Case Resolution (IncidentResolution) entity reference
Special type of activity that includes description of the resolution, billing status, and the duration of the case.
Added by: Service Solution
Messages
Message | SDK class or method |
---|---|
Assign | AssignRequest |
Create | CreateRequest or Create |
Delete | DeleteRequest or Delete |
GrantAccess | GrantAccessRequest |
ModifyAccess | ModifyAccessRequest |
Retrieve | RetrieveRequest or Retrieve |
RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
RetrievePrincipalAccess | RetrievePrincipalAccessRequest |
RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccessRequest |
RevokeAccess | RevokeAccessRequest |
SetState | SetStateRequest |
Update | UpdateRequest or Update |
Properties
Property | Value |
---|---|
CollectionSchemaName | IncidentResolutions |
DisplayCollectionName | Case Resolutions |
DisplayName | Case Resolution |
EntitySetName | incidentresolutions |
IsBPFEntity | False |
LogicalCollectionName | incidentresolutions |
LogicalName | incidentresolution |
OwnershipType | UserOwned |
PrimaryIdAttribute | activityid |
PrimaryNameAttribute | subject |
SchemaName | IncidentResolution |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ActivityAdditionalParams
- ActivityId
- ActualDurationMinutes
- ActualEnd
- ActualStart
- BCC
- Category
- CC
- Community
- Customers
- DeliveryPriorityCode
- Description
- ExchangeItemId
- ExchangeWebLink
- From
- ImportSequenceNumber
- IncidentId
- IsBilled
- IsMapiPrivate
- IsWorkflowCreated
- LastOnHoldTime
- LeftVoiceMail
- OptionalAttendees
- Organizer
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- Partners
- PriorityCode
- ProcessId
- RegardingObjectId
- RegardingObjectIdName
- RegardingObjectIdYomiName
- RegardingObjectTypeCode
- RequiredAttendees
- Resources
- ScheduledEnd
- ScheduledStart
- ServiceId
- SLAId
- SortDate
- StageId
- StateCode
- StatusCode
- Subcategory
- Subject
- TimeSpent
- TimeZoneRuleVersionNumber
- To
- TransactionCurrencyId
- TraversedPath
- UTCConversionTimeZoneCode
ActivityAdditionalParams
Property | Value |
---|---|
Description | Additional information provided by the external application as JSON. For internal use only. |
DisplayName | Activity Additional Parameters |
Format | TextArea |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | activityadditionalparams |
MaxLength | 8192 |
RequiredLevel | None |
Type | Memo |
ActivityId
Property | Value |
---|---|
Description | Unique identifier of the case resolution activity. |
DisplayName | Case Resolution |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | activityid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
ActualDurationMinutes
Property | Value |
---|---|
Description | Actual duration of the case resolution activity in minutes. |
DisplayName | Actual Duration |
Format | Duration |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | actualdurationminutes |
MaxValue | 2147483647 |
MinValue | 0 |
RequiredLevel | None |
Type | Integer |
ActualEnd
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Actual end time of the case resolution activity. |
DisplayName | Actual End |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | actualend |
RequiredLevel | None |
Type | DateTime |
ActualStart
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Actual start time of the case resolution activity. |
DisplayName | Actual Start |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | actualstart |
RequiredLevel | None |
Type | DateTime |
BCC
Property | Value |
---|---|
Description | Blind Carbon-copy (bcc) recipients of the activity. |
DisplayName | BCC |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | bcc |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Category
Property | Value |
---|---|
Description | Category for the case resolution activity. |
DisplayName | Category |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | category |
MaxLength | 250 |
RequiredLevel | None |
Type | String |
CC
Property | Value |
---|---|
Description | Carbon-copy (cc) recipients of the activity. |
DisplayName | CC |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | cc |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Community
Property | Value |
---|---|
Description | Shows how contact about the social activity originated, such as from Twitter or Facebook. This field is read-only. |
DisplayName | Social Channel |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | community |
RequiredLevel | None |
Type | Picklist |
Community Choices/Options
Value | Label | Description |
---|---|---|
0 | Other | Other default |
1 | Facebook item. | |
2 | Twitter. |
Customers
Property | Value |
---|---|
Description | Customer with which the activity is associated. |
DisplayName | Customers |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | customers |
RequiredLevel | None |
Targets | account,contact |
Type | PartyList |
DeliveryPriorityCode
Property | Value |
---|---|
Description | Priority of delivery of the activity to the email server. |
DisplayName | Delivery Priority |
IsValidForForm | True |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | deliveryprioritycode |
