Critical Error Kernel-Power

Question

Buongiorno,

Vi contatto perchè su due pc HP, uno che ha 3 anni di vita e uno appena acquistato, continuano a ripetersi errori critici con blue screen. HP ha sostituito la scheda madre del primo pc ma non è cambiato nulla, l'errore si è verificato di nuovo dopo la sostituzione. Vi chiedo quindi di fornirmi il supporto necessario alla risoluzione del problema. Vi chiedo cortesemente di rispondermi entro oggi perchè altrimenti devo restituire il pc nuovo per sostituzione entro domani. Di seguito i dettagli dell'errore:

---

System

			-	Provider	<br>	---	---	<br><br><br>				[ Name]	Microsoft-Windows-Kernel-Power	<br>	---	---	---	---	---	<br><br><br><br>				[ Guid]	{331c3b3a-2005-44c2-ac5e-77220c37d6b4}	<br>	---	---	---	---	---

				EventID	41	<br>	---	---	---

				Version	9	<br>	---	---	---

				Level	1	<br>	---	---	---

				Task	63	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000400000000002	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br>				[ SystemTime]	2024-10-08T07:28:38.1267882Z	<br>	---	---	---	---	---

				EventRecordID	30111	<br>	---	---	---

				Correlation	<br>	---	---

			-	Execution	<br>	---	---	<br><br><br>				[ ProcessID]	4	<br>	---	---	---	---	---	<br><br><br><br>				[ ThreadID]	8	<br>	---	---	---	---	---

				Channel	System	<br>	---	---	---

				Computer	PrincesseLEX	<br>	---	---	---

			-	Security	<br>	---	---	<br><br>				[ UserID]	S-1-5-18	<br>	---	---	---	---	---

-	EventData

		BugcheckCode	159

		BugcheckParameter1	0x3

		BugcheckParameter2	0xffffe7884e5cb360

		BugcheckParameter3	0xffff8709856bf738

		BugcheckParameter4	0xffffe7885b219010

		SleepInProgress	0

		PowerButtonTimestamp	0

		BootAppStatus	0

		Checkpoint	16

		ConnectedStandbyInProgress	true

		SystemSleepTransitionsToOn	27

		CsEntryScenarioInstanceId	81

		BugcheckInfoFromEFI	false

		CheckpointStatus	0

		CsEntryScenarioInstanceIdV2	81

		LongPowerButtonPressDetected	false

		LidReliability	false

		InputSuppressionState	0

		PowerButtonSuppressionState	0

		LidState	1

Answer 1

ciao Princesse Dell'Oca

Gli errori Kernel-Power è un errore hardware. Non lo risolverai con un'impostazione di Windows.