolution activity. |
DisplayName | Subject |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | subject |
MaxLength | 200 |
RequiredLevel | ApplicationRequired |
Type | String |
TimeSpent
Property | Value |
---|---|
Description | Time spent on the case resolution activity. |
DisplayName | Time Spent |
Format | Duration |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timespent |
MaxValue | 2147483647 |
MinValue | 0 |
RequiredLevel | None |
Type | Integer |
TimeZoneRuleVersionNumber
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Time Zone Rule Version Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timezoneruleversionnumber |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
To
Property | Value |
---|---|
Description | Person who is the receiver of the activity. |
DisplayName | To |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | to |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
TransactionCurrencyId
Property | Value |
---|---|
Description | Unique identifier of the currency associated with the activitypointer. |
DisplayName | Currency |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | transactioncurrencyid |
RequiredLevel | None |
Targets | transactioncurrency |
Type | Lookup |
TraversedPath
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Traversed Path |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | traversedpath |
MaxLength | 1250 |
RequiredLevel | None |
Type | String |
UTCConversionTimeZoneCode
Property | Value |
---|---|
Description | Time zone code that was in use when the record was created. |
DisplayName | UTC Conversion Time Zone Code |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | utcconversiontimezonecode |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- ActivityTypeCode
- CreatedBy
- CreatedByExternalParty
- CreatedByExternalPartyName
- CreatedByExternalPartyYomiName
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- DeliveryLastAttemptedOn
- ExchangeRate
- IncidentIdName
- IncidentIdType
- InstanceTypeCode
- IsRegularActivity
- ModifiedBy
- ModifiedByExternalParty
- ModifiedByExternalPartyName
- ModifiedByExternalPartyYomiName
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OnHoldTime
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- PostponeActivityProcessingUntil
- ScheduledDurationMinutes
- SenderMailboxId
- SenderMailboxIdName
- SentOn
- SeriesId
- ServiceIdName
- SLAInvokedId
- SLAInvokedIdName
- SLAName
- TransactionCurrencyIdName
- VersionNumber
ActivityTypeCode
Property | Value |
---|---|
Description | Type of activity. |
DisplayName | Activity Type |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | activitytypecode |
RequiredLevel | SystemRequired |
Type | EntityName |
CreatedBy
Property | Value |
---|---|
Description | Unique identifier of the user who created the case resolution activity. |
DisplayName | Created By |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedByExternalParty
Property | Value |
---|---|
Description | Shows the external party who created the record. |
DisplayName | Created By (External Party) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdbyexternalparty |
RequiredLevel | None |
Targets | externalparty |
Type | Lookup |
CreatedByExternalPartyName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyexternalpartyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByExternalPartyYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyexternalpartyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the case resolution activity was created. |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | None |
Type | DateTime |
CreatedOnBehalfBy
Property | Value |
---|---|
Description | Unique identifier of the delegate user who created the incidentresolution. |
DisplayName | Created By (Delegate) |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
DeliveryLastAttemptedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the delivery of the activity was last attempted. |
DisplayName | Date Delivery Last Attempted |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | deliverylastattemptedon |
RequiredLevel | None |
Type | DateTime |
ExchangeRate
Property | Value |
---|---|
Description | Exchange rate for the currency associated with the activitypointer with respect to the base currency. |
DisplayName | Exchange Rate |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | exchangerate |
MaxValue | 100000000000 |
MinValue | 0.0000000001 |
Precision | 10 |
RequiredLevel | None |
Type | Decimal |
IncidentIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
IncidentIdType
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentidtype |
RequiredLevel | None |
Type | EntityName |
InstanceTypeCode
Property | Value |
---|---|
Description | Type of instance of a recurring series. |
DisplayName | Recurring Instance Type |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | instancetypecode |
RequiredLevel | SystemRequired |
Type | Picklist |
InstanceTypeCode Choices/Options
Value | Label | Description |
---|---|---|
0 | Not Recurring | |
1 | Recurring Master | |
2 | Recurring Instance | |
3 | Recurring Exception | |
4 | Recurring Future Exception |
IsRegularActivity
Property | Value |
---|---|
Description | Information regarding whether the activity is a regular activity type or event type. |
DisplayName | Is Regular Activity |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | isregularactivity |
RequiredLevel | SystemRequired |
Type | Boolean |
IsRegularActivity Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
ModifiedBy
Property | Value |
---|---|
Description | Unique identifier of the user who last modified the case resolution activity. |
DisplayName | Modified By |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedByExternalParty
Property | Value |
---|---|
Description | Shows the external party who modified the record. |
DisplayName | Modified By (External Party) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedbyexternalparty |
RequiredLevel | None |
Targets | externalparty |
Type | Lookup |
ModifiedByExternalPartyName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyexternalpartyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByExternalPartyYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyexternalpartyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the case resolution activity was last modified. |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
ModifiedOnBehalfBy
Property | Value |
---|---|
Description | Unique identifier of the delegate user who last modified the incidentresolution. |
DisplayName | Modified By (Delegate) |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
OnHoldTime
Property | Value |
---|---|
Description | Shows how long, in minutes, that the record was on hold. |
