Requisiti di sistema per System Center Service Manager

Questo articolo illustra in dettaglio i requisiti di sistema per System Center 2022 - Service Manager (SM).

Nota

A differenza delle versioni precedenti, per SM 2022, non è necessario installare manualmente gli strumenti / del Visualizzatore reportdi Microsoft CLR per SQL Server 2014 come prerequisito.

Requisiti di sistema per System Center 2022 - Service Manager

Le sezioni seguenti descrivono le indicazioni generali sulle prestazioni e sulla scalabilità per SM 2022 e consigliano le configurazioni hardware per vari carichi di lavoro. Poiché System Center 2022 è progettato per essere flessibile e scalabile, i requisiti hardware per scenari specifici possono essere diversi dalle linee guida presentate qui.

Limiti di capacità per Service Manager

Leggere Configurazioni per gli scenari di distribuzione per informazioni sui limiti di capacità testati per Service Manager.

Coesistenza supportata

Per semplificare gli aggiornamenti, è possibile usare Service Manager connettori 2022 con i componenti di System Center seguenti.

• System Center 2019/2022 Virtual Machine Manager
• System Center 2019/2022 Orchestrator
• System Center 2019/2022 Operations Manager
• System Center 2019/2022 Configuration Manager (solo durante lo scenario di migrazione)
• Versioni di System Center Configuration Manager CB
  • 1511, 1602, 1606, 1710, 1802, 1806 e 2103, 2107

Hardware

Server	Processore (min.)	Processore (cons.)	RAM (min.)	RAM (cons.)	Spazio su disco rigido (min.)	Spazio su disco rigido (cons.)
server di gestione Service Manager	CPU 4 core 2,66 GHz	CPU 4 core 2,66 GHz	8 GB	8 GB	10 GB	10 GB
database Service Manager	CPU 8 core 2,66 GHz	CPU 8 core 2,66 GHz	8 GB	32 GB	80 GB	80 GB
Service Manager server di gestione Data Warehouse	CPU 4 core 2,66 GHz	CPU 4 core 2,66 GHz	8 GB	16 GB	10 GB	10 GB
database Service Manager Data Warehouse	CPU 8 core 2,66 GHz	CPU 8 core 2,66 GHz	8 GB	32 GB	400 GB	400 GB
console Service Manager	CPU 2 core 2 GHz	CPU 2 core 2 GHz	4 GB	4 GB	10 GB	10 GB
Portale self-service (autonomo) di Service Manager	CPU 4 core 2,66 GHz	CPU 8 core 2,66 GHz	8 GB	16 GB	80 GB	80 GB
Portale self-service + Server di gestione secondario (consigliato) di Service Manager	CPU 8 core 2,66 GHz	CPU 8 core 2,66 GHz	16 GB	32 GB	80 GB	80 GB

Requisiti software

Componente	Requisito
Server di gestione di Service Manager	Il server di gestione deve: ADO.NET Aggiornamento di Data Services per .NET Framework 3.5 SP1 per Windows Server; SQL Server client nativo Il server di gestione deve essere installato in un'edizione a 64 bit di Windows.
Server di gestione del data warehouse	Il server di gestione del data warehouse richiede SQL Server Native Client Il server di gestione del data warehouse deve essere installato in un'edizione a 64 bit di Windows.
Database di Service Manager/data warehouse	I database Service Manager o data warehouse richiedono: SQL Server Reporting Services (SSRS); SQL Server oggetti gestione analisi. Le impostazioni delle regole di confronto di SQL Server e Analysis Services devono essere le stesse per i computer in cui sono ospitati il database di Service Manager, il database del data warehouse, il database di Analysis Services e il database di Reporting Services.
Console di Service Manager	La console richiede: Microsoft Excel per visualizzare i cubi di dati OLAP nel computer console; ADO.NET Aggiornamento di Data Services per .NET Framework 3.5 SP1 per Windows Server; SQL Server oggetti gestione analisi. La console può essere installata in edizione a 64 bit di Windows.
Portale self-service	Il server del portale di Self-Service richiede: server Windows 2016 o versioni successive; ruolo IIS e ASP.NET 4.5 abilitato; SQL Server oggetti gestione analisi. Aggiungere il computer server allo stesso dominio in cui è in esecuzione il servizio SDK di Service Manager. Idealmente, nel server primario o secondario.
Computer con self-service	Il portale self-service richiede una risoluzione dello schermo superiore a 1024 x 768. Browser supportati: Microsoft Edge, Microsoft Internet Explorer 10 e 11, Mozilla Firefox 42 e versioni successive, Google Chrome 46 e versioni successive.
SQL Server Reporting Services	In una topologia di distribuzione in cui il computer che ospita SSRS non è nello stesso computer che ospita il server di gestione del data warehouse, è necessario aggiungere Microsoft.EnterpriseManagement.Reporting.Code alla global assembly cache. Informazioni sui passaggi manuali.

