boqué à cause de microsof authentificator

Question

je suis bloqué à cause de authentificator .

j'ai changé de téléphone et l'application ne fonctionne pas correctement

j'essaie d'appeler le numéro de téléphone microsoft, mais le robot ne m'aide pas pouvez vous m'aider svp.

Answer 1

Bonjour Kahraman,

J'espère que tu vas bien !

Puis-je connaître le dernier état du problème ?

Pour résoudre d'autres problèmes avec Microsoft Authenticator. Veuillez consulter ce lien https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

J'espère que les **informations fournies vous seront **utiles ! Si c'est le cas. Il est apprécié de cliquer sur « Accepter la réponse ». Si vous avez d'autres questions, n'hésitez pas à laisser un message.

Answer 2

Hello Kahraman,

Thank you for posting question on Microsoft Windows Forum!

Based on your query of the account being blocked because of Microsoft Authenticator. The following are some suggestions deemed to be useful for fixing the issue.

• If you still have your old phone. Try to restore the Authenticator backup on your new phone (Begin recovery → sign in with the same Microsoft account). Please refer to this link https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43 for more information.
• In case, you do not have the old phone or no backup. Try to use the “Forgot password” / reset flow by going to the Microsoft account reset page https://account.live.com/password/reset and follow the identity checks (email / SMS alternate options, if those were set up).
• If the reset page does not work. You can consider to submit the account recovery form (ACSR). This form asks for detailed usage history (previous passwords, services used, when you created the account, etc.). Fill it carefully. It is how Microsoft verifies ownership without the authenticator. Please consult this Microsoft’s Recovery Form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 before filling the form to improve success chance.

Instead of the automated phone line, you can consider to contact Microsoft Support directly. Using the official support portal https://support.microsoft.com. There you can request a callback or chat with a live agent.

Alternatively! You can also refer to the following link for Microsoft Customer Service Phone number in your country.

• https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope the above information is helpful! If it is. It is appreciated to consider clicking "Accept Answer". Should you have more questions, feel free to leave a message.