DisplayName | On Hold Time (Minutes) |
Format | None |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | onholdtime |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
OwnerIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerIdYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwningBusinessUnit
Property | Value |
---|---|
Description | Unique identifier of the business unit that owns the activity. |
DisplayName | Owning Business Unit |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | None |
Targets | businessunit |
Type | Lookup |
OwningTeam
Property | Value |
---|---|
Description | Unique identifier of the team that owns the activity. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Targets | team |
Type | Lookup |
OwningUser
Property | Value |
---|---|
Description | Unique identifier of the user that owns the activity. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
PostponeActivityProcessingUntil
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | For internal use only. |
DisplayName | Delay activity processing until |
Format | DateAndTime |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | postponeactivityprocessinguntil |
RequiredLevel | None |
Type | DateTime |
ScheduledDurationMinutes
Property | Value |
---|---|
Description | Scheduled duration of the case resolution activity, specified in minutes. |
DisplayName | Scheduled Duration |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | scheduleddurationminutes |
MaxValue | 2147483647 |
MinValue | 0 |
RequiredLevel | None |
Type | Integer |
SenderMailboxId
Property | Value |
---|---|
Description | Unique identifier of the mailbox associated with the sender of the email message. |
DisplayName | Sender's Mailbox |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | sendermailboxid |
RequiredLevel | None |
Targets | mailbox |
Type | Lookup |
SenderMailboxIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | sendermailboxidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
SentOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the activity was sent. |
DisplayName | Date Sent |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | senton |
RequiredLevel | None |
Type | DateTime |
SeriesId
Property | Value |
---|---|
Description | Uniqueidentifier specifying the id of recurring series of an instance. |
DisplayName | Series Id |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | seriesid |
RequiredLevel | None |
Type | Uniqueidentifier |
ServiceIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | serviceidname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
SLAInvokedId
Property | Value |
---|---|
Description | Last SLA that was applied to this case. This field is for internal use only. |
DisplayName | Last SLA applied |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | slainvokedid |
RequiredLevel | None |
Targets | sla |
Type | Lookup |
SLAInvokedIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | slainvokedidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
SLAName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | slaname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
TransactionCurrencyIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | transactioncurrencyidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
VersionNumber
Property | Value |
---|---|
Description | Version number of the activity. |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
RequiredLevel | None |
Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- incidentresolution_activity_parties
- CampaignResponse_IncidentResolutions
- IncidentResolution_SyncErrors
- IncidentResolution_AsyncOperations
- incidentresolution_MailboxTrackingFolders
- IncidentResolution_BulkDeleteFailures
- incidentresolution_PrincipalObjectAttributeAccesses
- IncidentResolution_Annotation
incidentresolution_activity_parties
Added by: System Solution Solution
Same as the incidentresolution_activity_parties many-to-one relationship for the activityparty entity.
Property | Value |
---|---|
ReferencingEntity | activityparty |
ReferencingAttribute | activityid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | incidentresolution_activity_parties |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
CampaignResponse_IncidentResolutions
Added by: Marketing Solution
Same as the CampaignResponse_IncidentResolutions many-to-one relationship for the campaignresponse entity.
Property | Value |
---|---|
ReferencingEntity | campaignresponse |
ReferencingAttribute | originatingactivityid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | CampaignResponse_IncidentResolutions |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_SyncErrors
Added by: System Solution Solution
Same as the IncidentResolution_SyncErrors many-to-one relationship for the syncerror entity.
Property | Value |
---|---|
ReferencingEntity | syncerror |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | IncidentResolution_SyncErrors |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
IncidentResolution_AsyncOperations
Added by: System Solution Solution
Same as the IncidentResolution_AsyncOperations many-to-one relationship for the asyncoperation entity.
Property | Value |
---|---|
ReferencingEntity | asyncoperation |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | IncidentResolution_AsyncOperations |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incidentresolution_MailboxTrackingFolders
Added by: System Solution Solution
Same as the incidentresolution_MailboxTrackingFolders many-to-one relationship for the mailboxtrackingfolder entity.
Property | Value |
---|---|
ReferencingEntity | mailboxtrackingfolder |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | incidentresolution_MailboxTrackingFolders |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_BulkDeleteFailures
Added by: System Solution Solution
Same as the IncidentResolution_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
Property | Value |
---|---|
ReferencingEntity | bulkdeletefailure |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | IncidentResolution_BulkDeleteFailures |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incidentresolution_PrincipalObjectAttributeAccesses
Added by: System Solution Solution
Same as the incidentresolution_PrincipalObjectAttributeAccesses many-to-one relationship for the principalobjectattributeaccess entity.
Property | Value |
---|---|
ReferencingEntity | principalobjectattributeaccess |
ReferencingAttribute | objectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | incidentresolution_PrincipalObjectAttributeAccesses |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_Annotation
Added by: System Solution Solution
Same as the IncidentResolution_Annotation many-to-one relationship for the annotation entity.