Note aggiuntive

• Operations Manager - Service Manager è in grado di importare avvisi ed elementi di configurazione da un ambiente di Operations Manager. Informazioni sull'installazione di Service Manager e Operations Manager nello stesso ambiente. È possibile creare un data mart per Operations Manager.

• Configuration Manager: Service Manager può importare elementi di configurazione da un ambiente Configuration Manager.

• Requisiti di rete: per visualizzare i contenuti esterni dall'interno dei file di caratteristiche del caso, i computer che ospitano la console di Service Manager devono avere accesso a Internet, direttamente o attraverso un server proxy.

• Server SMTP: è necessario avere accesso a un server SMTP (Simple Mail Transfer Protocol) per usare la funzionalità di notifica e per la creazione di eventi imprevisti tramite posta elettronica.

• Modalità provvisoria di Windows: Service Manager non funziona e i servizi usati da Service Manager non iniziano se Windows Server è in esecuzione in modalità sicura. Se si tenta di avviare manualmente i servizi di Service Manager quando è attiva la modalità sicura, l'avvio dei servizi non riesce e viene scritto un errore nel registro eventi.

Requisiti di SQL Server

Microsoft SQL Server ospita i database creati da System Center - Service Manager. Inoltre, System Center 2022 - Service Manager richiede SQL Server Analysis Services (SSAS) per usare i cubi OLAP (Microsoft Online Analytics Processing). SQL Server Reporting Services (SSRS) è necessario per supportare system Center 2022 - report Service Manager.

Usare queste informazioni per valutare se l'ambiente SQL Server è pronto per supportare l'installazione o l'aggiornamento a System Center 2022. Usare queste informazioni se si distribuiscono uno o più componenti di System Center.

Nota

Durante l'installazione, selezionare SQL Server ricerca full-text nei computer che eseguono SQL Server che ospiteranno i database Service Manager e data warehouse.

Supporto della versione di SQL Server

Nota

• SM non supporta la modalità tabulare della modalità SSAS. Selezionare la modalità SSAS come multidimensionale durante l'installazione di SQL Server.
• Per le versioni supportate di SQL, usare i Service Pack attualmente supportati da Microsoft.
• Service Manager 2022 supporta SQL 2019 con CU8 o versioni successive. Tuttavia, non supporta SQL 2019 RTM.
• Con SQL 2019 (CU8 o versione successiva), usare ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.

Service Manager	SQL Server 2017	SQL Server 2019 con aggiornamento cumulativo 8
Database di Service Manager/data warehouse	•	•

Nota

System Center 2022: Service Manager non supporta il parametro MultiSubnetFailover. Questo parametro non viene usato in System Center 2022 : Service Manager stringhe di connessione.

Consentire gli aggiornamenti

Per installare o eseguire l'aggiornamento a System Center 2022 - Service Manager, i computer che eseguono SQL Server i database host devono essere configurati per consentire gli aggiornamenti. Se gli aggiornamenti non sono consentiti, System Center 2022 - Service Manager installazione non verrà completato e verrà visualizzato il messaggio di errore seguente nella fase Di creazione del database dell'installazione:

Errore durante l'esecuzione di un'azione del cliente: _ExecuteSqlScripts. Il tentativo di aggiornamento non è riuscito prima di apportare modifiche permanenti. È stato eseguito il rollback allo stato originale del sistema. Dopo aver effettuato le correzioni, è possibile riprovare a eseguire l'aggiornamento per questo ruolo.

È possibile verificare lo stato di allow updates su SQL Server eseguendo la seguente stored procedure da SQL Server Management Studio:

sp_configure 'allow updates'

Nella tabella dei risultati esaminare il valore per run_value. Se il valore di esecuzione è 1, impostarlo su 0 con la stored procedure seguente e quindi eseguire di nuovo il programma di installazione.

sp_configure 'allow updates',0 reconfigure with override

Considerazioni sui gruppi di disponibilità AlwaysOn per i database di Service Manager

SQL Server funzionalità Gruppi di disponibilità AlwaysOn è supportata da System Center 2022 - Service Manager.

Per altre informazioni sull'installazione di Service Manager con gruppi di disponibilità AlwaysOn, vedere qui.

Aggiornamento a SQL 2017

Nei passaggi seguenti sono riportate informazioni sull'aggiornamento a SQL 2017.

Nota

Il processo di aggiornamento a SQL 2017 disinstalla i servizi di creazione di report; assicurarsi di eseguire la migrazione dei report necessari, ad esempio database di creazione di report di backup e chiavi di crittografia.

