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Using connectors with the Microsoft Entra Connect Sync Service Manager

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Screenshot that shows the Microsoft Entra Connect Sync Service Manager.

The Connectors tab is used to manage all systems the sync engine is connected to.

Connector actions

Action Comment
Create Do not use. For connecting to additional AD forests, use the installation wizard.
Properties Used for domain and OU filtering.
Delete Do not use.
Configure Run Profiles Except for domain filtering, nothing to configure here. You can use this action to see already configured run profiles.
Run Used to start a one-off run of a profile.
Stop Stops a Connector currently running a profile.
Export Connector Do not use.
Import Connector Do not use.
Update Connector Do not use.
Refresh Schema Refreshes the cached schema. It is preferred to use the option in the installation wizard instead, since that also updates sync rules.
Search Connector Space Used to find objects and to Follow an object and its data through the system.

Configure Run Profiles

This option allows you to see the run profiles configured for a Connector.

Screenshot that shows the "Configure Run Profiles" window with "Delta Import" selected.

Search Connector Space

The search connector space action is useful to find objects and troubleshoot data issues.

Screenshot that shows the "Search Connector Space" window.

Start by selecting a scope. You can search based on data (RDN, DN, Anchor, Sub-Tree), or state of the object (all other options).
Screenshot that shows the "Scope" drop-down menu.
If you for example do a Sub-Tree search, you get all objects in one OU.
Screenshot that shows an example of a "Sub-Tree" search.
From this grid you can select an object, select properties, and follow it from the source connector space, through the metaverse, and to the target connector space.

Changing the AD DS account password

If you change the account password, the Synchronization Service will no longer be able to import/export changes to on-premises AD. You may see the following:

  • The import/export step for the AD connector fails with "no-start-credentials" error.
  • Under Windows Event Viewer, the application event log contains an error with Event ID 6000 and message “The management agent “contoso.com” failed to run because the credentials were invalid.”

To resolve the issue, update the AD DS user account using the following:

  1. Start the Synchronization Service Manager (START → Synchronization Service).
    Sync Service Manager
  2. Go to the Connectors tab.
  3. Select the AD Connector which is configured to use the AD DS account.
  4. Under Actions, select Properties.
  5. In the pop-up dialog, select Connect to Active Directory Forest:
  6. The Forest name indicates the corresponding on premises AD.
  7. The User name indicates the AD DS account used for synchronization.
  8. Enter the new password of the AD DS account in the Password textbox Microsoft Entra Connect Sync Encryption Key Utility
  9. Click OK to save the new password and restart the Synchronization Service to remove the old password from memory cache.

Next steps

Learn more about the Microsoft Entra Connect Sync configuration.

Learn more about Integrating your on-premises identities with Microsoft Entra ID.