Hello,
Here is the appropriate forum to post this question: Results in Microsoft Certified Trainer - Training, Certification, and Program Support
Based on the answer provided in this thread: MCT Software Product Keys NOT working - Training, Certification, and Program Support (microsoft.com)
“When accessing your product keys, you can log in with the same email address (sent via private message) that you use to access your Microsoft Certification profile at https://my.visualstudio.com/ and ensure your subscription is under MCT.”
Please follow these steps to post a support request in the forums:
1.In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.
2.You’ll create a display name, and then be offered the template to ask a question
3.Be specific in the subject of your question. You should avoid including any personal information as your post will be publicly visible.
4.A forum moderator will reply within 24 business hours.
Credentials support | Microsoft Learn
If the Answer is helpful, please click Accept Answer and upvote it.