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Connect a bot to Azure Communication Services Chat

Retail websites, product websites, and applications often include a chat bubble in the bottom right-hand corner of the page. When you click on the bubble, a chat application pops up and you are greeted by a bot. The bot may collect details about you, hand you off to a live agent, or go through frequently asked questions for support. Azure Communications Services Chat Service gives you the APIs and SDKs to build the chat application and add a bot to a chat thread to provide this type of customer experience.

Prerequisites

Connect your bot to Azure Communication Services

  1. In the Azure portal, go to your bot resource.
  2. Open the Channels blade and select Communication Services - Chat.
  3. On the Configure Communication - Chat blade, connect to your Azure Communication Services resource and save. For more information, see the Azure Communication Services documentation on how to enable the Azure Communication Services Chat channel.

Your bot is now registered with Azure Communication Services.

Create a chat app and add your bot as a participant

Now that your bot is registered with Azure Communication Services, you can create a chat thread with your bot as a participant. For more information, see Add a bot to your chat app in the Azure Communication Services documentation.

Additional information

The Azure Communications Services channel has a limit of 28 KB for message activities.

Next steps