DirectAccess Troubleshooting Guide

Updated: June 3, 2010

Applies To: Windows Server 2008 R2

This guide provides troubleshooting information for DirectAccess in the Windows 7 and Windows Server 2008 R2 operating systems. It is designed to help you identify and resolve problems that are related to DirectAccess.

In this guide

This guide is intended for use by a network or system administrator and provides information to help you identify and resolve problems quickly. Use this guide for assistance when performing root-cause analysis of incidents and problems with components of a DirectAccess infrastructure. Before you read this guide, you should have a good understanding of the way DirectAccess works and how it is deployed in your organization. The following topics are included in this guide:

• Introduction to Troubleshooting DirectAccess

• Tools for Troubleshooting DirectAccess

• General Methodology for Troubleshooting DirectAccess Connections

• Troubleshooting DirectAccess Problems

To learn how to use DirectAccess troubleshooting tools and techniques in the DirectAccess test lab (https://go.microsoft.com/fwlink/?Linkid=150613), see the Test Lab Guide: Troubleshoot DirectAccess (https://go.microsoft.com/fwlink/?LinkId=181160).

This guide, combined with the DirectAccess Design and Deployment Guides, is also available as a Microsoft Word file (https://go.microsoft.com/fwlink/?LinkId=163662) in the Microsoft Download Center.

For a list of all the DirectAccess troubleshooting resources, see Troubleshoot DirectAccess in Windows Server 2008 R2 (https://go.microsoft.com/fwlink/?LinkId=190435).