This article contains frequently asked questions about IT Health, a feature that gives you the ability to directly self-serve on Services Hub to understand what you've purchased and had delivered against your current support agreement(s), without requiring your CSAM to manually generate your Customer Proof of Delivery (CPOD) report.
If you can't find an answer to your question, use the feedback button to let us know so we can consider adding your question to this article.
Customer Activity access and management
Who can see Customer Activity? Can everyone see all of the agreement information?
At this time, Services Hub administrators have default access to the Customer Activity page. These administrators can also use the Manage Users section to assign other users the Customer Activity role so those users can also see the Customer Activity page.
As a manager, can I see what education my directs have completed?
No. You can't view the activities consumed at a team level.
General Customer Activity FAQs
When is information on the Customer Activity page updated?
The information on the Customer Activity page is directly pulled from our source systems when each time you navigate to the page.
What does "Education Consumed" mean?
"Education Consumed" shows you the educational activities your organization or workspace has started.
What should I do if the Customer Activity page has incorrect information?
If you have questions or concerns about your Customer Activity page contents, open a support request.