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Microsoft Reduce Customer Effort Center

Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.

The server that has multiple CPUs with different CPU revision and stepping is no boot after Hyper-V role is enabled

Symptom:You recently install a Windows Server 2008 R2 and patched SP1. The server (typically HP...

Author: danma_ Date: 05/03/2011

Internet Explorer 9(IE9) and Forefront TMG 2010

Recently some customers reported an compatiblity issue between IE9 and Forefront TMG2010. After...

Author: danma_ Date: 04/28/2011

Rendering issues with Facebook in Internet Explorer 9 (IE9)

Recently we have some cases that the customers reported the rendering issues with Facebook after...

Author: danma_ Date: 04/01/2011

Tip: Search with Internet Explorer 9 (IE9)

I would like to share some tips on searching with IE9. 1) Pressing Ctrl+E moved the caret to the...

Author: danma_ Date: 03/30/2011

Internet Explorer 9(IE9) Group Policy Preferences (GPP)

New Update: Hotfix was just released to resolve this issue. https://support.microsoft.com/kb/2530309...

Author: danma_ Date: 03/29/2011

Windows 7 SP1 installation failed with error 0x800f0a12

You might encounter an issue during the installation of SP1 for Win7/R2 where the installer exits...

Author: danma_ Date: 03/29/2011

Windows XP: Stop Error 0x0000007F or 0x1000007F after installing MS11-011 (KB2393802)

Often 0x7F or 0x1000007F stop codes trap code 8 are due to overflowing a fixed size kernel stack...

Author: danma_ Date: 03/23/2011

Error message 'The selected task "{0}" no longer exists. To see the current tasks, click Refresh’

A lot of customers complained the following:When they open up the Task Scheduler, they get a message...

Author: danma_ Date: 03/21/2011

Windows 7 SP1 installation failed with error 0x80004005 E-FAIL

Symptom:When you are installing Windows 7 or Windows Server 2008 R2 SP1, you may encounter the...

Author: danma_ Date: 03/21/2011

Windows 7 SP1 fails to install with Code 0x800F0A13, 0x800F0826 or 0x80070003

Symptom:When installing Windows 7 Service Pack 1 (SP1), you could possibly encounter errors...

Author: danma_ Date: 03/21/2011

Sleep issues after Windows 7 SP1 installation

Some customers reported the issues of power management.Symptom:Prior to the SP1 installation the...

Author: danma_ Date: 03/20/2011

Because of Windows Live Essentials, scheduled task is not running until every Sunday at a specific time

This is an strange issue that we found recently.Symptom:========You have several Tasks scheduled....

Author: danma_ Date: 03/15/2011

Changes in MDAC ADODB COM components in Windows 7 Service Pack 1

Symptom:=========On a computer with Windows 7 SP1 installed, you develop and build your application...

Author: danma_ Date: 03/14/2011

How to recover from the no-boot situation caused by the failed installation of Windows 7 or Windows Server 2008 R2 SP1

To recover the no-boot situation, you need to do system restore or revert to Windows 7 RTM:1. Apply...

Author: danma_ Date: 03/14/2011

0x8024200D and 0x800f081f error when you are installing Windows 7 or Windows Server 2008 R2 SP1

Symptom: ========= When you install Windows 7 or Windows Server 2008 R2 SP1 you may receive error...

Author: danma_ Date: 03/13/2011

Customized Power Management policy does not take effect

This is a known issue. Windows 7 does not apply customized power plan policy created by Group Policy...

Author: danma_ Date: 03/10/2011

WSUS - Update (2419640 and 967723) failed to install

Some users reported the update failed installation (through Windows Update or WSUS). For example,...

Author: danma_ Date: 03/10/2011

MMC issues after installing .Net security update

Symptom1:Unable to open the Microsoft Management Console, MMC fails with the message: “MMC...

Author: danma_ Date: 03/10/2011

Unable to open the 64-bit version of Internet Explorer 9 (IE9)

In a Windows 64bit system, after you install IE9 64-bit, you will get two IE in the start menu. One...

Author: danma_ Date: 03/02/2011

New feature "ActiveX Filtering" in Internet Explorer 9 (IE9) and Flash, Silverlight or other plug-in

ActiveX Filtering is a new feature introduced in IE9. ActiveX Filtering allows you to browse the Web...

Author: danma_ Date: 03/02/2011

Netflix in Windows 7 Media Center may encounter an script error after you install Internet Explorer 9(IE9)

IE9 RC released a few days ago. So we will start posting a series of IE 9 known issues and best...

Author: danma_ Date: 03/02/2011

Remote Server Administration Tools(RSAT) and windows 7 service pack 1

Here are several issues with Remote Server Administration Tools and Windows 7 SP1.(1) You can not...

