Word continua a non rispondere

Question

Ciao, è da una settimana che provo ad usare Word (versione 2508 Build 16.0.19127.20192) ma appena modifico qualcosa all'interno del documento l'applicazione smette di rispondere. Ho provato ad utilizzare Word in modalità provvisoria e a ripristinare Office, ma il problema permane. Come posso risolvere? Grazie

Answer 1

Hi Laura,

Thank you for reaching out, and I’m sorry to hear about the trouble you’ve been having with Word. Based on what you've described, I suggest a few additional steps that may help resolve the issue:

1. Check for Add-ins

Sometimes third-party add-ins can cause Word to freeze. Try disabling them:

• Open Word in Safe Mode again (Win + R, then type winword /safe)

Go to File > Options > Add-ins

At the bottom, select COM Add-ins and click Go

Uncheck all add-ins and restart Word normally

2. Update Office

Ensure you have the latest updates installed:

Go to File > Account > Update Options > Update Now

3. Repair Office (Online Repair)

If you’ve tried Quick Repair, try the more thorough Online Repair:

Go to Control Panel > Programs > Programs and Features

Select Microsoft Office, then click Change

Choose Online Repair and follow the prompts

4. Check for Conflicting Software

Antivirus or other background applications can interfere with Office. Try temporarily disabling them to see if Word behaves differently.

5. Create a New User Profile

• Try creating a new user profile, as corrupted profiles can cause persistent issues.
• You can also uninstall and reinstall Office to completely remove any lingering configuration problems.
• Lastly, check if the issue is tied to a specific document—sometimes a single corrupted file can trigger repeated crashes.

In case things still don’t work out, feel free to share an update, I’ll be happy to assist further.

Best regards,

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