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Public Preview: View, read, and compare Unified Service Desk performance report

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Important

This topic is pre-release documentation and is subject to change.

View the performance report for a performance session

You can see a report with the performance session Id in the left pane. Selecting the report, you can see all the operations from various categories, and time consumed for the different percentiles in milliseconds.

View the performance report for performance session.

Compare operations from different reports (performance session)

Use the Reports comparison tab to review the comparative analysis of different operations based on the individual reports displayed in the performance report. The Report comparison tab displays sub tabs that has comparative analysis based on the percentiles. You can view the comparative analysis for 50th, 75th, 90th, 95th, and 99th percentile. The report shows Operations ID with an alphabet suffix and displays the comparison in terms of percentage.

For example, time taken for the Browser Navigation operation under the category, Load Dashboard from the two different reports shows with the Operation ID. You can see the comparison between these operations displayed as (a) vs (b) in terms of percentage.

Compare the performance report for different performance session.

Note

The readability and legibility of the comparison works best when you view three performance sessions in a report.

View performance timeline graph and Performance details table

  1. Select a performance session ID from the left pane of the report.

  2. Select an operation from the list.
    Select a operation from the list of operations.

  3. Select the correlation ID from the list.
    Select a correlation ID from the list.

The report displays the Performance timeline graph and Performance details table.

Performance timeline graph.

Performance details table.

Read the performance timeline graph and the details table

The timeline graph displays the time taken for an operation in terms of time consumed by each method under every class. The Y-axis displays the operation name and the X-axis displays the timeline.

Read the Performance report.

Hover the cursor on any method name to see the time consumed.

Hover the cursor on any method to see the duration and name of the method.

Categories and operations

See also

Overview of Unified Service Desk Performance Analyzer

Download Unified Service Desk Performance Analyzer

Generate (collect) performance data log

Generate performance report

Overview of performance report user interface

Terminologies in the performance report