Troubleshooting File Agent Installation Issues
Published : September 27, 2005
Table 6.2 provides troubleshooting guidance that supplements the specific error messages that you may encounter during file agent installation.
Table 6.2 Agent Installation Issues
Error message |
Possible cause |
To troubleshoot this error |
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300: The agent operation failed because it could not communicate with the specified server. |
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See:
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303: Agent operation with specified server failed. |
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306: Agent installation failed because the specified server already has a different version of the DPM File Agent installed. |
This problem is caused when the File Agent has already been installed on a file server but the DPM database does not have a record of the File Agent being installed. |
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308: The agent operation failed because of a communication error with the DPM File Agent service on the specified server. |
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316: The agent operation failed because the DPM File Agent service on the specified server did not respond. |
Firewall configuration on the DPM server |
See the “Managing Servers” chapter in this guide for firewall configuration requirements. |
319: The agent operation failed because of a communication error with the DPM Agent Coordinator service on the specified server. |
Firewall configuration on the file server |
See the “Managing Servers” chapter in this guide for firewall configuration requirements. |
324: The agent operation failed because the DPM Agent Coordinator service on the specified server did not respond. |
Firewall configuration on the DPM server |
See the “Managing Servers” chapter in this guide for firewall configuration requirements. |
329: Agent operation failed because an incompatible version of Quota Advisor is installed on the specified server. Either install Quota Advisor version 5.3.2190.2 or later, or uninstall Quota Advisor from the server. If Quota Advisor was installed by your OEM, please contact your OEM support for instructions. |
DPM cannot protect file servers running versions of QAFilter.sys earlier than 5.3.2190.0. QAFilter.sys is a component of the Veritas Storage Exec, Veritas Storage CeNTral, WQuinn Storage Manager, and WQuinn QuotaAdvisor products. |
DPM cannot install the file agent on servers that are running an unsupported version of QAFilter.sys. Do not install an unsupported version of QAFilter.sys on a protected file server after installing the file agent. If your file server meets either of the following criteria, it is running an unsupported version of QAFilter.sys:
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341: Agent operation failed because credentials provided have insufficient privileges on specified server. |
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342: The agent operation failed because the DPM server could not communicate with the specified server. |
Firewall configuration on the file server |
See the “Managing Servers” chapter in this guide for firewall configuration requirements. |
348: An error occurred when the agent operation attempted to communicate with the DPM Agent Coordinator service on the specified server. |
Security on the COM object on the file server |
Verify COM permissions on the file server. See Resolving "Access Denied" Errors, earlier in this chapter, for instructions. |