Microsoft Office Word Support Team Blog
"Word cannot start the converter SSPDFCG_X64.cnv" error when you try to start Word
We are seeing some new reports of folks getting the error "Word cannot start the converter...
Date: 01/17/2017
"Do you want to download the converter?" when you try to open a file in Excel, Word or PowerPoint KB Article
Hello, this is Laura from the content team from Microsoft. We are seeing a lot of traffic to this KB...
Date: 11/02/2016
Word 2016 Page Setup dialog is missing Other pages section
We are seeing reports of the Page Setup tab is missing the Other Pages section on the dialog. We...
Date: 08/05/2016
Word for Mac 2016 crashes when using custom keyboard layouts
We are seeing reports of Word for Mac 2016 crashing in the following scenario: The crash happens...
Date: 12/22/2015
Form Controls stop working after December 2014 Updates
For some users, Form Controls (FM20.dll) are no longer working as expected after installing MS14-082...
Date: 12/17/2014
New OneNote Support Blog
We have transitioned the OneNote posts to a new blog. Check it out here...
Date: 11/21/2014
Vulnerability in Microsoft Word Could Allow Remote Code Execution
Updates are Now Available: Find these links located on the following Office Update Blog...
Date: 04/03/2014
"Cannot open the file because the file format or extension is invalid" opening Office files
UPDATE: Upon further analysis of the files that have been submitted to us for investigation, the...
Date: 09/09/2013
Office 2013 VBA component stops functioning
We are seeing a few cases where the VBA component of the Office 2013 apps stop functioning. The...
Date: 04/26/2013
"Unspecified Automation Error" after applying MS12-060
MS12-060 is a security update that was released Tuesday, August 14, 2012. This update replaced...
Date: 08/16/2012
Deleting orphaned list templates in a document.
From time to time, we come across support cases where customers need to clean up the list templates...
Date: 07/13/2012
Deploy custom templates in Microsoft Office.
When it comes to creating Word documents, everything starts with the template. You cannot create a...
Date: 01/03/2012
How to disable the Save to SkyDrive functionality in OneNote 2010.
We have been getting a few support cases lately dealing with finding a way to disable the Save to...
Date: 11/30/2011
Error when opening a Word 2007 or 2010 document “The name in the end tag of the element must match the element type in the start tag”
We've recently noticed an issue where documents are becoming corrupt after making edits and saving...
Date: 03/24/2011
After Installing KB2251419, Microsoft Word 2007 application is crashing
We recently released a security update KB2251419. MS10-056: Description of the security update for...
Date: 08/31/2010
June 2010 Cumulative updates are shipped for Word 2010 and Word 2007
June 2010 Cumulative updates are shipped. Following are the KBs for Word 2010 and Word 2007...
Date: 07/06/2010
April 2010 Cumulative updates for Word 2007
Happy Patch Tuesday !!! Today we released Cumulative Updates for Office. We fixed number of issues...
Date: 04/27/2010
When trying to do email mail merge in Word on Windows 7, no email messages are sent
In the past few days I have seen number of issues reported to us by our customers where they are...
Date: 04/13/2010
Update Center for Microsoft Office, Office Servers, and Related Products
If you are interested in finding the updated information about Office updates, patches or security...
Date: 01/08/2010
Word 2007 When Saving Word Document Reviewer name is changing to "Author" or "A1" etc
Recently I worked with few support issues where users had documents with Track Changes enabled. When...
Date: 01/07/2010
Update released for Microsoft Word 2007: December 15, 2009
Today we released update for Microsoft Word 2007. Following are the issues fixed for Word 2007 When...
Date: 12/15/2009
Office 2003: Error "Unexpected error occurred. Please try again later or contact your system administrator"
On Friday Dec 11 2009, Office 2003 started displaying following error message when trying to open...
Date: 12/14/2009
When opening the Word document users are getting error “Word cannot start the converter mswrd632.wpc” or “Cannot load Word for Windows 6.0 files”
Problem: - When attempting to open a Word document, users are getting one of following error 1) Word...
Date: 12/10/2009
Office 2007: When accessing the client machine remotely using Dameware, clicking on Office Button does not display the drop down
Problem =========== When you access a client machine remotely using Dameware, clicking the Microsoft...
Date: 10/07/2009
"Get Started with Office Live" (add-in) window keeps popping up after first startup of Word/Excel/PowerPoint (2007)
There was a new update 'Office Live Add-in' that we started offering through Microsoft Update...
Date: 02/07/2009
Sharing OneNote notebooks between multiple computers.
Requirements: OneNote 2007 installed on each computer One shared folder location where the notebooks...
Date: 02/07/2009
Word 2007 file save errors - an error is displayed when attempting to save a Word document
Some Microsoft Office Word 2007 customers have reported problems using Word to save files. Most...
Date: 02/07/2009
Text in brackets is displayed in a Microsoft Office Word document instead of an image, hyperlink, embedded object, or some other content
Field codes in Microsoft Office Word can be scary if you don't know what they are. Imagine you open...
Date: 02/07/2009
How to know when an add-in might be causing Word to behave unexpectedly
Because there are many ways to customize Microsoft Office Word, there is an uncounted number of...
Date: 02/07/2009
What to do next when some Word documents will not open after installing Service Pack 3 for Office 2003
After you install Microsoft Office 2003 Service Pack 3 (SP3), you can no longer use Microsoft Office...
Date: 02/07/2009
Microsoft Office Word: Basic problem solving tools for when unexpected things happen
Just like many other trades and professions, the Microsoft Office Word support engineer uses a basic...
Date: 02/07/2009