Watch demoes of Cased Dimensions suite of solutions
Cased Dimensions are one of the Companies in the market, that creates valuable add-ons for Service Manager.
Recently they published a series of videos, that demonstrates their different solutions capabilities.
I would recommend you to have a look at one or more of these videos, to learn what they have to offer:
https://www.caseddimensions.com/scsm_self_service_portal/
https://www.caseddimensions.com/scsm_workflow_optimizer/
https://www.caseddimensions.com/scsm_assigned_to_me/
https://www.caseddimensions.com/scsm_sla_management/
https://www.caseddimensions.com/scsm_list_to_assignee/
https://www.caseddimensions.com/scsm_asset_management/
https://www.caseddimensions.com/scsm_force_list_selection/
https://www.caseddimensions.com/scsm_mandatory_fields/
https://www.caseddimensions.com/scsm_auto_assignment/
https://www.caseddimensions.com/scsm_enterprise_change/
https://www.caseddimensions.com/scsm_advanced_views/
https://www.caseddimensions.com/scsm_related_items/
https://www.caseddimensions.com/scsm_request_user_input/
https://www.caseddimensions.com/scsm_advanced_reporting/
https://www.caseddimensions.com/scsm_decision_activity/