BSOD MACHINE_CHECK_EXCEPTION hal.dll

Question

Buongiorno a tutti

sul mio pc avvengono continui crash con relativo BSOD, ho provato diversi metodi che ho trovato su questo forum per risolvere il problema ma non ci sono ancora riuscito.

Ho ripristinato il pc mantenendo solo i file già due volte, ho disinstallato tutto, nessun antivirus che non sia microsoft.

copio qui sotto l'ultimo dump

Grazie

Microsoft (R) Windows Debugger Version 10.0.18362.1 X86

Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\minidump\020820-10343-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************

Response                         Time (ms)     Location

Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols

Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols

Executable search path is: 

Windows 10 Kernel Version 18362 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 18362.1.amd64fre.19h1_release.190318-1202

Machine Name:

Kernel base = 0xfffff80132600000 PsLoadedModuleList = 0xfffff80132a48150

Debug session time: Sat Feb  8 14:14:04.871 2020 (UTC + 1:00)

System Uptime: 0 days 0:11:28.851

Loading Kernel Symbols

...............................................................

................................................................

................................................................

.....

Loading User Symbols

Loading unloaded module list

...............

For analysis of this file, run !analyze -v

3: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)

A fatal Machine Check Exception has occurred.

KeBugCheckEx parameters;

    x86 Processors

        If the processor has ONLY MCE feature available (For example Intel

        Pentium), the parameters are:

        1 - Low  32 bits of P5_MC_TYPE MSR

        2 - Address of MCA_EXCEPTION structure

        3 - High 32 bits of P5_MC_ADDR MSR

        4 - Low  32 bits of P5_MC_ADDR MSR

        If the processor also has MCA feature available (For example Intel

        Pentium Pro), the parameters are:

        1 - Bank number

        2 - Address of MCA_EXCEPTION structure

        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error

        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error

    IA64 Processors

        1 - Bugcheck Type

            1 - MCA_ASSERT

            2 - MCA_GET_STATEINFO

                SAL returned an error for SAL_GET_STATEINFO while processing MCA.

            3 - MCA_CLEAR_STATEINFO

                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.

            4 - MCA_FATAL

                FW reported a fatal MCA.

            5 - MCA_NONFATAL

                SAL reported a recoverable MCA and we don't support currently

                support recovery or SAL generated an MCA and then couldn't

                produce an error record.

            0xB - INIT_ASSERT

            0xC - INIT_GET_STATEINFO

                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.

            0xD - INIT_CLEAR_STATEINFO

                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.

            0xE - INIT_FATAL

                  Not used.

        2 - Address of log

        3 - Size of log

        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO

    AMD64 Processors

        1 - Bank number

        2 - Address of MCA_EXCEPTION structure

        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error

        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error

Arguments:

Arg1: 0000000000000000

Arg2: ffffca802ed2fd70

Arg3: 0000000000000000

Arg4: 0000000000000000

Debugging Details:

---

KEY_VALUES_STRING: 1

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  HP

SYSTEM_PRODUCT_NAME:  HP Pavilion Laptop 15-cs3xxx

SYSTEM_SKU:  8EV08EA#ABZ

SYSTEM_VERSION:  Type1ProductConfigId

BIOS_VENDOR:  Insyde

BIOS_VERSION:  F.03

BIOS_DATE:  08/23/2019

BASEBOARD_MANUFACTURER:  HP

BASEBOARD_PRODUCT:  86E2

BASEBOARD_VERSION:  95.16

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffca802ed2fd70

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BUGCHECK_STR:  0x9C_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: 5da

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 7e

CPU_STEPPING: 5

CPU_MICROCODE: 6,7e,5,0 (F,M,S,R)  SIG: 32'00000000 (cache) 32'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