Property | Value |
---|---|
ReferencingEntity | annotation |
ReferencingAttribute | objectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | IncidentResolution_Annotation |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- interactionforemail_IncidentResolutions
- lead_IncidentResolutions
- bookableresourcebooking_IncidentResolutions
- bookableresourcebookingheader_IncidentResolutions
- bulkoperation_IncidentResolutions
- campaign_IncidentResolutions
- campaignactivity_IncidentResolutions
- entitlement_IncidentResolutions
- entitlementtemplate_IncidentResolutions
- knowledgebaserecord_IncidentResolutions
- account_IncidentResolutions
- lk_incidentresolution_createdby
- incidentresolution_mailbox_sendermailboxid
- incidentresolution_transactioncurrency_transactioncurrencyid
- user_incidentresolution
- incidentresolution_sla_slaid
- business_unit_incident_resolution_activities
- knowledgearticle_IncidentResolutions
- lk_incidentresolution_modifiedonbehalfby
- lk_incidentresolution_createdonbehalfby
- lk_incidentresolution_modifiedby
- team_incidentresolution
- incidentresolution_sla_slainvokedid
- activity_pointer_incident_resolution
- Incident_IncidentResolutions
- service_incidentresolutions
interactionforemail_IncidentResolutions
Added by: System Solution Solution
See the interactionforemail_IncidentResolutions one-to-many relationship for the interactionforemail entity.
lead_IncidentResolutions
Added by: Lead Management Solution
See the lead_IncidentResolutions one-to-many relationship for the lead entity.
bookableresourcebooking_IncidentResolutions
Added by: Scheduling Solution
See the bookableresourcebooking_IncidentResolutions one-to-many relationship for the bookableresourcebooking entity.
bookableresourcebookingheader_IncidentResolutions
Added by: Scheduling Solution
See the bookableresourcebookingheader_IncidentResolutions one-to-many relationship for the bookableresourcebookingheader entity.
bulkoperation_IncidentResolutions
Added by: Marketing Solution
See the bulkoperation_IncidentResolutions one-to-many relationship for the bulkoperation entity.
campaign_IncidentResolutions
Added by: Marketing Solution
See the campaign_IncidentResolutions one-to-many relationship for the campaign entity.
campaignactivity_IncidentResolutions
Added by: Marketing Solution
See the campaignactivity_IncidentResolutions one-to-many relationship for the campaignactivity entity.
entitlement_IncidentResolutions
See the entitlement_IncidentResolutions one-to-many relationship for the entitlement entity.
entitlementtemplate_IncidentResolutions
See the entitlementtemplate_IncidentResolutions one-to-many relationship for the entitlementtemplate entity.
knowledgebaserecord_IncidentResolutions
Added by: System Solution Solution
See the knowledgebaserecord_IncidentResolutions one-to-many relationship for the knowledgebaserecord entity.
account_IncidentResolutions
Added by: System Solution Solution
See the account_IncidentResolutions one-to-many relationship for the account entity.
lk_incidentresolution_createdby
Added by: System Solution Solution
See the lk_incidentresolution_createdby one-to-many relationship for the systemuser entity.
incidentresolution_mailbox_sendermailboxid
Added by: System Solution Solution
See the incidentresolution_mailbox_sendermailboxid one-to-many relationship for the mailbox entity.
incidentresolution_transactioncurrency_transactioncurrencyid
Added by: System Solution Solution
See the incidentresolution_transactioncurrency_transactioncurrencyid one-to-many relationship for the transactioncurrency entity.
user_incidentresolution
Added by: System Solution Solution
See the user_incidentresolution one-to-many relationship for the systemuser entity.
incidentresolution_sla_slaid
Added by: System Solution Solution
See the incidentresolution_sla_slaid one-to-many relationship for the sla entity.
business_unit_incident_resolution_activities
Added by: System Solution Solution
See the business_unit_incident_resolution_activities one-to-many relationship for the businessunit entity.
knowledgearticle_IncidentResolutions
Added by: System Solution Solution
See the knowledgearticle_IncidentResolutions one-to-many relationship for the knowledgearticle entity.
lk_incidentresolution_modifiedonbehalfby
Added by: System Solution Solution
See the lk_incidentresolution_modifiedonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentresolution_createdonbehalfby
Added by: System Solution Solution
See the lk_incidentresolution_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentresolution_modifiedby
Added by: System Solution Solution
See the lk_incidentresolution_modifiedby one-to-many relationship for the systemuser entity.
team_incidentresolution
Added by: System Solution Solution
See the team_incidentresolution one-to-many relationship for the team entity.
incidentresolution_sla_slainvokedid
Added by: System Solution Solution
See the incidentresolution_sla_slainvokedid one-to-many relationship for the sla entity.
activity_pointer_incident_resolution
Added by: System Solution Solution
See the activity_pointer_incident_resolution one-to-many relationship for the activitypointer entity.
Incident_IncidentResolutions
See the Incident_IncidentResolutions one-to-many relationship for the incident entity.
service_incidentresolutions
See the service_incidentresolutions one-to-many relationship for the service entity.