Usare la procedura seguente per eseguire l'aggiornamento da SQL 2016 a 2017:

1. Eseguire l'aggiornamento a SQL 2017.
2. Installare SQL 2017 Reporting Services (SSRS), avviare gestione configurazione di Reporting Services per usare il database di report esistente e ripristinare le chiavi di crittografia. Configurare l'URL del servizio Web e l'URL del portale Web.
3. Usare gli stessi valori per la directory virtuale del servizio Web ReportServer e l'URL del portale Web che si usavano prima di avviare il processo di aggiornamento a SQL 2017.
4. Configurare SSRS in base ai dettagli condivisi qui.
5. [Facoltativo] Per abilitare la sicurezza rigorosa di CLR, eseguire lo script seguente in ognuno dei database Service Manager. Per impostazione predefinita, CLR Strict Security è disabilitato dopo l'aggiornamento a SQL 2017.

Eseguire l'aggiornamento a SQL 2019

I passaggi seguenti forniscono informazioni sull'aggiornamento a SQL 2019.

Nota

• È necessario usare l'aggiornamento cumulativo 8 (CU8) o versione successiva con SQL 2019.
• Usare ODBC 17.3 a 17.10.4.1 e MSOLEDBSQL 18.2 a 18.6.6.
• Il processo di aggiornamento a SQL 2019 disinstalla i servizi di creazione di report; assicurarsi di eseguire la migrazione dei report necessari, ad esempio database di creazione di report di backup e chiavi di crittografia.

Seguire questa procedura per eseguire l'aggiornamento da SQL 2017 a 2019:

1. Eseguire l'aggiornamento a SQL 2019.
2. Installare SQL 2019 Reporting Services (SSRS), avviare gestione configurazione di Reporting Services per usare il database di report esistente e ripristinare le chiavi di crittografia. Configurare l'URL del servizio Web e l'URL del portale Web.
3. Usare gli stessi valori per la directory virtuale del servizio Web reporting server e l'URL del portale Web precedente all'avvio del processo di aggiornamento per SQL 2019.
4. Configurare SSRS in base ai dettagli condivisi qui.
5. [Facoltativo] Per abilitare la sicurezza rigorosa di CLR, eseguire lo script seguente in ognuno dei database Service Manager. Per impostazione predefinita, la sicurezza rigorosa CLR viene disabilitata dopo l'aggiornamento a SQL 2019.

Abilitare la sicurezza rigorosa di CLR

facoltativo. Usare lo script seguente per abilitare la sicurezza rigorosa di CLR.

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
set @Hash1 = HASHBYTES(N'SHA2_512', 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00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002000000c000000603b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000);
set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash1
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
END
GO

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
set  @Hash = HASHBYTES(N'SHA2_512', 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set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
END
GO

Sistema operativo server

Sono supportate le versioni seguenti del sistema operativo Windows Server.

Componente System Center	Windows Server 2019 Standard, Datacenter	Windows Server 2019 Server Core	Windows Server 2022 Standard, Datacenter	Windows Server 2022 Server Core
server di gestione Service Manager	•	•	•	•
Service Manager server di gestione Data Warehouse	•	•	•	•
Database o database del data warehouse di Service Manager	•	•	•	•
Portale self-service (HTML 5) di Service Manager	•	•	•	•

Sistema operativo client

Le versioni seguenti del sistema operativo client Windows sono supportate per la console di Service Manager.

Componenti lato client di System Center	Windows Server® 2019 Standard, Datacenter Enterprise	Windows Server® 2022 Standard, Datacenter	Windows 10	Windows 11
console Service Manager	•	•	•	•

Versioni .NET supportate

Le versioni seguenti di .NET sono supportate per Service Manager.

Componente System Center	.NET 3.5 SP1	.NET 4	.NET 4.5	.NET 4.5.1	.NET 4.5.2	.NET 4.6	.NET 4.6.1	.NET 4.7	.NET 4.8
server di gestione Service Manager	•			•		•	•	•	•
Service Manager server di gestione Data Warehouse	•			•		•	•	•	•
console Service Manager	•			•		•	•	•	•
Service Manager portale Self-Service	•			•		•	•	•	•

Versioni di PowerShell supportate

Le versioni seguenti di PowerShell sono supportate per Service Manager.

Componente di System Center	Windows PowerShell 4.0	Windows PowerShell 5.0
console Service Manager	•	•
server di gestione Service Manager	•	•
Service Manager server di gestione Data Warehouse	•	•

Passaggi successivi

• Per informazioni sulle edizioni retail e selezionate di Service Manager e sull'effetto della selezione dell'installazione di valutazione di 180 giorni su queste due edizioni, vedere Service Manager edizioni.
• Per informazioni sui limiti testati di Service Manager, vedere Configurazioni per gli scenari di distribuzione.
• Leggere le informazioni sulle prestazioni dell'hardware di Service Manager.