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New SCSM Portal is running fine locally on Portal server but remote users get HTTP 500 Error

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If the new HTML based SCSM Self Service Portal is NOT installed on a SCSM management server, you can run the portal locally but remote users get “HTTP 500 Internal Server Error”. The reason is because the portal is configured to connect to a remote SCSM management server.

You have 2 options.

  1. Either install Secondary SCSM Management Server on the same server as Portal. Details: https://technet.microsoft.com/en-us/library/hh914182.aspx

    Then change SDK server name to localhost or the current server name. Details: https://blogs.msdn.com/b/scstr/archive/2016/01/02/server-error-in-application-after-installing-new-scsm-self-service-portal.aspx

  2. Or enable Basic Authentication. You can find the details at the “Stand-Alone Self Service Portal Deployment” section in New Self Service Portal Deployment Scenarios and Troubleshooting article.

Basically you need to

  • Enable Basic Authentication
  • and Disable Windows Authentication.

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Please read the article mentioned above about the SSL warning.

Thanks
Kubilay Hüsmenoğlu