"Data source credentials are missing or invalid" error

Note

On September 1, 2023, we merged and renamed Dynamics 365 Marketing and Dynamics 365 Customer Insights. Dynamics 365 Marketing is now called Dynamics 365 Customer Insights - Journeys. Dynamics 365 Customer Insights is now called Dynamics 365 Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs.

This article helps you resolve the "Data source credentials are missing or invalid" error that might occur when you use a Power Query connector in Microsoft Dynamics 365 Customer Insights - Data.

Symptoms

When you use a Power Query connector in Dynamics 365 Customer Insights - Data, you receive the following error message:

Data source credentials are missing or invalid. Please update the connection credentials in settings, and try again.

Resolution

The connection owner needs to authenticate the connection through a multi-factor authentication prompt, depending on your system settings, for example, a phone authenticator or a token like the RSA token.

• If the user has access to the user profile management self-service portal, verify if the multifactor authentication (MFA) or two-factor authentication (2FA) requirements can be added to the user account.
• If an administrator manages user accounts, ask the administrator to update the account settings and the credential requirements to include MFA or 2FA.