Escalate customer service problems to Microsoft or report vulnerabilities
Appropriate roles: Admin agent | Sales agent | Helpdesk agent
If you're unable to resolve an issue, you can escalate it to Microsoft in the following ways:
- Commercial issue support: Support is available to all partners in the CSP program.
- Technical issue support: For information about specific support plans, see the following table. For more information, see compare partner support plans.
Technical support
| Technical support plan | Features |
|---|---|
| Premier Support for Partners (PSfP) | Fee-based. Use for all products. |
| Advanced Support for Partners (ASfP) | Fee-based. Use for cloud products only. |
| Partner cloud support | Included with Microsoft AI Cloud Partner Program benefits. Use for cloud products only. See Technical Benefits |
| Product Support Incidents | Included with Microsoft AI Cloud Partner Program benefits. Use for recent, on-premises products only. See Technical Benefits |
Security vulnerability reporting
As a Microsoft Partner, if you should have a potential security incident to report, the method of reporting is to contact Microsoft through msrc.microsoft.com/report, which allows you to create a report.
Microsoft follows Coordinated Vulnerability Disclosure (CVD). We request that you follow these guidelines to help us protect customers and the ecosystem from harm.