ICtiAgentStateControl.SetAgentState(Guid, String, String, Boolean) Method
Definition
Important
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Sets the agent state to a given state.
public:
bool SetAgentState(Guid ctiCallRefCallId, System::String ^ requestedState, System::String ^ targetState, bool overrideCtiLogic);public bool SetAgentState (Guid ctiCallRefCallId, string requestedState, string targetState, bool overrideCtiLogic);abstract member SetAgentState : Guid * string * string * bool -> boolPublic Function SetAgentState (ctiCallRefCallId As Guid, requestedState As String, targetState As String, overrideCtiLogic As Boolean) As BooleanParameters
- ctiCallRefCallId
- Guid
Specifies the CTI call reference ID.
- requestedState
- String
Specifies the requested state.
- targetState
- String
Specifies the requested state to go to.
- overrideCtiLogic
- Boolean
Internal only.
Returns
True if the agent state is successfully set, otherwise false.