WHEA - Logger 오류 잦은 발생 및 컴퓨터 블루스크린, 다운 문제

Question

현재 노트북 사용중이고 사용한지는 2년정도 되어갑니다.

스펙 (p57x v6 모델)

i7 6700hq

gtx 1070

ram 16gb

window 10 home

이런일이 발생한것은 약 2~3달정도 되었는데 점점더 심각해지고있는 상황이라 문의드립니다.

고사양게임이라 다운되는것은 아닌것으로 보이고 특정 게임을 실행했을시 노트북이 다운되어 먹통이 되거나 블루스크린이 발생하는 문제가 일어납니다.

현재 발견한 무조건 오류가 발생하여 노트북이 다운되는 게임은 오버워치와 철권7입니다.

얼마전 서비스센터에서 공장초기화를 하여 노트북을 초기화하고왔음에도 불구하고, 다시 이런일이 발생하여 문의드립니다.

이벤트로그 전문을 밑에 써두겠습니다.

- System 

- Provider 

[ Name] Microsoft-Windows-WHEA-Logger 

[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220} 

EventID 17 

Version 0 

Level 3 

Task 0 

Opcode 0 

Keywords 0x8000000000000000 

- TimeCreated 

[ SystemTime] 2019-05-30T14:10:48.272869300Z 

EventRecordID 5609 

- Correlation 

[ ActivityID] {01e13997-5f9a-4abd-9e9b-f90e903d719b} 

- Execution 

[ ProcessID] 3836 

[ ThreadID] 592 

Channel System 

Computer DESKTOP-UCL146Q 

- Security 

[ UserID] S-1-5-19 

- EventData 

ErrorSource 4 

FRUId {00000000-0000-0000-0000-000000000000} 

FRUText 

ValidBits 0xdf 

PortType 4 

Version 0x101 

Command 0x10 

Status 0x406 

Bus 0x0 

Device 0x1c 

Function 0x4 

Segment 0x0 

SecondaryBus 0x0 

Slot 0x0 

VendorID 0x8086 

DeviceID 0xa114 

ClassCode 0x30400 

DeviceSerialNumber 0x0 

BridgeControl 0x0 

BridgeStatus 0x0 

UncorrectableErrorStatus 0x0 

CorrectableErrorStatus 0x100 

HeaderLog 00000000000000000000000000000000 

Length 672 

RawData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 

이건 xml입니다.

- 

- 

17 

0 

3 

0 

0 

0x8000000000000000 

5609 

System 

DESKTOP-UCL146Q 

- 

4 

{00000000-0000-0000-0000-000000000000} 

0xdf 

4 

0x101 

0x10 

0x406 

0x0 

0x1c 

0x4 

0x0 

0x0 

0x0 

0x8086 

0xa114 

0x30400 

0x0 

0x0 

0x0 

0x0 

0x100 

00000000000000000000000000000000 

672 

435045521002FFFFFFFF02000200000002000000A00200002F0A0E001E0513140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB571311FC093CF161AFC4DB8BC9C4DAF67C104C4813139D916D50100000000000000000000000000000000000000000000000010010000D0000000000300000100000054E995D9C1BB0F43AD91B44DCB3C6F3500000000000000000000000000000000020000000000000000000000000000000000000000000000E0010000C00000000003000000000000ADCC7698B447DB4BB65E16F193C4F3DB00000000000000000000000000000000030000000000000000000000000000000000000000000000DF0000000000000004000000010100001000060400000000868014A1000403041C00000000000000000000000000000000000000108042010180000027001100224872054200227000FD440000004001080000000000000037080000000400000000000000000000000000000000000001000114000000000000010011000600000100000020000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000043010000000000000002000000000000E306050000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

Answer 1

감사합니다

메인보드 pci슬롯문제거나 그래픽카드 문제가 맞는것같네요

as센터에 가봐야겠습니다.

Answer 2

초기화 했음에도 문제가 난다면 하드웨어 문제를 의심해야 하며, 이 부분은 여기가 아닌 제조사에 다시 문의하셔야 합니다.

간혹 이 곳으로 토스하는 경우가 있습니다만, 제조사에서 답변 받으셔야 한다는 점을 참고하시기 바랍니다.