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Enable Windows Error Reporting

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Applies To: Dynamics CRM 2013

If you want to send error reports to Microsoft that are generated from the Microsoft Dynamics CRM web application, you must enable Windows Error Reporting (WER) on the computer where Microsoft Dynamics CRM Server 2013 is running. Similarly, to send reports generated from CRM for Outlook, WER must be enabled where Microsoft Office Outlook is running.

Enable WER for the CRM web application

  1. On the computer where Microsoft Dynamics CRM Server 2013 is running, start Server Manager. On Windows Server 2008, in the Resources and Support area, click Configure Windows Error Reporting. On Windows Server 2012, click Local Server, and then in the summary pane, click Off next to Windows Error Reporting.

  2. Select one of the following options:

    • Yes, automatically send detailed reports

    • Yes, automatically send summary reports

    For more information about these options, see the Windows Server Help.

Enable WER for CRM for Outlook

  1. On the PC where CRM for Outlook is installed, in Control Panel, click Action Center > Change Action Center settings > Problem Reporting Settings.

  2. Select one of the following options.

    • Automatically send summary reports

    • Automatically check for solutions and send additional report data, if needed

    For more information about these options, click What information is sent? on the Problem Reporting Settings page.

Note

You can also configure this setting for users by using Group Policy. For more information about WER and Group Policy, see the Windows Server Help.

Turn on automatic web application error reporting for the organization

  1. In the Microsoft Dynamics CRM client application go to Settings > System > Administration > Privacy Preferences.

  2. In the Privacy Preferences dialog box, on the Error Reporting tab, select Specify the Web application error notification preferences on behalf of users.

  3. Select the option Automatically send an error report to Microsoft without asking the user for permission, and then click OK. For more information about these options, click View Privacy Statement on the Privacy Preferences dialog box.

See Also

Operating Guide for Microsoft Dynamics CRM 2013 (on-premises)
Monitor and troubleshoot Microsoft Dynamics CRM

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