Integrate a voice-enabled agent with Dynamics 365 Contact Center

To create and test the voice features and integration between Copilot Studio and Dynamics 365 Contact Center applications:

1. Configure your Dynamics 365 Contact Center app. Learn more in Integrate a Copilot Studio bot.

2. Create an agent in your new environment. Consider using the Voice template.

3. With the agent open, go to Settings > Voice.

4. Turn on Enable voice. The Make voice the default modality for creating and updating within topics option is also set by default.

5. Select the type of voice agent: Basic voice or Real-time voice. Learn more in Choose how to handle speech and Choose how to control the conversation.

6. Add, configure, and edit the voice-related settings for the agent.

7. Connect your agent to Dynamics 365 Contact Center.

8. Publish your agent.

9. Configure voice functionality in Dynamics 365 Contact Center.