RequiredLevel | None |
Type | Picklist |
DeliveryPriorityCode Choices/Options
Value | Label | Description |
---|---|---|
0 | Low | |
1 | Normal | |
2 | High |
Description
Property | Value |
---|---|
Description | Type additional information that describes the case resolution. |
DisplayName | Description |
Format | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | description |
MaxLength | 100000 |
RequiredLevel | None |
Type | Memo |
ExchangeItemId
Property | Value |
---|---|
Description | The message id of activity which is returned from Exchange Server. |
DisplayName | Exchange Item ID |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | exchangeitemid |
MaxLength | 200 |
RequiredLevel | None |
Type | String |
ExchangeWebLink
Property | Value |
---|---|
Description | Shows the web link of Activity of type email. |
DisplayName | Exchange WebLink |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | exchangeweblink |
MaxLength | 1250 |
RequiredLevel | None |
Type | String |
From
Property | Value |
---|---|
Description | Person who the activity is from. |
DisplayName | From |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | from |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
ImportSequenceNumber
Property | Value |
---|---|
Description | Sequence number of the import that created this record. |
DisplayName | Import Sequence Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | importsequencenumber |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
IncidentId
Property | Value |
---|---|
Description | Unique identifier of the case. |
DisplayName | Case |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentid |
RequiredLevel | None |
Targets | incident |
Type | Lookup |
IsBilled
Property | Value |
---|---|
Description | Information about whether the case resolution activity was billed as part of resolving a case. |
DisplayName | Is Billed |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | isbilled |
RequiredLevel | None |
Type | Boolean |
IsBilled Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
IsMapiPrivate
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Is Private |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | ismapiprivate |
RequiredLevel | None |
Type | Boolean |
IsMapiPrivate Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
IsWorkflowCreated
Property | Value |
---|---|
Description | Information that specifies if the case resolution activity was created from a workflow rule. |
DisplayName | Is Workflow Created |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | isworkflowcreated |
RequiredLevel | None |
Type | Boolean |
IsWorkflowCreated Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
LastOnHoldTime
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Contains the date and time stamp of the last on hold time. |
DisplayName | Last On Hold Time |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | lastonholdtime |
RequiredLevel | None |
Type | DateTime |
LeftVoiceMail
Property | Value |
---|---|
Description | Left the voice mail |
DisplayName | Left Voice Mail |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | leftvoicemail |
RequiredLevel | None |
Type | Boolean |
LeftVoiceMail Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
OptionalAttendees
Property | Value |
---|---|
Description | List of optional attendees for the activity. |
DisplayName | Optional Attendees |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | optionalattendees |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Organizer
Property | Value |
---|---|
Description | Person who organized the activity. |
DisplayName | Organizer |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | organizer |
RequiredLevel | None |
Targets | systemuser |
Type | PartyList |
OverriddenCreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time that the record was migrated. |
DisplayName | Record Created On |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | overriddencreatedon |
RequiredLevel | None |
Type | DateTime |
OwnerId
Property | Value |
---|---|
Description | Unique identifier of the user or team who owns the activity. |
DisplayName | Owner |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | SystemRequired |
Targets | systemuser,team |
Type | Owner |
OwnerIdType
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
Partners
Property | Value |
---|---|
Description | Outsource vendor with which activity is associated. |
DisplayName | Outsource Vendors |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | partners |
RequiredLevel | None |
Targets | account,contact |
Type | PartyList |
PriorityCode
Property | Value |
---|---|
Description | Priority of the activity. |
DisplayName | Priority |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | prioritycode |
RequiredLevel | None |
Type | Picklist |
PriorityCode Choices/Options
Value | Label | Description |
---|---|---|
0 | Low | |
1 | Normal | |
2 | High |
ProcessId
Property | Value |
---|---|
Description | Unique identifier of the Process. |
DisplayName | Process |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | processid |
RequiredLevel | None |
Type | Uniqueidentifier |
