crash dump

Question

voila de temps en temps mon ordi affiche un écran bleu et redémarre tous seule je l fait analysé et voila le résultat quelqu'un peut m' aider pour trouver la solution merci

*** * System Information (local)*

---

computer name: CP-PC

windows version: Windows 7 Service Pack 1, 6.1, build: 7601

windows dir: C:\Windows

Hardware: Vostro 1540, Dell Inc., 0NHCFP

CPU: GenuineIntel Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz Intel586, level: 6

4 logical processors, active mask: 15

RAM: 3144347648 total

VM: 2147352576, free: 1950621696

*** * Crash Dump Analysis*

---

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 10/11/2013 21:20:47 GMT your computer crashed

crash dump file: C:\Windows\Minidump\111013-72119-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF8575A9A8, 0xFFFFFFFF82D7DB24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 10/11/2013 21:20:47 GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: [ntkrpamp.exe] (nt!KeBugCheckEx+0x1E)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF8575A9A8, 0xFFFFFFFF82D7DB24)

Error: [DRIVER_POWER_STATE_FAILURE]

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .

Google query: [ntkrpamp.exe DRIVER_POWER_STATE_FAILURE]

On Sun 10/11/2013 18:08:16 GMT your computer crashed

crash dump file: C:\Windows\Minidump\111013-15927-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF85736A70, 0xFFFFFFFF82D68B24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Mon 04/11/2013 23:01:12 GMT your computer crashed

crash dump file: C:\Windows\Minidump\110513-15834-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF85753A70, 0xFFFFFFFF82D6EB24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Mon 04/11/2013 21:15:43 GMT your computer crashed

crash dump file: C:\Windows\Minidump\110413-27112-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF85736D48, 0xFFFFFFFF82D27B24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 03/11/2013 17:32:57 GMT your computer crashed

crash dump file: C:\Windows\Minidump\110313-27315-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF8573E9A8, 0xFFFFFFFF82D74B24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Thu 31/10/2013 23:43:07 GMT your computer crashed

crash dump file: C:\Windows\Minidump\110113-17518-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF85736A70, 0xFFFFFFFF82D79B24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Mon 28/10/2013 22:08:16 GMT your computer crashed

crash dump file: C:\Windows\Minidump\102813-19110-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF85762A70, 0xFFFFFFFF82D62B24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 25/10/2013 10:12:42 GMT your computer crashed

crash dump file: C:\Windows\Minidump\102513-21496-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF85785D48, 0xFFFFFFFF82D6AB24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 25/10/2013 09:09:09 GMT your computer crashed

crash dump file: C:\Windows\Minidump\102513-29250-01.dmp

This was probably caused by the following module: [modem.sys] (modem+0x5116)

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFFFF8573EC80, 0xFFFFFFFF82D6BB24)

Error: [DRIVER_POWER_STATE_FAILURE]

file path: C:\Windows\system32\drivers\modem.sys

product: [Système d’exploitation Microsoft® Windows®]

company: [Microsoft Corporation]

description: Pilote de périphérique modem

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

*** * Conclusion*

---

23 crash dumps have been found and analyzed. Only 10 are included in this report. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

[hal.sys]

[ntkrpamp.exe]

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

Read the topic [general suggestions for troubleshooting system crashes] for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Answer 1

Bonjour jakobmiloud , 

Merci de prendre le  temps de nous écrire :

Veuillez consulter le lien suivant :

http://answers.microsoft.com/fr-fr/windows/forum/windows_7-hardware/crash-dump-analysis/f4915ad9-13e6-4b2f-b8e9-c223eaf72b63

Cordialement.