Account non valido MFA

Question

Quando accedo a un account ".onmicrosoft" mi chiede di fare la procedura per mettere MFA... Quando sul cellulare do conferma per attivarlo mi da errore: "the account you're trying to add is not valid at this time. Contact your admin to fix this issue (uniqueness validation)"

Answer 1

Is this a Microsoft Business account? If yes, then you may want to contact the Business Support team.

You can try these links:

a. Find Microsoft 365 for business support phone numbers by country or region https://learn.microsoft.com/microsoft-365/admin/support-contact-info?view=o365-worldwide

b. Get support for Microsoft 365 for business https://learn.microsoft.com/microsoft-365/admin/get-help-support?view=o365-worldwide

c. Contact Microsoft Azure Support https://support.microsoft.com/help/2315e669-8b1f-493b-5fb1-d88a8736ffe4

d. Global Customer Service phone numbers https://support.microsoft.com/help/c0389ade-5640-e588-8b0e-28de8afeb3f2

2. I was also able to find this information for you -->

MFA User Registration Issue https://learn.microsoft.com/en-us/answers/questions/1296807/mfa-user-registration-issue

-Amit

Answer 2

Hi Amìt, the account that i'm trying to connect to is from my clients, when I try to do the MFA, the microsoft authenticator shows the error "the account you're trying to add is not valid at this time", I'm wondering what is causing the issue

Answer 3

Hi Service T,

If this is a work account, then the IT Team at your work will be best to assist with this issue.

Let us know if you have any further questions. -Amit