RegardingObjectId
Property | Value |
---|---|
Description | Unique identifier of the object with which the activity is associated. |
DisplayName | Regarding |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | regardingobjectid |
RequiredLevel | None |
Targets | account,bookableresourcebooking,bookableresourcebookingheader,bulkoperation,campaign,campaignactivity,entitlement,entitlementtemplate,interactionforemail,knowledgearticle,knowledgebaserecord,lead |
Type | Lookup |
RegardingObjectIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjectidname |
MaxLength | 400 |
RequiredLevel | None |
Type | String |
RegardingObjectIdYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjectidyominame |
MaxLength | 400 |
RequiredLevel | None |
Type | String |
RegardingObjectTypeCode
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | regardingobjecttypecode |
RequiredLevel | None |
Type | EntityName |
RequiredAttendees
Property | Value |
---|---|
Description | List of required attendees for the activity. |
DisplayName | Required Attendees |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | requiredattendees |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
Resources
Property | Value |
---|---|
Description | Users or facility/equipment that are required for the activity. |
DisplayName | Resources |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | resources |
RequiredLevel | None |
Targets | equipment,systemuser |
Type | PartyList |
ScheduledEnd
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Scheduled end time of the case resolution activity. |
DisplayName | Scheduled End |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | scheduledend |
RequiredLevel | None |
Type | DateTime |
ScheduledStart
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Scheduled start time of the case resolution activity. |
DisplayName | Scheduled Start |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | scheduledstart |
RequiredLevel | None |
Type | DateTime |
ServiceId
Property | Value |
---|---|
Description | Unique identifier of the service with which the case resolution activity is associated. |
DisplayName | Service |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | serviceid |
RequiredLevel | None |
Targets | service |
Type | Lookup |
SLAId
Property | Value |
---|---|
Description | Choose the service level agreement (SLA) that you want to apply to the case record. |
DisplayName | SLA |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | slaid |
RequiredLevel | None |
Targets | sla |
Type | Lookup |
SortDate
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Shows the date and time by which the activities are sorted. |
DisplayName | Sort Date |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | sortdate |
RequiredLevel | None |
Type | DateTime |
StageId
Property | Value |
---|---|
Description | Unique identifier of the Stage. |
DisplayName | Process Stage |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | stageid |
RequiredLevel | None |
Type | Uniqueidentifier |
StateCode
Property | Value |
---|---|
Description | Shows whether the case resolution is open, completed, or canceled. By default, all case resolutions are completed and the status value can't be changed. |
DisplayName | Status |
IsValidForCreate | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statecode |
RequiredLevel | SystemRequired |
Type | State |
StateCode Choices/Options
Value | Label | DefaultStatus | InvariantName |
---|---|---|---|
0 | Open | 1 | Open |
1 | Completed | 2 | Completed |
2 | Canceled | 3 | Canceled |
StatusCode
Property | Value |
---|---|
Description | Reason for the status of the case resolution activity. |
DisplayName | Status Reason |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | statuscode |
RequiredLevel | None |
Type | Status |
StatusCode Choices/Options
Value | Label | State |
---|---|---|
1 | Open | 0 |
2 | Closed | 1 |
3 | Canceled | 2 |
Subcategory
Property | Value |
---|---|
Description | Subcategory of the case resolution activity. |
DisplayName | Sub-Category |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | subcategory |
MaxLength | 250 |
RequiredLevel | None |
Type | String |
Subject
Property | Value |
---|---|
Description | Subject associated with the case resolution activity. |
DisplayName | Subject |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | subject |
MaxLength | 200 |
RequiredLevel | ApplicationRequired |
Type | String |
TimeSpent
Property | Value |
---|---|
Description | Time spent on the case resolution activity. |
DisplayName | Time Spent |
Format | Duration |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timespent |
MaxValue | 2147483647 |
MinValue | 0 |
RequiredLevel | None |
Type | Integer |
TimeZoneRuleVersionNumber
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Time Zone Rule Version Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timezoneruleversionnumber |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
To
Property | Value |
---|---|
Description | Person who is the receiver of the activity. |
DisplayName | To |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | to |
RequiredLevel | None |
