Nota
L'accesso a questa pagina richiede l'autorizzazione. È possibile provare ad accedere o modificare le directory.
L'accesso a questa pagina richiede l'autorizzazione. È possibile provare a modificare le directory.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Apr 30, 2025 |
Jul 2025 |
Business value
By connecting the Teams Phone numbers with Dynamics 365 Contact Center, businesses integrate their existing Teams Phone system without the need to configure a separate telephone setup. Customers can use the broad geographic reach of Teams calling capabilities through calling plans available in 36 countries, Operator Connect in 96 countries, and Direct Routing globally. Also, it eliminates the need for customers to bring their own Azure Communication Services resource.
Feature details
With this feature, organizations can use their Teams Phone system with the voice channel configuration:
- Enable the voice channel in Copilot Service admin center.
The key steps in the Teams admin center (via PowerShell) include:
- Get phone numbers and configure them in Teams admin center
- Link phone numbers to individual Teams Resource Accounts
- Connect the Teams Resource Accounts to the Dynamics 365 app
In Copilot Service admin center, you can synchronize phone numbers from Teams with Dynamics 365 by using the sync option on the Teams phone system tab of the Manage telephony pane.
Some of the key features include:
- Teams emergency calling (E911).
- Early media support for customer service representative initiated outbound call.
