Cannot connect to Windows Store (Windows 8.1, 8, RT and Pro)
While updating the last of my devices to Windows 8.1, I received the following message when accessing the Windows Store. We weren't able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again. I attempted to perform the tasks (as referenced below) but none worked for me, so in line with my last post on accessing the internet, here's a few alternatives to the many out there on connecting to the store.
1. Choose Settings on the Charms menu
2. Choose Change PC settings "In Your account the following may be displayed"
If it requires account verification, click verify to enter current password
If verification is not displayed, choose Disconnect.
Note: Be sure to backup your recovery key before switching to a local account
3. After backing up your recovery key, choose skip backup.
4. Enter Current password and select Next
You'll be asked to create a local account, enter the following:
User name
Password
Reenter password
Password hint
5. Select Next
6. Select Sign out and finish
Your computer will prepare and sign out, sign in with the information you entered in the local account.
7. Go back to Accounts and select Connect to a Microsoft account under Your account. It would ask you to Sign in to your Microsoft account, Click Next.
You may have to enter a code to verify identity, ensure your phone number and/or email is correct on your Microsoft account profile
8. Select Next on SkyDrive
9. Select Switch to switch to a Microsoft account from a local
References:
https://helpdeskgeek.com/windows-8/fix-windows-8-we-werent-able-to-connect-to-the-store-error/
https://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/
Update 01/07/2014: For those who are having problems check this KB if it applies to you https://support.microsoft.com/kb/2787623/EN-US leave a comment to reach out to me.
Comments
Anonymous
January 01, 2003
again stopped workingAnonymous
January 01, 2003
you are great ,worked for me ,thank you!!!!!Anonymous
January 01, 2003
It didn't work for me either.Anonymous
January 01, 2003
Thank you so much, it worked for meAnonymous
January 01, 2003
thank youAnonymous
November 16, 2013
that's not workAnonymous
November 20, 2013
Tried That Does not Work for this error.Anonymous
November 25, 2013
It worked for me. thank uAnonymous
November 25, 2013
The comment has been removedAnonymous
November 27, 2013
didnt work.. frustratingAnonymous
January 21, 2014
didn't work ever since i got windows 8.1 everything has not been working rightAnonymous
April 01, 2014
Did not work at all for meAnonymous
April 24, 2014
The comment has been removedAnonymous
July 09, 2014
The comment has been removedAnonymous
July 09, 2014
Fix after latest windows update and uninstall these software , bitvise, proxifier, bluescreen viewer, everything (name of software) . So i don't know what cause.Anonymous
July 15, 2014
I have encountered the same error in my VDI environment, non of the above worked. However, the comments from bagas gave me a hint. In VDI, disabling Windows Update is a standard optimization practice. And yes, after enabling the Windows Update service back, the error disappeared.Anonymous
July 15, 2014
Switching from a Microsoft account to local account worked for me with these steps:
Charms
Change PC Setttings
Users
Switch to local account
Enter info, logs out, login to local account
Go to Windows start menu
Go to Windows Store
Select Update to Windows 8.1Anonymous
July 31, 2014
Guys the solution is very simply. All you have to do is change you date and time on you Surface device to the correct date and time. After that all issues regarding connectivity to the store and signing in to you Microsoft Account will be gone.Anonymous
August 07, 2014
didn't workAnonymous
September 15, 2014
I Love you Kwame Tawiah. Your Comment Solved my all Problems... thankyou.Anonymous
November 25, 2014
Thanks, It worked.. I think the problem comes when we access the windows store without first creating Microsoft account..Anonymous
December 06, 2014
when I am going to install any app through store it ask for Microsoft account when I sign in it says purchase couldn't complete error code 0x800704726Anonymous
December 16, 2014
Just another scandal from Microsoft. Are they helping those who cannot connect? WhateverAnonymous
January 23, 2015
None of the above worked for me. My problem was fixed by just installing the updates :)Anonymous
March 04, 2015
The comment has been removedAnonymous
March 08, 2015
IT DOES NOT WORK AGAINAnonymous
March 10, 2015
The comment has been removedAnonymous
March 11, 2015
The comment has been removedAnonymous
April 20, 2015
The comment has been removedAnonymous
June 14, 2015
In my case it was caused by incomplete user and program data migration to other disk than windows system disk.
One of suggested corrective actions:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.XML Add-AppxPackage
returned:
Deployment failed with HRESULT: 0x80073CFE
According to https://msdn.microsoft.com/en-us/library/hh973484.aspx this means:
"The package repository is corrupted.
You may get this error if the folder referenced by this registry key doesn't exist or is corrupted:
HKLMSoftwareMicrosoftWindowsCurrentVersionAppxPackageRepositoryRoot"
I corrected the disk letter in the entry, and winstore got started.Anonymous
June 28, 2015
Sorry sir not working i need immediate assistance plz...!!!Anonymous
July 23, 2015
go to C:Users\AppDataLocalPackages(winstore folder) and cut all folders.
then open up cmd and run this as admin powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.XMLAnonymous
August 30, 2015
How can i open my accontAnonymous
September 27, 2015
nothing worksAnonymous
October 01, 2015
I will NEVER EVER again buy a Surface Pro, this is ridiculousAnonymous
October 05, 2015
not working