아크로니스로 맥북 복원 후 엣지브라우저가 안되네요

Question

재설치를 반복해도 증상은 마찬가지고 브라우져가 작동을 안하고 아래와 같은 메시지만 나옵니다. 사파리 및 크롬 브라우저는 정상 작동을 하는데 엣지 브라우저만 이런 증상이 나오네요. 오른 쪽 상단 마이크로소프트 로그인 메뉴에서 로그인은 되지만 프로필 사진은 나오지 않네요. 

Answer 1

Hello Ji,

Please kindly check the link below which had the same case as you. There are several methods done by other users that fixed the issue. You can try it on your end.

https://answers.microsoft.com/en-us/microsofted...

Please let me know if you need further assistance.

Keep safe always.

Sincerely,

Antonio

Answer 2

The situation is the same , though.

I don't understand why that problem occurs .

Answer 3

Hello Ji,

Sorry for the confusion on my previous answer.

Please see this link below on how to remove Microsoft Edge on MacOS:

https://www.thewindowsclub.com/uninstall-micros...

Then after you uninstall Edge, please download the new Edge on the link below and re-install.

https://www.microsoft.com/en-us/edge

Please let me know if you need further assistance.

Keep safe always.

Sincerely,

Antonio

Answer 4

Hi. Thank you for your tip of advise. but I am a macbook user. The problem occurs in Mac OS Catalina.

Answer 5

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Hello Ji,

I am Antonio, a Microsoft Community independent advisor, a Windows 10 and Microsoft office user like you. I hope I can help you on your concern.

Please try these steps:

Uninstall Microsoft Edge Chromium

1. Open an elevated command prompt by typing CMD in the Start Menu search field, right-clicking on Command Prompt when shown, and selecting 'Run as administrator.'
2. Now use the CD command to change to the folder associated with the latest version of Microsoft Edge that was installed. This folder is located under C:\Program Files (x86)\Microsoft\Edge\Application[version]\Installer. For example, if Edge 83.0.478.58 is installed, you would use the following command:

cd C:\Program Files (x86)\Microsoft\Edge\Application\83.0.478.58\Installer

3. When you are in the Edge folder, type the following command to uninstall the new Microsoft Edge and reinstall Edge Classic.

setup.exe --uninstall --system-level --verbose-logging --force-uninstall

You can now close the command prompt by typing exit and pressing enter.

After uninstalling the new Microsoft Edge, please download the new Microsoft Edge Chromium here - https://www.microsoft.com/en-us/edge and re-install it.

After installing, please check if the Microsoft Edge is now working properly.

You're response is highly appreciated. Please let me know if the issue is fixed, if not, we will find another way.

Please let me know if you need further assistance.

Keep safe always.

Sincerely,

Antonio