다음을 통해 공유

회사 계정으로 로그인 불가 현상

승혁 임 0 평판 포인트
2024-08-09T04:16:50.1533333+00:00

회사 계정으로 2단계 인증을 통해 로그인할 수 있도록 제 휴대폰에 Authenticator라는 앱을 설치해 인증을 받고 로그인할 수 있도록 설정해두었습니다.

근데 이 앱에 대한 백업을 받지 않고, 휴대폰을 공장 초기화를 해버려서 앱에 Authenticator 앱을 설치해서 2단계 인증을 받으려고 해도 코드를 받지 못해 로그인이 불가능합니다.

이 2단계 인증을 어떻게 해제 못할까요?

빠른 답변 부탁드립니다.

Windows 10
Windows 10
개인용 컴퓨터 및 태블릿에서 실행되는 Microsoft 운영 체제입니다.
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  1. Neuvi Jiang 1,450 평판 포인트 Microsoft 공급업체
    2024-08-09T08:03:49.2633333+00:00

    Hi 승혁 임,

    Thank you for posting in the Q&A Forums.

    1. Using alternate authentication methods

    First, check if you have set up an alternate authentication method other than the Authenticator app, such as an SMS verification code or an email verification code. If so, you can use these methods to bypass the limitations of the Authenticator app.

    1. Contact IT support or an administrator

    If you are unable to log in via an alternate authentication method, then you will need to contact your work IT support team or account administrator. They should be able to help you reset or turn off your two-factor authentication settings. When contacting them, be prepared to provide proof of your identity and account information so they can verify your identity and help you resolve the issue.

    1. Accessing Microsoft Account Settings

    If you are using a Microsoft account for two-factor authentication and remember your account password, you can try to turn off two-factor authentication by accessing Microsoft's account settings directly. Here are the steps to do so:

    Visit the Microsoft support page or the relevant settings page.

    Sign in with your Microsoft account.

    Go to the Security Basics or similar security settings section.

    Select Advanced Security Options.

    In the Dual Authentication or Two-Factor Authentication section, you should be able to find the option to turn off this feature. Follow the instructions on the page.

    1. Consider using the no-password account option

    If you want to avoid similar problems in the future, consider using Microsoft's No Password Account option. This option allows you to use the Microsoft Authenticator app or another authenticator app to sign in without having to enter a password. To set up a passwordless account, follow these steps:

    In Microsoft Account Settings, find the No Password Account option.

    Follow the instructions on the page to configure your account to use a passwordless login.

    During the setup process, make sure you have backed up the data in the Authenticator app so that you can restore it if needed.

    Best regards

    NeuviJ

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.


  2. 승혁 임 0 평판 포인트
    2024-08-09T08:16:00.7233333+00:00
    1. There is no alternative Authentications.. only MFA.
    2. no one knows Administrator Account.
    3. I know my Company's Account and Password. But Because of MFA(Authentication Code), I Can't Access My Company's Account.
    4. If I retake Company's Account, I will set that way.
    5. Is There no Way? if i give company's account information, Could you set No MFA?
    댓글 0개 설명 없음

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