Targets | account,contact,lead,systemuser |
Type | PartyList |
TransactionCurrencyId
Property | Value |
---|---|
Description | Unique identifier of the currency associated with the activitypointer. |
DisplayName | Currency |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | transactioncurrencyid |
RequiredLevel | None |
Targets | transactioncurrency |
Type | Lookup |
TraversedPath
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Traversed Path |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | traversedpath |
MaxLength | 1250 |
RequiredLevel | None |
Type | String |
UTCConversionTimeZoneCode
Property | Value |
---|---|
Description | Time zone code that was in use when the record was created. |
DisplayName | UTC Conversion Time Zone Code |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | utcconversiontimezonecode |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- ActivityTypeCode
- CreatedBy
- CreatedByExternalParty
- CreatedByExternalPartyName
- CreatedByExternalPartyYomiName
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- DeliveryLastAttemptedOn
- ExchangeRate
- IncidentIdName
- IncidentIdType
- InstanceTypeCode
- IsRegularActivity
- ModifiedBy
- ModifiedByExternalParty
- ModifiedByExternalPartyName
- ModifiedByExternalPartyYomiName
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OnHoldTime
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- PostponeActivityProcessingUntil
- ScheduledDurationMinutes
- SenderMailboxId
- SenderMailboxIdName
- SentOn
- SeriesId
- ServiceIdName
- SLAInvokedId
- SLAInvokedIdName
- SLAName
- TransactionCurrencyIdName
- VersionNumber
ActivityTypeCode
Property | Value |
---|---|
Description | Type of activity. |
DisplayName | Activity Type |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | activitytypecode |
RequiredLevel | SystemRequired |
Type | EntityName |
CreatedBy
Property | Value |
---|---|
Description | Unique identifier of the user who created the case resolution activity. |
DisplayName | Created By |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedByExternalParty
Property | Value |
---|---|
Description | Shows the external party who created the record. |
DisplayName | Created By (External Party) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdbyexternalparty |
RequiredLevel | None |
Targets | externalparty |
Type | Lookup |
CreatedByExternalPartyName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyexternalpartyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByExternalPartyYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyexternalpartyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the case resolution activity was created. |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | None |
Type | DateTime |
CreatedOnBehalfBy
Property | Value |
---|---|
Description | Unique identifier of the delegate user who created the incidentresolution. |
DisplayName | Created By (Delegate) |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
CreatedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
CreatedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
DeliveryLastAttemptedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the delivery of the activity was last attempted. |
DisplayName | Date Delivery Last Attempted |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | deliverylastattemptedon |
RequiredLevel | None |
Type | DateTime |
ExchangeRate
Property | Value |
---|---|
Description | Exchange rate for the currency associated with the activitypointer with respect to the base currency. |
DisplayName | Exchange Rate |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | exchangerate |
MaxValue | 100000000000 |
MinValue | 0.0000000001 |
Precision | 10 |
RequiredLevel | None |
Type | Decimal |
IncidentIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
IncidentIdType
Property | Value |
---|---|
Description | |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | incidentidtype |
RequiredLevel | None |
Type | EntityName |
InstanceTypeCode
Property | Value |
---|---|
Description | Type of instance of a recurring series. |
DisplayName | Recurring Instance Type |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | instancetypecode |
RequiredLevel | SystemRequired |
Type | Picklist |
InstanceTypeCode Choices/Options
Value | Label | Description |
---|---|---|
0 | Not Recurring | |
1 | Recurring Master | |
2 | Recurring Instance | |
3 | Recurring Exception | |
4 | Recurring Future Exception |
IsRegularActivity
Property | Value |
---|---|
Description | Information regarding whether the activity is a regular activity type or event type. |
DisplayName | Is Regular Activity |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | isregularactivity |
RequiredLevel | SystemRequired |
Type | Boolean |
IsRegularActivity Choices/Options
Value | Label | Description |
---|---|---|
1 | Yes | |
0 | No |
DefaultValue: 0
ModifiedBy
Property | Value |
---|---|
Description | Unique identifier of the user who last modified the case resolution activity. |
DisplayName | Modified By |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedByExternalParty
Property | Value |
---|---|