ANALYSIS_SESSION_HOST:  RIBOTOP

ANALYSIS_SESSION_TIME:  02-09-2020 13:31:45.0354

ANALYSIS_VERSION: 10.0.18362.1 x86fre

BAD_STACK_POINTER:  ffffca802ed2fd38

LAST_CONTROL_TRANSFER:  from fffff801325a69f1 to fffff801327c14e0

STACK_TEXT:  

ffffca802ed2fd38 fffff801325a69f1 : 000000000000009c 0000000000000000 ffffca802ed2fd70 0000000000000000 : nt!KeBugCheckEx

ffffca802ed2fd40 fffff801325a6f7d : 0000000000000008 ffffca802ed300b0 0000000000000000 0000000000000000 : hal!HalpMcaReportError+0x11d

ffffca802ed2fea0 fffff801325a5fc8 : 0000000000000000 ffffca802ed30130 0000000000000000 0000000000000000 : hal!HalpMceHandlerWithRendezvous+0x131

ffffca802ed2fed0 fffff801325a71a7 : ffff9e8c16e4b770 0000000000000000 0000000000000000 0000000000000000 : hal!HalpHandleMachineCheck+0x5c

ffffca802ed2ff00 fffff801328a4a20 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : hal!HalHandleMcheck+0x37

ffffca802ed2ff30 fffff801327d04ba : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiHandleMcheck+0x10

ffffca802ed2ff60 fffff801327d0171 : 0000000000000000 0000000000000000 000001fe45e38fd0 0000000000000000 : nt!KxMcheckAbort+0x7a

ffffca802ed300a0 00007ffa3f428bfe : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiMcheckAbort+0x271

0000002841dff358 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ffa`3f428bfe

THREAD_SHA1_HASH_MOD_FUNC:  b46dc70a8e24a9612cb7dc40f2f8add307665889

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  1aaebafe110301df574aec7d6404bb7a954e3562

THREAD_SHA1_HASH_MOD:  3756a1c73a4a325cf803599b93443fef6f75c405

FOLLOWUP_IP: 

nt!KiHandleMcheck+10

fffff801328a4a20 0fb70513fa2c00  movzx   eax,word ptr [nt!KiSpeculationFeatures+0x2 (fffff80132b7443a)]

FAULT_INSTR_CODE:  1305b70f

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  nt!KiHandleMcheck+10

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4f6eba0

IMAGE_VERSION:  10.0.18362.592

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  10

FAILURE_BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck

BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck

PRIMARY_PROBLEM_CLASS:  0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck

TARGET_TIME:  2020-02-08T13:14:04.000Z

OSBUILD:  18362

OSSERVICEPACK:  592

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  1972-08-22 02:24:00

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  3460

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9c_genuineintel_stackptr_error_nt!kihandlemcheck

FAILURE_ID_HASH:  {f10d6786-a78f-4993-4f62-7de145ea1ce2}

Followup:     MachineOwner

---

Answer 1

potrebbe trattarsi di un problema hardware

in che circostanze avviene l'errore?

bisogna testare, in ordine

i dischi rigidi

la memoria RAM

per i primi segui qui

https://angolodiwindows.com/2018/07/come-contro...

Nota: questo è un sito Web non Microsoft. La pagina è di mia proprietà, sono un Microsoft MVP e garantisco che le informazioni sono il più possibile accurate e sicure. Fai attenzione agli annunci sul sito che possono pubblicizzare prodotti frequentemente classificati come PUP (Prodotti potenzialmente indesiderati). Cerca accuratamente qualsiasi prodotto pubblicizzato sul sito prima di decidere di scaricarlo e installarlo.

Answer 2

qua trovi gli ultimi 3, gli altri sono andati persi dopo che ho fatto la reinstallazione

https://1drv.ms/u/s!AiwXhzLFtj-LaYH5glqkyBLtbz8?e=mBxKGp

grazie

Answer 3

Puoi caricare direttamente i file dump nel tuo onedrive e condividerli?

Answer 4

Ciao Elvis,

grazie per la risposta, ho provato sia con antivirus (di microsoft) abilitato che disabilitato e avviene in entrambi i casi. Non ho altri antivirus.

non sono riuscito ad identificare le circostanze, mi sembrano casuale, l'unica cosa che ho notato è che avviene spesso se apro molti video su youtube, ma avviene anche quando ho solo una pagina aperta.

ho già seguito gli step del wiki, ho effettuato la reinstallazione in PLACE ma non è cambiato nulla.

grazie

Answer 5

Ciao ribbo,
Sono qui per aiutarti. In che circostanze avviene l'errore? Antivirus in uso?

Segui i primi 5 passaggi di questo wiki

https://answers.microsoft.com/it-it/windows/wik...

Fai sapere
Elvis