Notes
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Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | Jun 2025 | - | Sep 2025 |
Business value
When you configure Service Level Agreements (SLAs) for your work queues, Power Automate prioritizes running work queue items that near the SLA deadline. Power Automate also highlights work queue items at risk of an SLA breach and recommends actions to prevent SLA breaches.
Feature details
Work queues in Power Automate play an important role in improving the efficiency, scalability, and resiliency of automation. Work queues help you prioritize work.
You can configure Service Level Agreements (SLAs) for work queues with the following settings:
- Type of SLA
- Time to live (TTL)
- Business hours
- SLA engine
- Prioritize work queue items closest to the SLA deadline.
- Identify work queue items at risk.
- Monitor the state of SLAs for work queues.