Description | Shows the external party who modified the record. |
DisplayName | Modified By (External Party) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedbyexternalparty |
RequiredLevel | None |
Targets | externalparty |
Type | Lookup |
ModifiedByExternalPartyName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyexternalpartyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByExternalPartyYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyexternalpartyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the case resolution activity was last modified. |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
ModifiedOnBehalfBy
Property | Value |
---|---|
Description | Unique identifier of the delegate user who last modified the incidentresolution. |
DisplayName | Modified By (Delegate) |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
ModifiedOnBehalfByName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
ModifiedOnBehalfByYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
OnHoldTime
Property | Value |
---|---|
Description | Shows how long, in minutes, that the record was on hold. |
DisplayName | On Hold Time (Minutes) |
Format | None |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | onholdtime |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
OwnerIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwnerIdYomiName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
OwningBusinessUnit
Property | Value |
---|---|
Description | Unique identifier of the business unit that owns the activity. |
DisplayName | Owning Business Unit |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | None |
Targets | businessunit |
Type | Lookup |
OwningTeam
Property | Value |
---|---|
Description | Unique identifier of the team that owns the activity. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Targets | team |
Type | Lookup |
OwningUser
Property | Value |
---|---|
Description | Unique identifier of the user that owns the activity. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
PostponeActivityProcessingUntil
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | For internal use only. |
DisplayName | Delay activity processing until |
Format | DateAndTime |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | postponeactivityprocessinguntil |
RequiredLevel | None |
Type | DateTime |
ScheduledDurationMinutes
Property | Value |
---|---|
Description | Scheduled duration of the case resolution activity, specified in minutes. |
DisplayName | Scheduled Duration |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | scheduleddurationminutes |
MaxValue | 2147483647 |
MinValue | 0 |
RequiredLevel | None |
Type | Integer |
SenderMailboxId
Property | Value |
---|---|
Description | Unique identifier of the mailbox associated with the sender of the email message. |
DisplayName | Sender's Mailbox |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | sendermailboxid |
RequiredLevel | None |
Targets | mailbox |
Type | Lookup |
SenderMailboxIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | sendermailboxidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
SentOn
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the activity was sent. |
DisplayName | Date Sent |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | senton |
RequiredLevel | None |
Type | DateTime |
SeriesId
Property | Value |
---|---|
Description | Uniqueidentifier specifying the id of recurring series of an instance. |
DisplayName | Series Id |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | seriesid |
RequiredLevel | None |
Type | Uniqueidentifier |
ServiceIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | serviceidname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
SLAInvokedId
Property | Value |
---|---|
Description | Last SLA that was applied to this case. This field is for internal use only. |
DisplayName | Last SLA applied |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | slainvokedid |
RequiredLevel | None |
Targets | sla |
Type | Lookup |
SLAInvokedIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | slainvokedidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
SLAName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | slaname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
TransactionCurrencyIdName
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | transactioncurrencyidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
VersionNumber
Property | Value |
---|---|
Description | Version number of the activity. |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
RequiredLevel | None |
Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- incidentresolution_activity_parties
- CampaignResponse_IncidentResolutions
- IncidentResolution_SyncErrors
- IncidentResolution_AsyncOperations
- incidentresolution_MailboxTrackingFolders
- IncidentResolution_BulkDeleteFailures
- incidentresolution_PrincipalObjectAttributeAccesses
- IncidentResolution_Annotation
incidentresolution_activity_parties
Added by: System Solution Solution
Same as the incidentresolution_activity_parties many-to-one relationship for the activityparty entity.
