Trouble on a PC, Mac, laptop, or netbook? Start here!

Most issues in TakeLessons Classroom can be resolved by following these steps:

1. Use one of our supported devices

• Operating System:
  • PC: Windows 7 or newer with the latest updates installed
  • Mac: Mac OS X 10.8 (Mountain Lion) or newer with the latest updates installed
• Processor: Intel Dual-core 2.4GHz or faster (2GB of RAM recommended)
• Video Card: at least 64MB of video memory
• Sound Card: at least 16-bit

2. Use a reliable internet connection that’s 3.5 Mbps or faster

• If possible, use an ethernet cable connected directly to your router.
• DON’T use your mobile device as a hotspot internet connection for TakeLessons Classroom.
• Learn more about internet connections for TakeLessons Classroom

3. Use a supported browser

• We strongly recommend using an up to date version of the Google Chrome browser for the best experience, you can download it here.
• Follow the instructions to install Google Chrome.
• Leave your classroom in your other browser, and open Google Chrome.
• Re-join your classroom by logging into to your TakeLessons account and clicking the Join button from your Dashboard or Schedule tab.

4. Refresh your browser

• You’ll be prompted to enable your camera and microphone again.

5. Enable your camera and microphone in Google Chrome

• Once you’ve joined your classroom in Google Chrome, click Enable my Camera and Microphone.
• Test your camera and microphone.
• In your classroom, click on the camera icon.
• Make sure the correct devices are selected.

6. Clear your cache and browsing history

• After you clear your cache, refresh your browser.

Still having trouble? Contact Student Support.