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Windows 업데이트 [업데이트 서비스에 연결할 수 없습니다] 문제

익명
2018-02-18T19:16:31+00:00

사진처럼 서비스에 연결할수 없다라고 하며  오류메시지가 나옵니다. 

전에도 이런적이 있었는데 다음날 다시 시도하면 정상적으로 되었으나 현재 4일 연속으로 이런 증상이있어 문제가 있는것 같아 문의드립니다.

가정용 Windows | Windows 10 | Windows Update

잠긴 질문. 이 질문은 Microsoft 지원 커뮤니티에서 마이그레이션되었습니다. 질문이 도움이 되었는지 여부에 대해 응답할 수는 있지만, 메모나 회신을 추가하거나 질문을 따를 수는 없습니다.

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정렬 기준: 가장 유용함
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  1. 익명
    2018-02-22T06:36:43+00:00

    작성해 주신 내용으로 판단 시 아직 해당 증상으로 불편함을 느끼시는 점 이해하며 해당 증상 적용되는 명확한 안내가 되지 못한 점도 양해드립니다.

    기존의 방법들이 증상 개선에 도움이 되지 않는 상황으로 판단 시 작성하고 인지하고 계신 내용처럼 예기치 못한 시스템 손상 및 오류 혹은 외부적 내부적인 원인으로 인하여 발생할 수 있을 거라 판단 됩니다. 해당의 상황에서 현재 클린설치를 계획 중이신 것으로 확인되나 혹시 개인 파일 및 프로그램 유지한 상태로 Windows 10 제품을 다시 설치하시길 원하시는 경우에는 아래 링크의 내용을 참조하여 진행하실 수 있는 옵션이 있습니다.

    ● Windows 10 인플레이스 방법(개인 파일 및 프로그램 유지한 상태로 Windows 다시 설치

    추가로 항상 Microsoft 제품을 사용 및 관심을 가져주셔서 감사드리며 언제든지 문의 사항이 있으시거나 도움이 필요하신 경우 부담 없이 Microsoft에 문의해 주시면 최대한 노력해서 도움을 드리겠습니다. 감사합니다.

    제시해 드린 답변이 도움 되었기를 바랍니다.

    상기 내용이 유용하였다면 유사한 문의를 겪고 계시는 다른 사용자들을 위해 응답 버튼 아래에 있는 "이를 통해 문제가 해결되었나요?"에서 "예"를 눌러주시기 바랍니다.

    이 대답이 도움이 되었나요?

    3명이 이 답변이 도움이 된다고 생각했습니다.
    댓글 0개
  2. 익명
    2018-02-19T02:24:32+00:00

    안녕하세요!~ 병택김 님.

    Microsoft Community 사이트를 방문해 주셔서 감사합니다.

    Windows 10 환경에서 업데이트 진행 시 업데이트 서비스에 연결할 수 없다는 오류 메시지가 발생하는 증상 관련 문의하셨습니다.

    해당 증상은 다양한 원인으로 발생할 수 있습니다. 해당 정상이 인터넷 서비스가 정상적으로 안정적으로 제공되는 상황에서 발생하는 경우 아래 안내해드리는 방법을 참조 진행 후 증상을 확인해 보실 수 있습니다.

    ● Windows 업데이트 문제 해결사

    ● 업데이트 임시 저장소 제거

    1. Windows 로고 키 + R 키를 누른 후 실행 창이 열리면
    2. services.msc 를 입력하고 확인을 누릅니다.
    3. 서비스 창에서 아래의 서비스 항목들을 각각 더블 클릭하여 중지 버튼을 눌러 서비스 상태를 중지하고 적용 확인을 누릅니다.

    Background Intelligent Transfer Service

    Cryptographic Services

    Windows Updates

    1. C:\Windows로 이동하여 SoftwareDistribution 폴더를 삭제합니다.
    2. C:\Windows\System32로 이동하여 catroot2 폴더를 삭제합니다.
    3. 서비스 창에서 중지한 서비스 세 가지를 더블 클릭 후, 각각 시작 버튼을 눌러 서비스를 시작합니다.
    4. 업데이트를 재시도합니다.

    제시해 드린 답변이 도움 되었기를 바랍니다.

    상기 내용이 유용하였다면 유사한 문의를 겪고 계시는 다른 사용자들을 위해 응답 버튼 아래에 있는 "이를 통해 문제가 해결되었나요?"에서 "예"를 눌러주시기 바랍니다.

    이 대답이 도움이 되었나요?

    2명이 이 답변이 도움이 된다고 생각했습니다.
    댓글 0개
  3. 익명
    2018-02-20T08:45:45+00:00

    안전모드 부팅은 됩니다만... 로그인 창에서 암호 입력이 나옵니다. 원래는 PIN을 쓰고있었구요 PIN입력과 암호입력 모두 틀렸다고 하네요. (결론적으로 안전모드 부팅시 로그인 불가입니다.)