Property | Value |
---|---|
ReferencingEntity | activityparty |
ReferencingAttribute | activityid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | incidentresolution_activity_parties |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
CampaignResponse_IncidentResolutions
Added by: Marketing Solution
Same as the CampaignResponse_IncidentResolutions many-to-one relationship for the campaignresponse entity.
Property | Value |
---|---|
ReferencingEntity | campaignresponse |
ReferencingAttribute | originatingactivityid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | CampaignResponse_IncidentResolutions |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_SyncErrors
Added by: System Solution Solution
Same as the IncidentResolution_SyncErrors many-to-one relationship for the syncerror entity.
Property | Value |
---|---|
ReferencingEntity | syncerror |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | IncidentResolution_SyncErrors |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
IncidentResolution_AsyncOperations
Added by: System Solution Solution
Same as the IncidentResolution_AsyncOperations many-to-one relationship for the asyncoperation entity.
Property | Value |
---|---|
ReferencingEntity | asyncoperation |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | IncidentResolution_AsyncOperations |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incidentresolution_MailboxTrackingFolders
Added by: System Solution Solution
Same as the incidentresolution_MailboxTrackingFolders many-to-one relationship for the mailboxtrackingfolder entity.
Property | Value |
---|---|
ReferencingEntity | mailboxtrackingfolder |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | incidentresolution_MailboxTrackingFolders |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_BulkDeleteFailures
Added by: System Solution Solution
Same as the IncidentResolution_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
Property | Value |
---|---|
ReferencingEntity | bulkdeletefailure |
ReferencingAttribute | regardingobjectid |
IsHierarchical | False |
IsCustomizable | False |
ReferencedEntityNavigationPropertyName | IncidentResolution_BulkDeleteFailures |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
incidentresolution_PrincipalObjectAttributeAccesses
Added by: System Solution Solution
Same as the incidentresolution_PrincipalObjectAttributeAccesses many-to-one relationship for the principalobjectattributeaccess entity.
Property | Value |
---|---|
ReferencingEntity | principalobjectattributeaccess |
ReferencingAttribute | objectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | incidentresolution_PrincipalObjectAttributeAccesses |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
IncidentResolution_Annotation
Added by: System Solution Solution
Same as the IncidentResolution_Annotation many-to-one relationship for the annotation entity.
Property | Value |
---|---|
ReferencingEntity | annotation |
ReferencingAttribute | objectid |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | IncidentResolution_Annotation |
AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: NoCascade Reparent: Cascade Share: Cascade Unshare: Cascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- interactionforemail_IncidentResolutions
- lead_IncidentResolutions
- bookableresourcebooking_IncidentResolutions
- bookableresourcebookingheader_IncidentResolutions
- bulkoperation_IncidentResolutions
- campaign_IncidentResolutions
- campaignactivity_IncidentResolutions
- entitlement_IncidentResolutions
- entitlementtemplate_IncidentResolutions
- knowledgebaserecord_IncidentResolutions
- account_IncidentResolutions
- lk_incidentresolution_createdby
- incidentresolution_mailbox_sendermailboxid
- incidentresolution_transactioncurrency_transactioncurrencyid
- user_incidentresolution
- incidentresolution_sla_slaid
- business_unit_incident_resolution_activities
- knowledgearticle_IncidentResolutions
- lk_incidentresolution_modifiedonbehalfby
- lk_incidentresolution_createdonbehalfby
- lk_incidentresolution_modifiedby
- team_incidentresolution
- incidentresolution_sla_slainvokedid
- activity_pointer_incident_resolution
- Incident_IncidentResolutions
- service_incidentresolutions
interactionforemail_IncidentResolutions
Added by: System Solution Solution
See the interactionforemail_IncidentResolutions one-to-many relationship for the interactionforemail entity.
lead_IncidentResolutions
Added by: Lead Management Solution
See the lead_IncidentResolutions one-to-many relationship for the lead entity.
