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Problem caused by ALPS Touchpad Pointing Device Driver

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You've likely arrived at this blog post as a result of reading the response that you should contact HP for an update to the ALPS Touchpad Pointing Device Driver software.  This software is responsible for providing access to enhanced functionality in HP (and other laptop manufacturer's) touchpad devices.

The version of the software you currently have installed is not the latest available from HP.  To update to the latest version of this software, you should follow these steps:

  1. Navigate to https://www.hp.com.
  2. Click on the "Software & Driver Downloads" link on the left hand side of the page.
  3. Select "Download drivers and software (and firmware).
  4. Enter your product name (e.g. "Compaq Presario C700") or use HP's automatic product detection.
  5. Select your OS (which is "Microsoft Windows Vista" if you're seeing this response).
  6. Find the section titled "Driver - Keyboard, Mouse and Input Devices".
  7. Click the link titled "ALPS Touchpad Pointing Device Driver".
  8. Under "Step 3: Obtain software:" click on the filename (e.g. "sp38629.exe") or click the "Download only" button.
  9. Download and run the file, following the instructions in the setup utility after the program begins executing.  You may have to restart your computer at the end of this process.

Hopefully this process won't be too difficult, and you should stop seeing errors related to this software after applying this update.  If you do encounter problems, or feel that the response or these instructions can be improved, please leave a comment here on the blog.  You can also contact me directly via email at mweber@microsoft.com.

Additionally, if you've reached this response and your computer is not branded HP or Compaq, I'd like to hear from you!