audio CD: "Windows cannot access the specified device, path or file.."

Question

Hello all

here is my recent problem: When I put an audio CD in my CD/DVD drive, and double-click the drive icon, or if I right click and select Play (which I suppose is the same thing as double-clicking), I get the following message:

"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

What works:

• If I right click on the drive icon and select "Open", it works (shows the content of the audio CD).
• I can play the songs of the CD normally with Winamp, VLC Media Player, etc.
• It also works with data CDs (CD-ROMs).
• In msconfig, when I disable the Shell Hardware Detection (ShellHWDetection) service from starting at boot,it works!

But if I enable it (to start at boot), then it doesn't work. So I would say that this is the faulty service. But what to do ?

• Works in Safe Mode****

Other info:

• I've been using CDBurnerXP and Exact Audio Copy lately.
• CD/DVD drive name: "Slimtype DVD A DS8A5SH".
• I'm logged in as administrator.
• Also CDBurnerXP freezes when I open it while having a CD in the drive.

Scenario:

1. the CD is in the drive
2. I try to open CDBurnerXP
3. Nothing happens, no window appears, nothing.
4. I eject the CD
5. Immediately CDBurnerXP opens. (I had told it too, but it's like if it had been prevented)

My guess is that CDBurnerXP tries to do something similar to what I do when I double-click the CD, and that the problem appears to it too. So not just to me when I double-click the CD, but to anyone wanting to do that scenario. Human or software.

Like if the software also gets blocked by a [b]"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."[/b]

Any idea ?

What didn't work so far:

• Uninstalling and reinstalling the CD/DVD drive.
• There are no driver updates available for the drive.
• Disabling the antivirus (Avira Antivir).
• Trying with another administrator account.
• Full scan for viruses and malwares with Avira Antivir, MalwareBytes AntiMalware, SUPERAntispyware, AdwCleaner.
• Disk check (chckdsk).
• System file checker (sfc \scannow).
• Enabling AutoPlay for all media and devices. (AutoPlay works but that doesn't solve the problem).
• Trying another audio CD.
• Uninstalling CDBurnerXP and Exact Audio Copy.

Any idea ?

Answer 1

Hello,

Thank you for visiting the Microsoft Windows Vista Community site.

This is a French forum.  Please click on the following link and post your question in the English forum:

http://answers.microsoft.com/en-us

Thank you,

Thank you, I can't delete this post. When I click, "Modifier", in the following window, the "Supprimer" button doesn't work.

Answer 2

Hello,

Thank you for visiting the Microsoft Windows Vista Community site.

This is a French forum.  Please click on the following link and post your question in the English forum:

http://answers.microsoft.com/en-us

Thank you,