bookableresourcebooking_IncidentResolutions
Added by: Scheduling Solution
See the bookableresourcebooking_IncidentResolutions one-to-many relationship for the bookableresourcebooking entity.
bookableresourcebookingheader_IncidentResolutions
Added by: Scheduling Solution
See the bookableresourcebookingheader_IncidentResolutions one-to-many relationship for the bookableresourcebookingheader entity.
bulkoperation_IncidentResolutions
Added by: Marketing Solution
See the bulkoperation_IncidentResolutions one-to-many relationship for the bulkoperation entity.
campaign_IncidentResolutions
Added by: Marketing Solution
See the campaign_IncidentResolutions one-to-many relationship for the campaign entity.
campaignactivity_IncidentResolutions
Added by: Marketing Solution
See the campaignactivity_IncidentResolutions one-to-many relationship for the campaignactivity entity.
entitlement_IncidentResolutions
See the entitlement_IncidentResolutions one-to-many relationship for the entitlement entity.
entitlementtemplate_IncidentResolutions
See the entitlementtemplate_IncidentResolutions one-to-many relationship for the entitlementtemplate entity.
knowledgebaserecord_IncidentResolutions
Added by: System Solution Solution
See the knowledgebaserecord_IncidentResolutions one-to-many relationship for the knowledgebaserecord entity.
account_IncidentResolutions
Added by: System Solution Solution
See the account_IncidentResolutions one-to-many relationship for the account entity.
lk_incidentresolution_createdby
Added by: System Solution Solution
See the lk_incidentresolution_createdby one-to-many relationship for the systemuser entity.
incidentresolution_mailbox_sendermailboxid
Added by: System Solution Solution
See the incidentresolution_mailbox_sendermailboxid one-to-many relationship for the mailbox entity.
incidentresolution_transactioncurrency_transactioncurrencyid
Added by: System Solution Solution
See the incidentresolution_transactioncurrency_transactioncurrencyid one-to-many relationship for the transactioncurrency entity.
user_incidentresolution
Added by: System Solution Solution
See the user_incidentresolution one-to-many relationship for the systemuser entity.
incidentresolution_sla_slaid
Added by: System Solution Solution
See the incidentresolution_sla_slaid one-to-many relationship for the sla entity.
business_unit_incident_resolution_activities
Added by: System Solution Solution
See the business_unit_incident_resolution_activities one-to-many relationship for the businessunit entity.
knowledgearticle_IncidentResolutions
Added by: System Solution Solution
See the knowledgearticle_IncidentResolutions one-to-many relationship for the knowledgearticle entity.
lk_incidentresolution_modifiedonbehalfby
Added by: System Solution Solution
See the lk_incidentresolution_modifiedonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentresolution_createdonbehalfby
Added by: System Solution Solution
See the lk_incidentresolution_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_incidentresolution_modifiedby
Added by: System Solution Solution
See the lk_incidentresolution_modifiedby one-to-many relationship for the systemuser entity.
team_incidentresolution
Added by: System Solution Solution
See the team_incidentresolution one-to-many relationship for the team entity.
incidentresolution_sla_slainvokedid
Added by: System Solution Solution
See the incidentresolution_sla_slainvokedid one-to-many relationship for the sla entity.
activity_pointer_incident_resolution
Added by: System Solution Solution
See the activity_pointer_incident_resolution one-to-many relationship for the activitypointer entity.
Incident_IncidentResolutions
See the Incident_IncidentResolutions one-to-many relationship for the incident entity.
service_incidentresolutions
See the service_incidentresolutions one-to-many relationship for the service entity.
See also
प्रतिक्रिया
https://aka.ms/ContentUserFeedback.
जल्द आ रहा है: 2024 के दौरान हम सामग्री के लिए फीडबैक तंत्र के रूप में GitHub मुद्दों को चरणबद्ध तरीके से समाप्त कर देंगे और इसे एक नई फीडबैक प्रणाली से बदल देंगे. अधिक जानकारी के लिए, देखें:के लिए प्रतिक्रिया सबमिट करें और देखें