    두번째는 사진 참고 부탁드립니다.

    DISM 로그파일입니다. (오늘날짜)

    2018-02-20 16:46:05, Info                  DISM   PID=14728 TID=4128 Scratch directory set to 'C:\Users\kbt13\AppData\Local\Temp'. - CDISMManager::put_ScratchDir

    2018-02-20 16:46:05, Info                  DISM   PID=14728 TID=4128 DismCore.dll version: 10.0.16299.15 - CDISMManager::FinalConstruct

    2018-02-20 16:46:05, Info                  DISM   Initialized Panther logging at C:\WINDOWS\Logs\DISM\dism.log

    2018-02-20 16:46:05, Info                  DISM   PID=14728 TID=4128 Successfully loaded the ImageSession at "C:\WINDOWS\system32\Dism" - CDISMManager::LoadLocalImageSession

    2018-02-20 16:46:05, Info                  DISM   Initialized Panther logging at C:\WINDOWS\Logs\DISM\dism.log

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   Initialized Panther logging at C:\WINDOWS\Logs\DISM\dism.log

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: 

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: 

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: Host machine information: OS Version=10.0.16299, Running architecture=amd64, Number of processors=4

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: Dism.exe version: 10.0.16299.15

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: Executing command line: Dism  /online /cleanup-image /restorehealth

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Connecting to the provider located at C:\WINDOWS\system32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 physical location path: C:\ - CDISMManager::CreateImageSession

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 Event name for current DISM session is Global{41DB1D0E-D9F4-49B5-999E-553D69831FB4} - CDISMManager::CheckSessionAndLock

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 Create session event 0x1a4 for current DISM session and event name is Global{41DB1D0E-D9F4-49B5-999E-553D69831FB4}  - CDISMManager::CheckSessionAndLock

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 Copying DISM from "C:\WINDOWS\System32\Dism" - CDISMManager::CreateImageSessionFromLocation

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 Successfully loaded the ImageSession at "C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A" - CDISMManager::LoadRemoteImageSession

    2018-02-20 16:46:05, Info                  DISM   DISM Image Session: PID=14460 TID=12384 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:05, Info                  DISM   DISM OS Provider: PID=14460 TID=12384 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM OS Provider: PID=14460 TID=12384 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM OS Provider: PID=14460 TID=12384 Host OS verion is 10.0 - CDISMOSServiceManager::SetDllSearchPath

    2018-02-20 16:46:05, Warning               DISM   DISM OS Provider: PID=14460 TID=12384 Unable to set the DLL search path to the servicing stack folder. C:\Windows may not point to a valid Windows folder. - CDISMOSServiceManager::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:05, Info                  DISM   Initialized Panther logging at C:\WINDOWS\Logs\DISM\dism.log

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger

    2018-02-20 16:46:05, Warning               DISM   DISM Provider Store: PID=14460 TID=12384 Failed to load the provider: C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect

    2018-02-20 16:46:05, Info                  DISM   Initialized Panther logging at C:\WINDOWS\Logs\DISM\dism.log

    2018-02-20 16:46:05, Info                  DISM   Initialized Panther logging at C:\WINDOWS\Logs\DISM\dism.log

    2018-02-20 16:46:05, Info                  DISM   DISM Manager: PID=14728 TID=4128 Image session successfully loaded from the temporary location: C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A - CDISMManager::CreateImageSession

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: Target image information: OS Version=10.0.16299.248, Image architecture=amd64

    2018-02-20 16:46:05, Info                  DISM   DISM.EXE: Image session version: 10.0.16299.15

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:05, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Loaded servicing stack for online use only. - CDISMPackageManager::CreateCbsSession

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\IBSProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Driver Manager: PID=14460 TID=12384 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Warning               DISM   DISM Provider Store: PID=14460 TID=12384 Failed to load the provider: C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\AppxProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\ProvProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\AssocProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\GenericProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\OfflineSetupProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\SysprepProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Connecting to the provider located at C:\Users\kbt13\AppData\Local\Temp\DBF17958-695F-4983-9306-F1FFBDC53F9A\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider

    2018-02-20 16:46:06, Info                  DISM   DISM Transmog Provider: PID=14460 TID=12384 Current image session is [ONLINE] - CTransmogManager::GetMode

    2018-02-20 16:46:06, Info                  DISM   DISM Transmog Provider: PID=14460 TID=12384 Audit Mode: [No] - CTransmogManager::Initialize

    2018-02-20 16:46:06, Info                  DISM   DISM Transmog Provider: PID=14460 TID=12384 GetProductType: ProductType = [WinNT] - CTransmogManager::GetProductType

    2018-02-20 16:46:06, Info                  DISM   DISM Transmog Provider: PID=14460 TID=12384 Product Type: [WinNT] - CTransmogManager::Initialize

    2018-02-20 16:46:06, Info                  DISM   DISM Transmog Provider: PID=14460 TID=12384 Product Type ServerNT : [No] - CTransmogManager::Initialize

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IBSManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AppxManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AppxManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: ProvManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: ProvManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AssocManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AssocManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: GenericManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: GenericManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OfflineSetupManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: OfflineSetupManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SysprepManager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: SysprepManager.

