Microsoft word not starting

Question

Microsoft word not starting

GIUSEPPE TOMAS SFERRA 0

Suddenly, yesterday Microsoft Word has ceased being operable, without any clear signs or user-made decisions that could've caused this. I've attempted countless other potential solutions to this issue, and nothing seems to work. I've tried restarting the computer, using repair tools, online repair tools, I've tried uninstalling the whole suite and reinstalling it, still Microsoft Word does not work. Whenever I click on the app, a screen asks me if i want to start Word in safe mode - yet no matter if I click yes or no, all that happens is that the "word is starting up" window opens for a handful of seconds and then closes, with no results, Powerpoint and other Office apps appear to be unaffected. As a university student who relies on notes, data and information compiled with word, I find myself stumped during exam season, and forced to use the far less optimized "word for the web" just to study for my exams, please help!!

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Answer 1

Ferdinand Nanalig 31,240 Consulente indipendente

Controlla il Visualizzatore eventi per identificare la causa effettiva dell'arresto anomalo.

Premi Windows + R, digita eventvwr.msc e premi Invio.
Vai a Registri di Windows > Applicazione.
Cerca una voce "Errore" (in rosso) con un timestamp corrispondente all'ultimo tentativo non riuscito di avviare Word. L'origine sarà probabilmente "Application Error" o "Application Hang".
Prendi nota del nome del modulo che ha causato l'errore. Se si tratta di una DLL specifica (e non semplicemente di WINWORD.EXE), spesso ciò indica un componente aggiuntivo (add-in) danneggiato oppure un conflitto con un software di sicurezza.

GIUSEPPE TOMAS SFERRA 0 Punti di reputazione

2026-07-03T23:52:03.8933333+00:00

My expertise is certainly starting to lack now that we're moving toward the more obscure steps, but hopefully I'm performing the right steps and reporting the correct information back to you. Following your advice, I've found that the origin is listed as "Application Error", and among the many lines of text, both the words "WINWORD.EXE" and "ntdll.dll" appear.

What is our next step, knowing this information?

Answer 2

Ferdinand Nanalig 31,240 Consulente indipendente

Ciao! Ti chiedo gentilmente di seguire i passaggi riportati di seguito:

Accedi al tuo account Windows principale.
Premi Windows + R, digita regedit e premi Invio.

Vai al seguente percorso:


   HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word

Fai clic con il pulsante destro del mouse sulla chiave Word e seleziona Rinomina. Rinominala in Word.old.
Chiudi l'Editor del Registro di sistema e prova ad aprire nuovamente Word.

Se il problema persiste, prova anche i seguenti passaggi:

Premi Windows + R, digita:
```
   %appdata%\Microsoft\Templates
```
quindi premi Invio.
Individua il file Normal.dotm, fai clic con il pulsante destro del mouse su di esso e seleziona Rinomina. Rinominalo in Normal.old.
Prova ad aprire nuovamente Word.

Fammi sapere il risultato dopo aver eseguito questi passaggi.

GIUSEPPE TOMAS SFERRA 0 Punti di reputazione

2026-07-03T22:35:06.8866667+00:00

Sadly both attempted solutions had no effect. I attempted booting up word after applying the first solution, but it had the same effects listed prior, and both starting and not starting in safe mode yielded no results. I attempted booting up word after applying the second solution, and starting in safe mode yielded no results - when I tried starting it without safe mode, it gave me an error message, and then failed to boot regardless. I tried to replicate the same steps but the error message did not show up a second time.

Answer 3

Ferdinand Nanalig 31,240 Consulente indipendente

Ciao! Puoi provare a creare un altro account utente locale e verificare se Word funziona con quell'account?

Se non funziona, ti consiglio di eseguire un Ripristino configurazione di sistema.

GIUSEPPE TOMAS SFERRA 0 Punti di reputazione

2026-07-03T06:38:40.52+00:00

So, I've created another local user, and I have verified that Microsoft Word does indeed work on that other user account (even though it continues to not work on my main account). Is there any way that I can use this breakthrough on the other account, to help to restore my main account's ability to use Microsoft Word?

Answer 4

Ferdinand Nanalig 31,240 Consulente indipendente

Puoi provare a fare clic con il pulsante destro del mouse sull'app Word e selezionare "Esegui come amministratore"?

GIUSEPPE TOMAS SFERRA 0 Punti di reputazione

2026-07-03T00:40:51.3+00:00

Already tried this multiple times, but I did forget to put it on the list of attempted solutions. Still the same effect, window asks me to start in safe mode or not, both options lead to the window swiftly closing without further signs of life. The problem is still not fixed.
GIUSEPPE TOMAS SFERRA 0 Punti di reputazione

2026-07-03T00:44:22.4266667+00:00

Already tried this multiple times, but I did forget to put it on the list of attempted solutions. Still the same effect, window asks me to start in safe mode or not, both options lead to the window swiftly closing without further signs of life. The problem is still not fixed.

Answer 5

Ferdinand Nanalig 31,240 Consulente indipendente

Puoi provare ad aprire un documento di Word nella versione online e poi aprirlo come applicazione desktop?

Se riesci ad aprire l'app Word in questo modo, prova ad aggiornarla. Vai su File > Account > Opzioni di aggiornamento e fai clic su Aggiorna ora.

Controlla anche se sono disponibili aggiornamenti di Windows in sospeso sul tuo computer.

GIUSEPPE TOMAS SFERRA 0 Punti di reputazione

2026-07-01T23:53:30.56+00:00

I attempted your method, I opened a word file online, then clicked on "editing" in the top right, which revealed the "open in desktop" button. I tried it, and again it asked me to open the file in safe mode, tried both to open it in safe mode, and not to open it in safe mode, both cases yielded no results: the "word is starting" window appeared for a few seconds and closed immediately after. Safe to say the issue is not resolved.

Update: Windows also appears to not have any updates pending.