Author: kimichen Date: 02/17/2011

Pop up message of xd_proxy.css, facebook issue!

Last week, a large amount of customers complained they were getting the following pop up message...

Author: danma_ Date: 02/13/2011

Error 0x81000019 when you do a backup on Windows 7

Symptom:==============When you do a backup you get an error 0x81000019, the message is:"A shadow...

Author: danma_ Date: 01/27/2011

No information contained in Windows Security Health Validator result when the locale on NPS is not English

Symptom:=======You are implementing NAP in Reporting mode. You may face a problem with retrieving...

Author: danma_ Date: 01/26/2011

"One or more ActiveX controls could not be displayed" error when you open MMC “Extended” tab

Symptom:=========When you start MMC console like services.msc or gpedit.msc, you will get the...

Author: danma_ Date: 01/26/2011

Server Manager can't handle expectedly during install WDS role

In windows 2008 R2 SP1 RC, during install the WDS role, if you uncheck “Transport...

Author: kimichen Date: 12/14/2010

Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480 KB.

Group Policy - Event Log Service | Security | Maximum Log Size (KB) forces a minimum size of 20480...

Author: kimichen Date: 12/14/2010

SecPol can't detect the audit policy’s change that modified through auditpol command

Auditpol command and secpol UI display inconsistent auditing policy result. If you modify some audit...

Author: kimichen Date: 12/14/2010

Windows 7 Folder Redirection rename the Home folder in "My Documents"

When you redirect the Documents folder on a Windows 7-based computer to a network share, the folder...

Author: kimichen Date: 12/14/2010

File “Date modified” property are not updating while modifying a file without closing it.

These days, we are monitoring this issue:when one was developing a utility that monitors log files...

Author: kimichen Date: 12/14/2010

User profile cannot be loaded with event ID 1509, 1504

This is a user profile issue.Some clients log on with temporary profile with error “User...

Author: kimichen Date: 11/23/2010

We found another printing issue from the forum. See details below:You have a Windows Server 2008 R2...

Author: kimichen Date: 11/23/2010

Media Player 12 auto-play behavior when inserting audio CD

These days, we find a interesting problem from the technet forum.You are using Windows Media player...

Author: kimichen Date: 11/23/2010

Windows 7 Upgrade Advisor tool failed to run with error message “Windows 7 Upgrade Advisor was unable to reach the Microsoft server for compatibility information. Check your internet connection and try again later.”

This is an upgrade issue we want to share with you.When you run the Windows 7 Upgrade Advisor tool...

Author: kimichen Date: 11/23/2010

Unable to set the Wallpaper on Windows 7 or Windows Server 2008 R2

Recently, we find an wallpaper setting issue on windows 7 and windows server 2008 R2.You want to set...

Author: kimichen Date: 11/23/2010

Non-NAP Capable computers receive full network access using DHCP enforcement

This is an issue of NAP.You set up NAP DHCP enforcement through Windows 2008 or R2. When a client is...

Author: kimichen Date: 11/23/2010

Network adapters icons are missing from Network and Sharing Center.

Here is an issue related to network and sharing center.In some scenario, the network adapter icons...

Author: kimichen Date: 11/23/2010

Error message “one of the USB device attached to this computer has malfunctioned, and Windows does not recognise it”

Today we will talk about an issue of USB devices that many users has encountered.The symptom is when...

Author: kimichen Date: 11/23/2010

Attempt to install Desktop Experience failed with error code 0x8000FFFF in windows server 2008

This is a Windows Server 2008 hot issue found in the technet forum.In Windows Server 2008, you want...

Author: kimichen Date: 11/23/2010

Windows 7 SP1 install failed (0x80070003 : error_path_not_found) if missing certain built-in RTM driver

Recently We are seeing some errors of Windows 7 SP1 installation failure.The installation will fail...

Author: kimichen Date: 11/23/2010

Red X in System Tray - Caused By Incoming Connections

This is an issue of networking. After you creat an incoming connection, the system tray icon always...

Author: kimichen Date: 11/23/2010

Error message "The Windows Installer Service could not be accessed".

One day, I tried to install Adobe Acrobat 8.0 but failed. I got error message” Windows...

Author: kimichen Date: 11/23/2010

how to extend CSV size in Disk manager

Now and then you have a need to expand a LUN when running enterprise systems. This is a trivial...

Author: kimichen Date: 11/03/2010

Keyboard Layout will lose in Windows XP Mode

This time we talk about an issue of Windows XP Mode. You change “Default input language”...

Author: kimichen Date: 11/03/2010

Mounted folders disappear in shared folder after navigating to them in Windows 7

You have a share folder on Windows Server 2008 or R2. The share folder contains volume mount points....

Author: kimichen Date: 11/03/2010

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