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager

    2018-02-20 16:46:06, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler::Private_ValidateCmdLine

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine

    2018-02-20 16:46:06, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 CBS session options=0x40100! - CDISMPackageManager::Internal_Finalize

    2018-02-20 16:48:39, Info                  DISM   DISM Package Manager: PID=14460 TID=1996  Error in operation: (null) (CBS HRESULT=0x80072f8f) - CCbsConUIHandler::Error

    2018-02-20 16:48:39, Error                 DISM   DISM Package Manager: PID=14460 TID=12384 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80072f8f)

    2018-02-20 16:48:39, Error                 DISM   DISM Package Manager: PID=14460 TID=12384 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x80072f8f)

    2018-02-20 16:48:39, Error                 DISM   DISM Package Manager: PID=14460 TID=12384 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80072f8f)

    2018-02-20 16:48:39, Error                 DISM   DISM Package Manager: PID=14460 TID=12384 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80072f8f)

    2018-02-20 16:48:39, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

    2018-02-20 16:48:39, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80072F8F

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Found the PE Provider.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Package Manager: PID=14460 TID=12384 Finalizing CBS core. - CDISMPackageManager::Finalize

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(IBSManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: IBSManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(AppxManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: AppxManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(ProvManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: ProvManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(AssocManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: AssocManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(GenericManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: GenericManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(OfflineSetupManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: OfflineSetupManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(SysprepManager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: SysprepManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14460 TID=12384 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Manager: PID=14728 TID=4128 Closing session event handle 0x1a4 - CDISMManager::CleanupImageSessionEntry

    2018-02-20 16:48:39, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.

    2018-02-20 16:48:39, Info                  DISM   DISM.EXE: 

    2018-02-20 16:48:39, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->

    2018-02-20 16:48:39, Info                  DISM   DISM.EXE: 

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider

    2018-02-20 16:48:39, Info                  DISM   DISM Provider Store: PID=14728 TID=4128 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

    sfc/scannow 실행 로그파일은 너무 길어 첨부하지못했습니다.

    이 대답이 도움이 되었나요?

    댓글 0개
  4. 익명
    2018-02-19T23:50:18+00:00

    응답 감사합니다.

    증상 관련 기존 안내된 방법 진행 시 오류 발생 및 폴더 삭제가 진행되지 않는 상황으로 확인됩니다. 해당의 경우 시스템의 예기치 못한 손상 및 오류가 발생한 것으로 판단 됩니다. 아래 추가적인 방법을 순차적으로 진행 후 추가로 증상을 확인해 보시길 바랍니다.

    ● catroot2 폴더가 삭제되지 않는 증상에 대해 아래 안전모드 진입 방법을 참조하여 안전모드 진입 후 삭제를 재시도해 보시길 바랍니다.

    참조) Windows 10에서 안전 모드로 PC 시작

    ● Windows 구성 요소 저장소에서 파일 손상 검사

    1. 검색에서 cmd 입력 후 검색결과로 나온 명령 프롬프트 아이콘에 마우스 오른쪽 클릭 후 관리자 모드로 실행.
    2. 명령 프롬프트에서 아래 명령을 입력하고 Enter 키를 누릅니다.
    3. Dism /online /cleanup-image /restorehealth

    * PC 환경에 따라 시스템 검사 시간이 오래 소요될 수 있습니다.

    1. 검사가 완료되면 명령 프롬프트에 아래 명령을 입력하고 Enter 키를 누릅니다.

    sfc /scannow

    1. 검사가 완료되면 컴퓨터를 다시 시작하여 문제점을 확인합니다.

    제시해 드린 답변이 도움 되었기를 바랍니다.

    상기 내용이 유용하였다면 유사한 문의를 겪고 계시는 다른 사용자들을 위해 응답 버튼 아래에 있는 "이를 통해 문제가 해결되었나요?"에서 "예"를 눌러주시기 바랍니다.

    이 대답이 도움이 되었나요?

    댓글 0개
  5. 익명
    2018-02-19T06:07:16+00:00

    일단 업데이트 문제 해결사를 다운로드하여 작업하면 사진과 같이 오류가 발생합니다.

    그리고 두번쨰 해결방법에서는 catroot2 폴더가 삭제되지 않습니다. 

    이 대답이 도움이 되었나요?

    댓글 0개