Microsoft eCDN Support

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If you're experiencing difficulties, we first recommend consulting our Troubleshooting eCDN performance issues documentation. We've found that our customers can quickly self-resolve most of their inquiries using the troubleshooting guide we provide in the article.

If you still need help after consulting the troubleshooting guide, please use the following instructions to create a case.

  1. Go to M365 admin center or Teams Admin Center

  2. Select the "Help & support" headset icon, at the bottom right

    A screenshot of the CSS support widget.

  3. Under "How can we help?" type "ecdn" and select Microsoft Teams eCDN

    A screenshot of a text field.

  4. Several extra resources are displayed

  5. If no option matches your issue, select the "Contact Support" button

  6. Fill in your details such as name, contact information, problem description, and attach any screenshot you'd like a support engineer to review

  7. Submit the case by clicking "Contact me"

  8. A support engineer will review your case and be in touch soon