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Tutorial: Integrate RingCentral with Microsoft Entra ID

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In this tutorial, you'll learn how to integrate RingCentral with Microsoft Entra ID. When you integrate RingCentral with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to RingCentral.
  • Enable your users to be automatically signed-in to RingCentral with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • RingCentral single sign-on (SSO) enabled subscription.

Note

This integration is also available to use from Microsoft Entra US Government Cloud environment. You can find this application in the Microsoft Entra US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

To configure the integration of RingCentral into Microsoft Entra ID, you need to add RingCentral from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type RingCentral in the search box.
  4. Select RingCentral from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for RingCentral

Configure and test Microsoft Entra SSO with RingCentral using a test user called Britta Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in RingCentral.

To configure and test Microsoft Entra SSO with RingCentral, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
  2. Configure RingCentral SSO - to configure the single sign-on settings on application side.
    • Create RingCentral test user - to have a counterpart of B.Simon in RingCentral that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > RingCentral application integration page, find the Manage section and select Single sign-on.

  3. On the Select a Single sign-on method page, select SAML.

  4. On the Set up Single Sign-On with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, if you have Service Provider metadata file, perform the following steps:

    1. Click Upload metadata file.
    2. Click on folder logo to select the metadata file and click Upload.
    3. After the metadata file is successfully uploaded, the Identifier and Reply URL values get auto populated in Basic SAML Configuration section.

    Note

    You get the Service Provider metadata file on the RingCentral SSO Configuration page which is explained later in the tutorial.

  6. If you don't have Service Provider metadata file, enter the values for the following fields:

    a. In the Identifier textbox, type one of the URLs:

    Identifier
    https://sso.ringcentral.com
    https://ssoeuro.ringcentral.com

    b. In the Reply URL textbox, type one of the URLs:

    Reply URL
    https://sso.ringcentral.com/sp/ACS.saml2
    https://ssoeuro.ringcentral.com/sp/ACS.saml2

  7. On the Set up Single Sign-On with SAML page, In the SAML Signing Certificate section, click copy button to copy App Federation Metadata Url and save it on your computer.

    The Certificate download link

Create a Microsoft Entra test user

In this section, you'll create a test user called Britta Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to RingCentral.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > RingCentral.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure RingCentral SSO

  1. In a different web browser window, sign in to your RingCentral company site as an administrator

  2. On the top, click on Tools.

    Screenshot shows Tools selected from the RingCentral company site.

  3. Navigate to Single Sign-on.

    Screenshot shows Single Sign-On selected from the Tools menu.

  4. On the Single Sign-on page, under SSO Configuration section, from Step 1 click Edit and perform the following steps:

    Screenshot shows the S S O Configuration page where you can select Edit.

  5. On the Set up Single Sign-on page, perform the following steps:

    Screenshot shows the Set up Single Sign-On page where you can upload I D P metadata.

    a. Click Browse to upload the metadata file which you have downloaded previously.

    b. After uploading metadata the values get auto-populated in SSO General Information section.

    c. Under Attribute Mapping section, select Map Email Attribute to as http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress

    d. Click Save.

    e. From Step 2 click Download to download the Service Provider metadata file and upload it in Basic SAML Configuration section to auto-populate the Identifier and Reply URL values in Azure portal.

    Screenshot shows the S S O Configuration page where you can select Download.

    f. On the same page, navigate to Enable SSO section and perform the following steps:

    Screenshot shows the Enable S S O section where you can finish the configuration.

    • Select Enable SSO Service.

    • Select Allow users to log in with SSO or RingCentral credential.

    • Click Save.

Create RingCentral test user

In this section, you create a user called Britta Simon in RingCentral. Work with RingCentral Client support team to add the users in the RingCentral platform. Users must be created and activated before you use single sign-on.

RingCentral also supports automatic user provisioning, you can find more details here on how to configure automatic user provisioning.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, and you should be automatically signed in to the RingCentral for which you set up the SSO.

  • You can use Microsoft My Apps. When you click the RingCentral tile in the My Apps, you should be automatically signed in to the RingCentral for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure RingCentral you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.